Complaints

This profile includes complaints for Uniqlo USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Uniqlo USA LLC has 15 locations, listed below.

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• 

  Uniqlo USA LLC

  548 Broadway Fl 3 New York, NY 10012-3950

• 

  Uniqlo USA LLC

  546 Broadway New York, NY 10012-3912

• 

  Uniqlo USA LLC

  One Ridge Hill Blvd. Yonkers, NY 10710

• 

  Uniqlo

  55 Parsonage Rd Menlo Park Mall Edison, NJ 08837

• 

  Uniqlo

  111 Powell St. San Francisco, CA 94102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want to preface this by saying I am a big fan of Uniqlo. I've purchased many products in the past and the quality has been great until recently. In January, I purchased three Dry-ex jogger pants. Order number: *************************** They felt very comfortable, however in no time, I noticed small holes near the pockets. I was upset with the quality, so I contacted Uniqlo to see if I can exchange them. I was told it was over a month and they'd look into it ( I was moving from ******* to ********** and so was busy the past few months). After several emails, they apologized and said there was nothing they could do. I then contacted customer service about the Ultra Stretch Active Jogger Pants and if they were made from better material. I was told they were thicker, so I decided to buy three other pairs. They were again fantastic for the first couple of weeks until holes came up again. Order number: *************************** I spent over $250 for these and it's very frustrating seein their low quality and Uniqlo not being able to offer exchanges or a refund.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:On April 23, 2025, around 2:00 PM, my mother visited the Uniqlo store located on ********** in ************* to return four (4) items. The store staff claimed she only returned three (3), but we are absolutely certain that four were handed over. When she attempted to clarify the issue, she was told that security footage could not be reviewed due to confidentiality.The store manager, *******, was not helpful and escalated the situation unnecessarily. He called store security, and five employees surrounded my motherwho was alone at the timecausing her to feel extremely intimidated and distressed.This level of treatment is unacceptable. We requested a proper internal investigation, including a review of surveillance footage during the time of the return (approximately 2:00 PM to 2:20 PM). So far, Uniqlo has failed to address the issue or offer a fair resolution.I am requesting a full refund for the missing returned item and a formal acknowledgment of the inappropriate and intimidating conduct. If the matter is not resolved promptly, I am prepared to file a police report for loss or wrongful possession.Desired Outcome:A refund for the missing returned item.Written acknowledgment and apology for the treatment of my mother.Assurance that Uniqlo will review its procedures and train staff to avoid intimidation of customers in the *************** ********************************** Store Location: ************************************ ***************** ************** Email: *******************************************************************

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time customer of yours. The past two experiences I been at your Soho location were very negative for me, & I encountered the same cashier named ******* *. First time I was there & met *******, I asked (since I am a person with a physical disability, which I can surely prove) if I could just get store credit instead like I did last time since the last *** did that curiosity for me. ******* was very snotty & unprofessional with me in her tone/response and made me go around the store for an item to exchange. I did find an item at that time but there were many items that were not in my size, since she instructed me it had to be the same amount that I originally paid for (and that was misinformation when your 5th Avenue told me that as long as I would pay for the difference, I can make the exchange). So I have a shirt I am not happy with currently in regards to that exchange that was made sometime in April. So on Friday, May 2, I went to make an exchange again (a shirt/sweater for a shirt/sweater), along with a new purchase when browsing the store. Knowing what 5th Avenue told me, I picked out the Soft-Ribbed T-shirt long sleeve to exchange for the Airism Cotton Tshirt that did not fit me properly. I specifically told ******* that I wanted the shirt/sweater for shirt/sweater exchange. Instead she uses the cheaper item, which was a pair of active leggings, as she wanted me to pay full price for the Soft-Ribbed T-shirt. I would have done so but she misinformed me again that if she would have done the shirt/sweater exchange, it would have not gone through. Yet, the leggings were also more than what I paid for, yet no problem for me to pay the difference for that. Again, she had a really bad attitude toward ****** left again feeling horrible & had to leave the shirt I wanted behind. I supposedly spoke to a store manager. She took my ************* but never got back to me. I have not shopped with you since & refuse to until I get a solution for this.

  Customer Answer

  Date: 06/01/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ********. It doesnt matter now. Please close this case. Thank you. 
  
  Sincerely,
  
  ******* *****
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some items on 2 february. Received and didnt fitted me. So i have initiated return, Packed all items properly with its tags and drop off on february 7 After package was delivered on february 11 i have waited about one week, And when i didnt received any updates i contacted uniqlo and they refused to refund me saying that they received wrong items. As i checked on internet many people are having exactly same issue and no one can do nothing. I dont think its normal.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on Dec. 22 with an estimated arrival time of Dec. 30 - Jan. 2. It is now Jan. 4 and my order has not arrived, nor has there been any movement on my package's tracking information. The last update was on Jan. 1, where it appears to have been sent back to its original source location in **. I have contacted the shipping company with no reply and have made several attempts at a resolution from Uniqlo, but haven't gotten anywhere. I have asked for a full refund of my purchase and the gift card used to make the order also be refunded to its original payment (friend's credit card) or to my ****** account but those requests have been completely unacknowledged. Their vague and slow responses also incorrectly state that the package is in transit when it clearly is not. As stated, I would simply like the order canceled and my money returned to me as I will never feel comfortable doing business with this company again and want this matter resolved already.

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ********. While they did refund the order back to the gift card made to purchase it, they refused to refund the gift card itself. With no other options available, I remade the order and it too appears to have stalled in transit. I am hesitant to attempt to deal with their disastrous customer service again and I guess I must accept that the $50 is just gone. I would advise no one purchase anything from this company or and other companies using "OnTrac" shipping; save your money and the headache.
  
  Sincerely,
  
  *********** ******
  

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to get help with the live chat representative on a return order label. Representative then abruptly ended the chat once I made the request for a return label. No follow up call or email received after that.

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Uniqlo USA LLC regarding complaint ID ********.
  
  Sincerely,
  
  **** ****
  

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Unfair Return Policy and Fraudulent Practices Order #*************************** I am writing to file a formal complaint against Uniqlo regarding their return and exchange practices, which I believe are both unfair and fraudulent.On [date], I visited a Uniqlo store and tried on a pair of pants. I later decided to exchange these pants for a dress and was asked to pay an additional $11 to cover the price difference between the two items. The store processed this as an exchange, and I paid the required amount.However, I now need to return the dress, and upon contacting Uniqlo, I was informed that I would only be refunded the additional $11 I paid, not the full amount that includes the cost of the original pants. This practice is not only unfair, but it also feels fraudulent, as I am effectively being denied a refund of the amount originally paid for the pants, which were exchanged in good faith.This is a violation of basic consumer rights, and Uniqlos return policy in this case appears to be designed to withhold money that rightfully belongs to the customer.I would appreciate your help in investigating this matter and holding Uniqlo accountable for their deceptive return practices. I am requesting a full refund of the total amount that includes the value of the exchanged pants, not just the $11 I paid during the exchange.I am happy to provide any further documentation if needed, including the original order number and receipts.Thank you for your attention to this matter.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UNIQLO used the correct address, however their shipper went to and delivered to the wrong address. I contacted the shipper. They said I needed to contact UNIQLO. I did that. UNIQLO has not responded. It has been over a week, and I have not gotten so much as an email or an acknowledgement, when their website states I would receive a response in 3 days.I have sent picture of my order with my shipping address, and a picture of where shipper actually delivered. You can see the address package was delivered is not the shipping address provided.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Uniqlo. I went to the store to return some of the items in the order. I was told they could not accept a return in store, unless it was an exchange where they would provide me the difference. I bought a low cost item - a tote for around $3- and was told that I would get the difference between the items I returned and purchased ($111) refunded. It was never refunded and when I reached out to Uniqlo they told me that there would be no refund as the transaction was processed as an exchange. This is simply fraudulent business practices. I tried to resolve it with them but it has not been fast, easy, or successful. *** since disputed the charge and plan to not shop with them again. If it matters, this was at the ***********************************************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an in store purchase at this business in March 15th on a credit card. One month later within the return policy, I returned to the store (April 14th) to return several of my items, in which total refund amounts to $298. The original payment method expired, and the sales associate said I could use any other credit card. The store never processed and delivered the funds to the credit card that was dipped for the return. I waited approximately 2 weeks, and still no funds. I returned to the store on April 29th to let them know the situation and find resolution. The told me that they could provide no assistance and to go online to the customer support chat. Customer support chat advises that this is a store issue and they cannot do much to assist me. Informed me that they would try contacting the store and get back to me within 48 hours. I allowed the 48 hours to pass (May 1st) and reached back out. They are know advising that they dont have a known solution at this time. The support agent said they are unable to provide a direct refund, and at best, could offer store credit but it sounds like they arent sure that store credit will be feasible either. At this point Im seeking that they refund me the total original purchase for all of the trouble this has card. Along with the fact that Im accruing credit card interest on a purchase that I no longer am in possession of. *** never had this much trouble making a return nor encountered a business that cared so little about resolving an issue.