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Business Profile

Clothing

Grey Matter Concepts Apparel Group Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife purchased mens wrangler white socks from ******* She washed the socks before I wore them I wore the socks one day and they matted terribly Walnart refused to refund my money due to washing the socks.I called Wrangler based on 1 year warranty. The call to customer service was dropped after several minutes. Second time sent me email telling me to contact someone else Wrangler has their name on the socks. They should back the warranty and not pass the buck!I have attached a picture of the matted sticks in an email, but having trouble uploading sorry

    Business Response

    Date: 01/30/2024

     

    Wrangler communicated with ************ on :

    January 16, ************ called ******** and said that socks were purchased from ******* and ******* would not accept return because they were washed. Mr. ********** was advised that the socks he is calling in about are a licensee product and agent provided information for Grey Matters

    January 21, ******** replied to **************** email regarding socks purchased from ******* and we provided information for Grey Matters, the manufacturer of the socks. 

    As previously emailed to ************, Grey Matters is a licensee and will need to be contacted.

    Attached is a portion of our warranty policy, outlining licensee information.

    As noted in complaint, a representative from BBB asked ************ for a follow up from Grey Matters and he noted he has not heard back from them. The phone number for Grey Matters is: **************. 

    We are passing this complaint to Grey Matters and have asked them to resolve within 2 weeks. 

    Business Response

    Date: 02/20/2024

    Hello,

     

    We were in contact with ************ and have sent him a new pack of socks with our apologies.

Grey Matter Concepts Apparel Group Corp is NOT a BBB Accredited Business.

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