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Business Profile

Clothing

Tommy Hilfiger U.S.A., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought the 6 bath towels from ********** on ****************** and ***************** in **** ******* at ************** mall. My husband spent $100.00 dollars on the towels. We wash the towels and the stain don't come out and they ribbed very easy. We are recovering from covid and we are on oxygen and we are on social security disability. And we thought the towels were big but the are too small for our bodies. We would like to have different ones and they are white .we really don't like white . Resolution, we would like new bath towels in a different color and more updated because they are old and I went to do a complaint and no one got back to me. We also want our money back to. Thank you.

  • Initial Complaint

    Date:04/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For Christmas, I bought my boyfriend a hoodie from Tommy. He has barely worn it and it's only been washed a couple of times. I was disappointed to see that the stitching in the collar was ripped. I reached out to Tommy customer service explaining the situation with a photo and my order number and asked if it could be replaced/refunded since the product was defective and couldn't handle a couple of washes with light wear. The response I got was that it can't be returned as per the company's policy. What a poor policy that is. Tommy did not stand behind their defective product and I'm very disappointed in both the product and poor customer service I've received.

    Business Response

    Date: 04/18/2023

    I truly apologize for the inconvenience on this order, it does appear that we have reached out on January 12th, 2023 but have not received a reply.

     

    I have resent you an email requesting more information on this product as we have not received any photos of the item. Please be advised that this was sent to your email address "*****************."

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 1/19/2023 $ ****** Order * ******** That order was never recieved .I tried to Call TH on Feb 11th & feb 18th to speak with CS but i wasnt lucky enough due to wait time , i reported today to their live chat that i never got the order and they told me to contact ***.When i contacted *** they said get back to Tommy Hilfiger regarding that matter It is just so confusing and i didnot get what i paid for ******

    Business Response

    Date: 03/07/2023

    Good afternoon ******,

     

    I sincerely apologize for any inconvenience that was caused to you. As a one time accommodation, I have issued a full refund of your order. Please allow 2-3 business days to see the credit reflected back on to your billing statement. Thank you again for contacting Tommy Hilfiger.

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

Tommy Hilfiger U.S.A., Inc. is NOT a BBB Accredited Business.

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