Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/29/2025, I placed Order #*********** via ************************. Three items delivered on 05/13/2025 were incorrect: Seafolly swimsuit sent in size 12 instead of size 0 ($27.34) ****** **** top sent as long-sleeve instead of sleeveless ($46.64) ****** ***** top arrived unlined, contrary to listing description ($156.00)Total disputed amount: $229.98.I immediately contacted customer service with photos. The company acknowledged the error but refuses to mail a prepaid return label, instructing me to print one at my own expense. The correct items are no longer available.Under the **** Unordered Merchandise Rule and ** ***************** ***-a, I should not incur any cost to resolve their mistake. I request a full refund of $230.00, including original shipping, without requiring out-of-pocket return expenses, or alternatively a prepaid return label plus full refund.

  Business Response

  Date: 07/01/2025

  We have had an opportunity to review this customer complaint. *** did in face receive the incorrect items. We quickly advised them we would take care of the issue and sent the a free prepaid label. However, *** was not happy mentioning they didn't feel they should have to print the label. The label sent allows them to drop the item off at a **** location and they are able to print. 

  260 is more than willing to refund the items in question once we receive the incorrect items back. The label has been attached. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from 260 sample sale last year and never received an update other than a "ready to ship" email. I reached out to customer service last week to check on the status of the order and possibly get a refund if it was lost. They claimed that the order was delivered even though **** and their tracking site both say it was never shipped. Since they claim it was delivered they're applying a policy that limits returns or exchanges to within 14 days of delivery. This policy shouldn't apply because the order was never delivered.

  Business Response

  Date: 03/11/2025

  Hi BBB,

  I had an opportunity to review this complaint. It seems this order was originally placed on June 28, 2024. This order was shipped out on 7/3/2024. ******* ******* reached out to us on 2/17/2025 which is almost 8 months after the original order was placed. This is an unreasonable amount of time to reach out to any company regarding an order. Unfortunately with **** their tracking numbers are typically recycled after 120 days. That means the tracking will show " USPS Currently Awaiting Package". That is the message that ******* is stating he is seeing with tracking number  ******************************. Once this happens the old tracking information is no longer available.
  

  At this time we will not be honoring a refund for this order due to the customer not reaching out within a reasonable amount of time. As stated above reaching out 8 months after an order is placed is not reasonable and thus we are sticking to our decision.
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent the wrong item and they refused to make it right I ordered a sweater that was supposed to be an XL with a measurement laying flat of 20 inches instead I was sent the wrong size and it was 11 inches laying flat. They refuse to take it back even though I was sent the wrong

  Business Response

  Date: 02/13/2025

  I have had an opportunity to review this customers complaint. The customer has been refunded for this order. They will see the funds back on the original payment method within the next 3-5 business days. We hope this has resolved the issue for the customer.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ***********
  
  
  
   
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 29 with 260 Sample Sale. When I did not receive any shipping notice by January 10, I contacted them for an order status. The sale stipulated it might take up to 10 days to ship. I have now received a notice of refund for the item. I did not request a refund and the item is not being shipped. I could have purchased the item directly from the seller but now it is no longer available in my size. This is unreliable service and unprofessional business practice.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the Moschino sample sale in *** December, 2024. The event was messy and quite unorganized. Went two separate days due to time constraints and spent hundreds of dollars both days. Since 260 staple sales staple the bags shut I did not see everything they packed when we left but the most expensive item was not packed. Did not notice this until later that night after we had left the city since we didnt open the bag.I had to contact them multiple times via phone, email and their online forum. They took days to respond and even longer to look into it. They did not offer to send the item, even when I said I didnt need a refund, I wanted the item I paid for and therefor owned. Apparently, it was either sold to someone else or given back to the brand. This seemed like a dumb excuse to just resell an item they had stolen.This company is such a scam. After looking into Reddit comments and BBB complaints, it looks like they send people the wrong items and bag things incorrectly all the time. I dont know how they are still in business.

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with my ordering from 260 Sample Sale. I placed an order that included a skirt ($59.90) and a necklace ($15.20), which were never delivered. Despite receiving an "expected delivery date" on November 2nd, I never received the items or a tracking number. When I reached out to their customer service, I was informed that I was "out of luck" because their policy allows only a 14-day ***** period from the delivery date to report issues. This is unacceptable, as the items were never delivered in the first place.Their explanationthat their constantly changing inventory and partnerships with various brands make this policy necessaryis not an excuse for failing to deliver what I paid for. Instead of resolving the issue, they essentially told me it was "out of their hands." As a result, I am out the money for these items and left with no resolution.I would strongly advise against purchasing anything online from 260 Sample Sale. If this is how they handle missing orders, customers are at risk of losing money with no recourse. Shopping online should be a safe and reliable experience, but 260 Sample Sale has made it anything but.

• Initial Complaint

  Date:11/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a coat from 260 sample sale, I received the coat. The coat was a complete different color. I believe they put the coat on sale to attract buyers but knew what they were advertising online was not pictures correct. The coat is a total different color than what I ordered from online. I was I contact with them and they asked for pictures first then the tag. Once I sent them the picture of the tag sku # they reply back this is in fact what you ordered. I dont look at a sku # or tag when I place and order I look at what advertised online such as the item in this case the coat. No way is this the same color coat at all. I should not be forced to keep a coat that not the same color as i ordered. This is a big company and its not fair for them to scheme people out there hard earned money. I need this to be resolved because its not fair. I have pictures if this will help with this matter. I look forward to hearing from you.

  Customer Answer

  Date: 11/29/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding 260 Sample Sale has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, September 12, 2024, I purchased a discounted Rolex watch on ************************ during one of their regular limited-time sales. The watch was priced at $5,800, which I paid in full (plus tax) at the time of sale and received a confirmation email for my order. A few hours later, I received an email notifying me that my order had been cancelled, which I had not authorized. When inquiring as to why my order was cancelled, I was introduced to the *** of 260 Sample Sale who claimed that the item was priced incorrectly so the order was cancelled and the item was re-listed on the site at a significantly higher price with the sample sale discount removed $16,500. The company has a clear final sale policy stated on their website, and no ****************** listed on their site or in the the confirmation email I received, and the item was sold to me in good faith. The *** claimed that he "cannot" sell the item to me at that price, but the transaction had already been completed per their own policy the item *was* sold at that price. If I had made the purchase in-store and walked out with the item in a bag, there would be no opportunity to dispute the price it was sold for. The fact that the item has not yet come into my possession is solely due to the fact that the company is failing to uphold their end of this sale because they do not want to honor the price that the item was sold for. He claimed that the pricing was due to an "obvious clerical error" but as a company that is characterized by offering products at below-average-market prices (as that is the nature and purpose of a "sample sale"), the pricing was similarly discounted to the other items in the sale. Even at this time of writing, items available for purchase in the sample sale are listed at upwards of 50% off with markdowns aligned with the one offered on the watch I purchased.I have attempted to resolve this matter directly with the company, but they have refused to honor the original sale.

  Customer Answer

  Date: 10/11/2024

  At this time, I have been contacted directly by 260 Sample Sale regarding complaint ID ********, however my complaint has NOT been resolved because:

  The business delayed response to this issue until the sample sale they were hosting was over, then claimed that they couldn't resolve the issue because they no longer had a relationship with the brand (myGemma) that they held the sample sale for. After my repeated attempts at resolving this with both businesses involved, 260 Sample Sale still claims there is "nothing" they can do, even despite mutually-discussed solutions that would resolve the problem and fulfill the order. On a phone call with the *** of 260 Sample Sale, he made it explicitly clear that, despite the fact that their business made the error, they do not intend to claim responsibility for their actions and remedy the issue as it would cost the company the price difference between what the item was sold to me for and what myGemma dictated that the item should be sold for. At this point, I have contacted 260 Sample Sale repeatedly in an effort to resolve this issue, but their refusal to reach an agreement has made it clear that they have no interest in honoring the sale.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ****** ********

  Business Response

  Date: 10/16/2024

  Hi *******,
  
  I want to first apologize for any negative experience you had with us while shopping online.
  
  I had an opportunity to look into this further and our team did make an honest clerical error. The error was immediately caught which resulted in your order being cancelled. Our goal is always to be fully transparent. That's why after canceling the order we made sure that our COO reached out to you.
  
  We have extended an offer of store credit for your inconvenience and that offer still stands. I understand that you are looking for the Rolex watch at the original errored pricing, however, we are not able to honor that price and the sale with myGemma has since closed.
  
  We truly value the experience that all of our customers have while shopping with us. You are a valued customer and if you wish to take us up on a store credit please reach out and we will be glad to set this up for you.
  
  Thank you for shopping with us!
  

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business notes that "the error was immediately caught", yet this "catch" occurred more than two hours after I placed my order and received an order confirmation from the business.

  The business also notes that "after canceling the order we made sure that our *** reached out to you." This is untrue. I personally went to one of the 260 Sample Sale locations to speak with someone in person, and I spoke to two different employees, one of whom said she would relay my message to her superior. Only after I specifically requested that I speak with her superior directly did the *** meet with me.
  

  As for their note that they "have extended an offer of store credit for your inconvenience", the store credit offered was 3% of the relisted price, which did little to remedy the situation from a customer service standpoint and nothing to remedy it from an order fulfillment standpoint.
  

  The business also notes in their response that "the sale with myGemma has since closed", which is particularly frustrating because I first reached out to the business with this complaint within an hour of my order being cancelled, and fewer than 4 hours after the sale went live, which means the business had several days to resolve this issue prior to the sale ending.

  All of this has been communicated with the *** of 260 Sample Sale, who continues to offer the same excuses without remedying the situation.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a brand name product (naked wolf) but sent me a fake product from an imitator brand (nokwol). When I contacted them about this they verified after I sent pictures that it was indeed not the correct brand, but gave me an expiration on the packing slip to send the product back. By the time I could return, they told me it was too late.

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by 260 Sample Sale regarding complaint ID ********.
  
  Sincerely,
  
  ******** *******
  

• Initial Complaint

  Date:06/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the item in question on 9/14/23- Order # ***SS307825. I also made a previous purchase on 9/8/23 ($167 - Order #*********** ) from the same online retailer. Both orders were delivered on the same day via **** *** sent a delivery notification with a photo showing the packages were left outside my front door in plain sight for everyone to see. When I arrived home there was no packages there. I immediately contacted 260 sample sale and I also filed a claim with ****260 sample sale settled the claim for the items of the $167 order and replaced those items, but they never settle the claim for the Kooples jacket in the amount of $335.34. I received an email from *** in March 2024 that the claim was settled and that I should contact 260 sample sale for my refund. Unfortunately, when you call or email 260 sample sale no one responds back to you and they refuse to settle the claim of the Kooples jacket.