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Business Profile

Check Cashing Services

CFSC The Check Cashing Place

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 8 2024 Went into buisness to pay my rent bill gave the cashier the funds for said bill which was 1042 plus their fees. They never sent the money to said companies for the bill. When I went to the company to have them help me fix their issue the lady said theres nothing I can do if you lost the payment receipt given to you.

    Business Response

    Date: 06/07/2024

    The customer lost the receipt.  The receipt was eventually recovered.  We have refunded the money to the customer

     

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Check cashing place i went into on 1/19/2023 its called CFCS its Tax Exempt # is EIN# **-******* also the business itself is operating as a non profit organization this check cashing place CFSC has a current PPP loan for ******* dollars the business is operating as a facade , i went in there today to cash off my EBT card which i have done many times before and Bear in mnd i get the same amount of money everytime i go in to this location to get cash from my case benefit HRA card , so i went up to the counter and the owner said to me that he was the head of CFSC and that i complain to him so i explained my issue and he told me okay for **** i can take out your money from the card now mind you the *** charges less so if i was having an issue with your *** and you owned the business as you say you did then why would you be charging me more money as a customer knowing i had a problem with the *** and your going to capitalize on a customer because they had an issue with his *** , how is that ethical at all , also the surrounding neighborhood says they are an underground company anyway always scamming EBT cash now i dont know if thats true thats just what the patrons say ,but i walked out of the place digusted with the abuse they try to hand EBT customers , always degrading people and trying to make life difficult and embarass us please im asking you BBB this business is a disgrace so many people use EBT now why should this store owner be allowed to degrade a person like that by trying to charge them a higher fee at the counter and embarssing them in front of there customers

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This incident took place inside the **** cashing place, and the date was Dec 20th 2022 at 10:50am.I was accompanying my elderly mother inside and when she went to the counter window I decided to buy scratch off lottery tickets at their vending machine. The Hispanic lady who works at the counter yelled at me that someone allegedly inserted ten dollars before and she doesn't know how I have lottery scratch tickets. I then replied, I have them because I personally put them in. She replied the machine doesn't work and I replied it works and she accused me of stealing and I challenged her to show me evidence since they have cameras. An elderly man in line to be serviced by her said she's just having a bad day and I replied that's none my concern because she accused me of stealing an alleged ten dollars someone allegedly inserted in that vending machine. I then said if this is the case then why didn't you put a notice that it's allegedly out of order and that there's an alleged ten inside, and she didn't answer. She only shrugged as to imply that I did steal. Even my mother who was at the counter with her, mentioned to me the **** employee was not welcoming and wanted to do things in a rush without listening. My mother and I bought lotto. My mother in the counter by this irate **** employee and I in their vending machine which allegedly was not working which in fact by my own experience was fully functional.

    Customer Answer

    Date: 01/14/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding CFSC The Check Cashing Place has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************************

CFSC The Check Cashing Place is NOT a BBB Accredited Business.

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