Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, This a letter of complaint about the abusive practices of **** USA. When **** announced that they were closing all US operations, I quickly scheduled a pickup of my vehicle and returned my car on April 29th, in perfect working order, with no damages and abided by all their rules to ensure a perfect transition (I even returned it with a full tank of gas). I have a video and pictures of my car being picked up by the **** vendor, he attested that there were no issues.Sometime after my full cooperation with **** and after being told that my business with them was complete - I received an EXORBITANT Final Invoice from ****, in which fabricated expenses and fees were billed in the whopping sum of over $1800 dollars! **** has fraudulently claimed excessive wear of the vehicle which is completely false. The car was only used for routine daily activities, and I have videos/pictures taken on the day the car was returned to prove that it was perfect condition, cleaned and detailed, upon return. **** has incessantly and repeatedly charged my credit card with no accountability and has not responded to my concerns. Instead - they have threatened to destroy my credit and inflict more severe financial damage on me than they already have. **** makes it extremely difficult to contact anyone in the company, it is impossible to speak to anyone. Nothing is provided beyond a voicemail and an email address. This PREDATORY and ABUSIVE financial practices must be stopped. I request a full investigation into this matter, an elimination of these predatory fees from my account and a stop to these financially abusive practices. There are many other customers who have complained of the same issue with ****. Please Better Business Bureau we need your help to resolve this issue immediately. Thank you for your attention to this matter.

  Customer Answer

  Date: 07/05/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by FINN of America, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  * ******
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle with this company for six months. The vehicle was retrieved on 28 April 2023. I did not receive a final invoice until a month later, on 23 May 2023. The company attempted to charge me a ridiculous amount for normal wear and tear, told me that there would be no adjustments made, and blamed the appraisal company they hired. A Senior customer care agent by the name of ****** stepped in and stated the noted issues were normal wear and tear and said, I think there was a little confusion as you have not been charged anything for the scratches on your vehicle. We determined these as normal wear and tear and waived this for you.. Fast forward to a year later, on 29 May 2024, I got an email and invoice stating I owed them for scratches on a tail light, and if the payment was not received by 7 June 2024, they would send me to collections. This company is a complete SCAM! Buyer beware. I regret doing business with them wholeheartedly. The entire process from beginning to end was and still is a complete nightmare. I sent several emails to their help email address because there is no other way to contact them as they have no working phone number and no response.My desired outcome is that this company remove this fraudulent charge and all of my information and never be contacted again. Respectfully.

  Customer Answer

  Date: 07/04/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by FINN of America, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is threatening me with collections. They want me to pay for damages to the car. That occurred after the car was picked up from me. In addition their is insurance. So I don't understand why they are coming after me. I really tried to help this company out. Ps: they went out of business) when i applied for a disability palque for the car. The nyc dot told they cannot process the application due to **** having tickets in judgement and my car is at risk of getting towed. I contacted their office and explained to them the situation. The office seemed clueless of how the system works in nyc and their office is based in nyc. I a customer made phone calls for them to make shure not only my vehicle and others shouldn't get towed but saved them hundreds of potential lawsuits. This company is a fraud. Just read other complaints

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by FINN of America, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ****
  

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company scams people in the end of the subscription. My brother and I both had cars with **** auto. At the end they charged him over $1,000 and me over ***** for damages that were overpriced and not true. Some of the damages dont even make sense. I took photos of the car on the day of pick up. And the pictures they showed you could bearly see anything. They get you in the end of the subscription. My brother lives in ** and I live in **. My car is in a garage and yet they find a way to charge ** similar amounts. And Im reading the reviews it seems to be common thing that they are doing. The last few review have been the similar an issue and they reply on the ****** review with a similar response to everyone. I have did an appeal with them stating a response time of **** days. I have yet to hear anything back or even a discussion.

  Business Response

  Date: 01/24/2024

  Thank you for your feedback regarding the final invoice and appeal process of your **** vehicle! We are always looking to improve our program and help to make processes like this more transparent and easier to understand. We do apologize for any confusion and are working to minimize this in the future!
  Your vehicle was returned on 12/20/23 and a condition report was performed by a 3rd party assessor on 12/21/23. We emailed you this condition report along with your final invoice on 1/5/23. The condition report included photos of the damage you were charged for. These were the charges on your final invoice:
  
  Left Front Fender - Previous Repair  $102.50
  Left Front Door - Previous Repair  $102.50
  Right Rear Wheel - Curb Rash  $165.00 
  Right Quarter Panel - Dent with Paint Damage  $478.50 
  Right Rear Door - Dent with Paint Damage  $216.00 
  Pickup Fee 1 $199.00 
  Excess mileage fee: **** miles  $928.14
  Subtotal $2,191.64
  Sales/Use Tax - ** - ** (*****% on $2,191.64) $194.51
  Total $2,386.15

  You submitted an appeal for the damages invoiced to you and we agreed on 1/22/24 to deduct $744.17 from your final invoice, with you still owing for the pick up fee, excess mileage, right rear door and wheel which equals $1641.98. We also provided you with documented photo evidence of the right rear door and wheel which exceeded our normal wear and tear guidelines listed on our website. You are correct that this was outside of our **** business days window (11 business days). We apologize for the delay with this. We have already implemented a new process to make these response times even shorter.

  When you signed up for our program, you agreed to pay any fees including non-reported damage to your **** vehicle (4.2.5 of contract) and you authorized permission for us to charge for said fees (4.6 of contract). Currently, the payment for this final invoice has failed and has not been collected. No charge has been made to you for your final invoice.

  Also, as a part of our program, you agreed to report any damage to the vehicle through our maintenance provider and create a claim (3.7 of contract). For both the left front fender and left front door you will notice previous repair next to the damage. No claim was ever submitted for your vehicle. This repair was done without the consent of **** and a breach of your contract with us. However, we chose not to charge this to you. 

  Again, no successful payment has been collected for your final invoice, so no refund can be completed at this time. This is an outstanding balance on your account. Once again, thank you for working with us and feedback. We look forward to hearing from you and working with you in the future!

  
  

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had a **** subscription since February of 2023. In October I was told that my account was past due. I told the company vid email that my debit card had been stolen and I would update the account asap. When I did, I received an email saying my account was all set and up to date. FF to December 20 and my car was repossessed. **** apologized multiple times but it took 3 weeks to get the car back. Once I got it back yesterday, there were no number plates on it. I have about 45 emails back and forth to **** where they were blatantly lying about the car and when it would be returned. I contacted the tow lot and they also told me **** had never called them to release the car. In the meantime they continued to debit money from my account. I did not receive any letters or emails from them since October when they said the account was up to date. Nothing saying about a repossession and after the car was taken, nothing. So now I have a car sitting in my driveway unable to be driven still. To make matters worse they have not sent the letter I requested to send to my creditors when the repossession shows up on my credit report. Im currently without a car or a way to take my kids to school or get to work myself. I dont even know how to go about getting a new car at this point and they have totally left me in the lurch. I have caught them flat out lying many times over the past 3 weeks. Its a horrible business.

  Business Response

  Date: 01/19/2024

  Thank you for providing us with this feedback! Within 72 hours of this submission, we had provided a refund from the December invoice, compensated for a full free January before your subscription ends on 2/2/24, provided a free rental car until the plates arrived, and our legal team is currently working on your request for the letter for your creditors. We appreciate your patience with this!
  
  As you mentioned in your feedback, you had fallen behind on your August and September payments. We had reached out to you multiple times both by email and phone for collections with no success. As a part of our program, when a customer falls 60 days behind, we have the option to cancel the subscription and have the vehicle repossessed. We sent you a subscription cancellation warning by email on 9/25/23. The date for the full 60 days for you was 10/02/23. The first time we heard from you regarding your credit card issues was on 9/25/23. We were able to successfully collect the outstanding payment on 10/02/23. Since we were only able to collect it on the 60th day, our systems had already marked your subscription as canceled and the repossession process proceeded as it typically does. 
  
  Also due to this, your monthly payments were canceled for November and December and your vehicle was eventually repossessed in December. We shouldve flagged this and we are already working on improving our processes with our fleet management team to ensure this doesnt happen in the future. Also, since your repossession occurred just before Christmas, this delayed the process for receiving the vehicle back from the impound lot. During this time though, we had offered to cover up to $400 in rental costs for you. Even after the vehicle was returned back to you - albeit without the license plates - we provided a rental car until they were delivered. 
  We are always looking to improve our program and when we make mistakes, we work to go over and beyond to make sure our customers know we are passionate about them and our program. We apologize for the inconvenience and hope we can continue working with you in the future.
  
  

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with my recent rental experience from ****. Upon returning the car, I was met with a final invoice nearly three times my regular monthly rate due to alleged damages. This exorbitant charge resulted in a significant financial loss and left me feeling frustrated and unfairly treated.The invoice stemmed from an appraisal report detailing minor scratches and scuffs that, upon closer inspection, clearly fell within the realm of normal wear and tear. These types of imperfections are explicitly outlined as acceptable in ****** own rental agreement and website information.Even more concerning, my attempts to discuss the discrepancy with **** were met with unwillingness to engage in constructive dialogue. My concerns were dismissed, leaving me feeling unheard and powerless to address the unfair financial burden placed upon me.This experience highlights a concerning pattern. Several individuals in my Brooklyn neighborhood have shared similar experiences, receiving disproportionately high damage charges for minor scratches consistent with expected wear and tear. This suggests a systemic issue within ****** damage assessment process and a lack of transparency in their billing practices.While I appreciate the convenience **** offers in theory, my experience and those of my neighbors paint a different picture. The reality falls far short of expectations, characterized by unfair charges, poor communication, and a lack of customer-centricity.Therefore, I strongly urge others to explore ******************** options for a more reliable and transparent experience. Additionally, I encourage **** to re-evaluate their damage assessment practices and prioritize fair and open communication with their customers.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used car subscription service with **** twice already. On my last car that carries the following VIN # *****************. I had a car accident including small damage to left rear door which the door was professionally replaced at a licensed autoshop chosen by ****. I paid for the repair costs of $597.33 deducted from me on 10/20/2023. The car was ***************. My subscription was coming to an end. I agreed with **** for $199 return pick up fees for the car. I get shocked when I see my final receipt of $538.67 deduced on 11/14/2023. They are charging me for sand/buff fees and labor for left front door, left rear door, and left quarter panel. This is a scam. The accident only involved left rear door and was professionally repaired and I paid for it. There was nothing that needed to be done by **** yet they overcharged me more than $320. I have attached the receipts along with photos of the car on day of delivery and prior accident. I have emailed **** multiple times and appealed the final receipt with no luck. I have reported this to my bank. I would like **** to resolve this please and refund me the extra they overcharged me on my final invoice. I should have paid only for pick up fees $199 as we agreed upon. They are charging me twice for repairs, not only that they are charging me for left front door and left quarter panel which was not included in the accident at all.

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding FINN of America, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** promised to provide a vehicle on the 8th of May. **** subsequently notified us that the vehicle was delayed to the 15th of May. **** yet again notified us that the vehicle is now delated until the 24th of May. The date of delivery for the vehicle keeps changing. **** has made no attempt to rectify the situation. We paid for the car's first month weeks ago and have yet to receive it. Each time we reach out to customer service we are told a different story about delays.

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently entered into a contract with an auto subscription service for a 2023 ***** Blazer. I was billed over $800 dollars and provided all necessary documentation and was given a delivery date confirmation of April 28th or 2023. A few days before that date I was sent another email changing the delivery date to May 8th of 2023. After some emails and phone calls they apologized and said the 8th was set it stone. Now today I receive another email stating that the delivery date will be May 12th of 2023. This is ridiculous and not good business practice. My father recently passed away and I already have plans made for his cremation and viewing in ************* but now I'm stuck paying for a vehicle that I am not in possession of while I search out means of another vehicle to help me handle this family emergency. It's beyond frustrating to say the least.