ComplaintsforThe Podcast Business News Network

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was contacted by this business in January 2024 with an offer for marketing (billboard advertisement and podcast commercial), as well as five 30-minute podcast recordings. I signed contract with them and paid the total fee of $2500 on 1/24/24. To date, I have not received any of the deliverables. I have emailed them numerous times requesting updates, information, etc. In the last month, I have received one vague response which did not confirm expected dates or completion of my deliverables. Additionally, the first podcast was slated to record tomorrow 3/6/24 -- per prior emails, I was to receive a confirmation for the recording 24 hours prior (today), which did not occur. I sent an email again today advising that the contract has been breached and requested response ASAP, which did not occur. I am seeking assistance in obtaining a full refund of the $2500 fee that I paid and wish to no longer attempt to do business with this company. Thank you so much!

  Business response

  03/13/2024

  Subject: Resolution to Your Concern with PBN Podcasts 
  
  
  Dear ***************************,
  
  
  Thank you for reaching out to us regarding your recent experience with PBN Podcasts. We appreciate your feedback and understand your frustration with the delay in receiving the services outlined in your contract.
  
  
  Upon reviewing your account and the terms of our agreement, we want to assure you that we take our commitments seriously. While we regret any inconvenience caused, we must clarify that we maintain a strict no-refund policy.
  
  
  However, in acknowledgment of the inconvenience you've experienced, we would like to extend a $1,000 company credit to you, which can be utilized towards any of the services we offer. This credit is our way of expressing our commitment to ensuring your satisfaction and addressing any outstanding concerns.
  
  
  We apologize for any miscommunication or delay in providing updates on the status of your deliverables. Rest assured, we are actively working to resolve this matter and ensure that you receive the services you were promised in a timely manner.
  
  
  If you have any further questions or would like to discuss this matter further, please do not hesitate to contact us at [contact information]. We value your business and are committed to resolving this issue to your satisfaction.
  
  
  Sincerely,
  
  
  ***************************
  

  PBN PODCAST CUSTOMER RESOLUTION SPECIALIST

  ***************************************************

  ************

  Customer response

  03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. In response to their generous offer of $1000 credit to be used at some point in the future, this is not necessary. I would only like to proceed with my paid advertising package, but appreciate the offer very much! 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 11th 2023 I participated in a solicited 5-minute free podcast with this company. I was promptly contacted by them with a high pressure sales pitch for multiple podcasts and billboards for a one-year period. I signed the contract.Right after the call I did research on the BBB site and within hours contacted the company and asked to cancel the contract.I had received no services! I knew I signed a no refund policy on the invoice however having not received any product or service I didn't think it unreasonable to make that request. I was denied that request, twice. I contacted my credit card company and they denied my request for refund because of untrue statements by PBN stating I had received their services.I did not!My credit card has charged my account .As of this writing I have received nothing from PBN .My contact with this company consisted of setting up the 5-minute pod cast being solicited for the no refund policy contract ,my attempt to cancel the contract twice and no other contact from me with this company.I did not participate in any podcasts, interviews, logo designs or approval of billboards. Those are the things they stated in which I participated in their letter to my credit card company, all untruths!

  Business response

  01/22/2024

  Subject: Acknowledgment of Your Concern and Resolution Process
  
  Dear **************,
  
  Thank you for reaching out and bringing your concerns to our attention. We understand the importance of addressing your experience with Podcast Business News Network (PBN), and we sincerely apologize for any frustration caused.
  
  While our policy maintains a strict no-refund stance, we take your concerns seriously. Our team will thoroughly investigate the issues you've raised regarding the services and statements provided. Please be assured that any discrepancies will be addressed in a timely manner.
  
  To express our commitment to resolving this matter and compensating for any inconvenience, we would like to offer you a $500.00 gift certificate for use on any future services with us. We value your feedback and want to ensure your satisfaction aligns with our commitment to providing quality service.
  
  A dedicated representative will reach out to you shortly to discuss the specifics and work towards a resolution. We appreciate your understanding and patience as we address this situation.
  
  Best regards,
  
  PBN Podcasts 
  
  Client Relations Team 

  Customer response

  01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As the enclosed email will show, I signed a contract, quickly asked for it to be canceled.

  I did not receive any services from PBN. They have stated to my credit card company a notion to the contrary. Completely untrue.

  This is nefarious and illegal business practice and cannot and should not be ignored or pandered to.

  The offer to extend a ****** credit for future services is not only insulting but does not come close to the repayment of 5,****** to my credit card company.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  02/12/2024

  Dear **************,
  
  Thank you for reaching out and bringing your concerns to our attention. We understand the importance of addressing your experience with Podcast Business News Network (PBN), and we sincerely apologize for any frustration caused.
  
  While our policy maintains a strict no-refund stance, we take your concerns seriously.

  
  To express our commitment to resolving this matter and compensating for any inconvenience, we would like to offer you an additional $1,000.00 gift certificate on top of the $500.00 previously offered for a total of $1,500.00 in gift certificates for use on any future services with us. We value your feedback and want to ensure your satisfaction aligns with our commitment to providing quality service.
  
  A dedicated representative will reach out to you shortly to discuss the specifics and work towards a resolution. We appreciate your understanding and patience as we address this situation.
  
  Best regards,
  
  PBN Podcasts 
  
  Client Relations Team 
  
  

  
  

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because once again this company's offer is preposterous and insulting!

  This is equivalent to offering a starving man an empty bowl and asking them to pay for it. I don't see how this company can be trusted considering they've already lied to my credit card company claiming that they have given me services in which they have not provided!

  The amount of $5,500 returned to **** of America on my behalf would satisfy my claim, nothing less.

   Thank you

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 10, 2023, I paid Podcast Business News Network $5000.00 According to our contract, my package was to include the following:PODCAST(S) 10 + 200 airings and commercial PODCASTS ON TV 5 DIGITAL BILLBOARD 2 LEAD GENERATION I recorded several podcasts beginning in May with their on-air hosts which were 30-minute interviews in which I provided the content on travel-related topics. For several weeks everyone was very responsive but then radio silence from my contacts. I am not even sure if the additional airings and commercial were honored and I don't know if they've been scheduled. However, the remainder of the contracted services HAVE NOT BEEN delivered to date. I have called and emailed repeatedly since August and have had no response. My contacts are never available when I call. The receptionist answers the call and lets the line go dead without speaking.The lack of integrity and professionalism is unacceptable. I would like to be a satisfied client and need PBN to do the right thing, honor their agreement, and provide the services that were paid for. I can be reached at the number and email address they have on file.

  Business response

  01/22/2024

  Subject: Acknowledgment of Your Concern and Our Commitment to Resolution
  
  Dear ******************,
  
  We appreciate you bringing your concerns to our attention. We understand the importance of the services you expected from Podcast Business News Network (PBN) and sincerely apologize for any inconvenience.
  
  Upon reviewing your case, we want to assure you that we take this matter seriously. While our policy states a strict no-refund policy, we are committed to addressing and resolving the issues you've encountered. Our team will investigate the delay and lack of responsiveness, ensuring a thorough examination of the services promised in your package.
  
  We apologize for any frustration you've experienced and will do everything in our power to rectify the situation promptly. Our customer satisfaction is paramount, and we aim to provide you with the services you paid for. A dedicated representative will reach out to you shortly to discuss the specifics and work towards a resolution.
  
  Thank you for your patience and understanding.
  
  Best regards,
  
  PBN Podcasts 
  
  Client Relations Team 

  Customer response

  01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I appreciate the acknowledgement of the complaint and their stated intention to review and resolve the issue satisfactorily the response is quite vague and PBN has not provided a timeline for when they will honor the contract and deliver the services that were paid for namely 

  PODCAST(S)                  10 + 200 airings and commercial
  PODCASTS ON TV          5
  DIGITAL BILLBOARD       2
  LEAD GENERATION

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  03/13/2024

  Subject: Resolution to Your Concern with Podcast Business News Network
  
  
  Dear ***** ******** 
  
  
  Thank you for bringing your concerns to our attention regarding the services provided by Podcast Business News Network. We sincerely apologize for any inconvenience you have experienced.
  
  
  After reviewing your account and the terms outlined in our contract, we want to assure you that we take our commitments seriously. While we stand by the quality of our services, we understand your frustration with the lack of communication and the delay in delivering the remaining components of your package.
  
  
  Although we maintain a no-refund policy, we are committed to finding a resolution that ensures your satisfaction. As a gesture of goodwill, we would like to offer you a $1,000 company credit that can be applied towards any of the services we offer. This credit can be used at your convenience to make up for any outstanding services or to explore other opportunities within our network.
  
  
  Please accept our sincerest apologies for any inconvenience this may have caused, and we appreciate your patience as we work to address your concerns promptly. We value your business and are committed to providing you with the exceptional service you deserve.
  
  
  Should you have any further questions or wish to discuss this matter further, please do not hesitate to contact us. 
  
  
  Sincerely,
  
  
  ****** *******

  
  *** ******* ******** ********** ********** ************************* ************

  
  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  PBN first calls and gets your business to do a very short podcast. Then they will call you and say that your "show" got great results so they want to "sponsor" you to let you have a special package rate where you can pay a special price and get various advertising and media promotions. The package they sold me for $3500 was SEVEN 30-minute segments along with TWO billboards, airing for 2 weeks each. Then kiosk advertisements in malls, doctor offices, etc. all over the world. Then THREE television spots on channel 115 and Manhattan Neighborhood Network. A commercial and a total of 140 shows with replays. Also a link to my website. After they hook you in, they forget about you and do NOT follow through other than some podcasts. This is a total scam and I have NOT seen anything for my money but a few recorded podcasts. I keep emailing but I am being ignored. DO NOT invest with them!

  Business response

  12/06/2023

  Dear ***************************,
  
  We appreciate your feedback and apologize for any dissatisfaction you've experienced. While our company strictly adheres to a no-refund policy, we are committed to resolving this matter. We understand your concerns about the promised advertising and media promotions, and we sincerely apologize for any oversight.
  
  To address this issue, we would like to schedule a meeting to discuss alternative solutions and find a resolution that meets your expectations. We value your business and want to ensure your satisfaction. Please let us know a convenient time for you, and we will make every effort to address and rectify the situation.
  
  Thank you for bringing this to our attention, and we look forward to the opportunity to make amends.
  
  Best regards,
  

  PBN Podcasts Client Relations Team 

   

  
  

  Customer response

  01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  AEMG Podcast Otherwise known as the Podcast Business New Group

  disputed my chargeback with ************ Here is the letter I sent to both PBN and ************

  PBN

  **** ******************** ************** ** *****

   

  Copy also sent to

  Podcast Business News Network

  *** ******* *** ********* ** *****

   

  Chargeback information: Case #***************

  Date of Transaction: 10/3/23

  Disputed amount: $3500

   

  To Whom it May ****************** ************* ******* *** **** ******* *** *** **** ********** ***** ************ ******** *************You have disputed my claim that I never received what was promised to me. I am writing this to let you know that your bate and switch tactics are unfair and I intend to launch a complaint with ********************************.

  Please find all my documentation provided:

  1)      ******* ***** ***** *** **** *********** ** * ***** **** **** ***** ****** ***************** *********************************************** ****************** **************** ************** **** ******** **** ********** ******** ************ ******** ************ ******** ************* ******** *********** ******** ************* ******** ******* **** ************ *******************************************. This was an explanation of packages I could buy. I purchased the $3500 package for which I should have received the following:

  a.       7 30 min. Podcasts

  b.      2 Billboards (**** told me there would be one in ******* and one in ********)

  c.       3 television spots airing on optimum channel 115 and Manhattan Neighborhood Network

  d.      140 shows with replays

  e.       A commercial

  f.        I was also promised A promotional digital kiosk displaying around the world my company

  g.       **** also promised a backlink to my website

   

  2)      I have included emails with **** showing me large photos of huge billboards. I asked her if she needed large file photos for the billboards and she said no that your team could work with whatever files I could provide. Which I did. I HAVE NO IDEA WHAT THAT PHOTO IS YOU SENT TO *********** TO PROVE I GOT A BILLBOARD, BUT THAT IS NOT A BILLBOARD and is false advertising to make me think I am paying for two large billboards and then put a little tent sign out somewhere with my logo instead. Plus no one ever showed me this.

   

  3)      The emails also have **** promising a link to my website, and the digital kiosk.

   

  4)      The emails also show that I was getting frustrated and asking **** for the billboards, and *****, and link etc. (Nov. 1)

   

  5)      The emails show that I was questioning **** as to whether this was a scam. (Nov. 6) She would take weeks to get back with me and saying she was travelling, or that there was a COVID outbreak, etc.

   

  6)      (Nov. 15) Email from me asking for Billboards, Kiosk, Link No reply

   

  7)      (Nov. 20) Email from me asking for what was promised to me No reply

   

  8)      You took my money on the 3^rd of October and nearly two months later I am still asking for what was promised to me. Mainly I was asking for a timeline of when I would receive what I paid for but was not getting any communication.

   

  You cannot entice people to purchase a package and promise various items and then once they sign your contract & run their card, you basically disappear.

  Some would call this bait and switch tactic when you send photos of large billboards and then instead print a little tent street sign. I asked for the chargeback because no one was communicating with me. I also filed a complaint with the Better Business Bureau.

  All I received was a few 30 min. Podcasts. I did receive an audio file of a 3 sec. commercial (although I dont know if it was ever aired)  I would have been happy to pay you and indeed I would have paid you every year if I had received what was promised. Instead, I feel like I got very littleand a waste of my time (in addition to money).

  I ended up paying $3500 for 4 little podcasts.  Thats ridiculous. If you are a legitimate company, you need to take a serious look at your business practices and ability to communicate with your customers.

  At this point, I want all my money back to compensate me for my time and efforts.

  I have also sent a copy of this letter to ************

  In Light & Love,

   

  *********

   

  "One can never consent to creep when one feels an impulse to soar"

  ***********************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  01/09/2024

  Dear *********,
  
  Thank you for reaching out to us. We appreciate your feedback and concerns. We understand the importance of communication, and we sincerely apologize for any frustration caused.
  
  While we have a strict no-refund policy in place, we are committed to addressing your concerns and finding a resolution. We value your satisfaction and would like to work together to ensure you are satisfied with your purchases.
  
  Our team will review your case thoroughly and reach out to you promptly to discuss potential solutions. We are dedicated to improving our communication and service delivery to ensure a better experience for you.
  
  Thank you for your patience and understanding.
  
  Best regards,

  PBN Podcasts Client Relations 

   

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October of 2022, I signed up to do five podcasts as well as get a billboard in ************. The five podcasts went as planned. Initially I received a template for how the billboard would look and it had several words misspelled, including my name, and the design wasn't great. I expressed these concerns and this is when **** started lapsing in her communication with me. I would call and email often with no response. Finally I called the office phone to express my concerns and asked to speak to someone other than **** (who had completely ghosted me by this point) and that is when I began my correspondence with ******. Communication has been sparse with her as well. If I call the office every day (which is pretty accurate), she may call me back once a month. Emails are even more rare. I'm commonly told she's in a meeting or on the other line and that she will call me back and she does not. So after looking into it, she eventually told me I couldn't get a billboard in ************, which is what I initially agreed to. I told her I'd like my money back since I couldn't get what I signed for and she told me they don't do refunds. This makes me livid to even think about as I was very excited about the billboard. (I even booked a trip to *** to see it in person when **** initially told me that it can be made ready for any week I'd like. The trip came and went--no billboard.) ****** tells me that she can get me a billboard here in ********* instead, but the closest one is an hour and a half from where I reside and do business. I'm certainly not happy about this, but agree because I'd just like to resolve the issue. So FINALLY after a year of dealing with this billboard nightmare, I'm told my billboard will be up on Oct 4, 2023. I drive the hour and a half to the billboard and sit there for thirty minutes on each side only to learn my billboard is not ready. ****** told me she'd look into it. After three weeks, nothing. I would like a refund for my billboard.

  Business response

  11/07/2023

  Dear *************************,
  
  I appreciate you taking the time to share your concerns regarding your experience with our services. I sincerely apologize for the frustrations you have faced throughout this process, and I understand your disappointment in not receiving the Times Square billboard you initially agreed upon.
  
  I want to express my deepest apologies for the miscommunication and lack of responsiveness you have encountered. Your feedback is invaluable to us, and I assure you that we take this matter very seriously. I am genuinely sorry for the inconvenience this has caused you.
  
  I understand your request for a refund, but I must inform you that refunds are against our company policy. However, I am committed to resolving this issue to your satisfaction. To ensure your concerns are addressed promptly and effectively, I would like to escalate your case to our executive customer service team. They have the expertise and authority to assist you further and explore possible alternatives to make this right.
  
  Please allow me to facilitate this process for you. I will personally ensure that your case is handled by one of our experienced executive customer service representatives who will reach out to you shortly. Your satisfaction is our top priority, and we are dedicated to resolving this matter to your utmost contentment.
  
  Thank you for bringing this to our attention, and I appreciate your understanding as we work to rectify the situation.
  
  Warm regards,
  
  The Team at PBN Podcasts 

  Customer response

  11/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not received correspondence from anyone new at the company as promised. The receptionist did call me last week and said my billboard was live, but I drove the hour and a half to see it yesterday afternoon and it is not, in fact, visible. I am beyond tired of wasting my time on this--I want proof that the billboard is up or I want my money back. I'm tired of empty promises. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer response

  12/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No one ever got in touch with me about this--I had to continue to call and call. I was told the billboard was live, but I went twice and never saw it myself. Still no proof and no one at the business ever made me feel as though they really cared. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  01/22/2024

  Hello *************************;

   

  I can see the many time support attempted to contact you all with no response. I can also see that your billboard was indeed live. Please note that It is imperative that you provide the necessary input to complete your services in a timely and satisfactory manner. We can extend a $500.00 one time credit for use on any one of our services. Have a wonderful day. 

   

  Best regards,

  PBN Podcast 

  Client Relations Team 

• Initial Complaint

  10/23/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid PBN for podcasts and billboards which they have not upheld their end of the contract. I've tried contacting them by phone and email and no one will return my call. I feel as though I've been scammed. PBN has taken advantage of my aspirations and used them against me, taking my money and being shady. I want the difference in cost reimbursed to me which is $3,000. Please warn others to not do business with this company.

  Business response

  11/07/2023

  Dear *************************,
  
  I want to express my sincere apologies for the inconvenience you have experienced. I understand your frustration, and I am truly sorry for any disappointment you have faced in your interactions with our company.
  
  I assure you that your concerns are important to us, and we take them seriously. I have thoroughly reviewed your case, and I understand your request for a refund of $3,000. However, I must inform you that refunds are against our company policy.
  
  Instead, I would like to offer you an alternative solution. We value your business, and I want to make things right for you. As a gesture of goodwill, we would like to offer you an additional billboard spot at no extra cost. We are committed to fulfilling our obligations as outlined in your initial agreement, and we want to ensure that you receive the services you paid for.
  
  I understand the importance of your aspirations, and I want to assure you that we are here to support you in achieving your goals. Please let us know if you would like to proceed with the additional billboard spot, and we will make the necessary arrangements promptly.
  
  Once again, I apologize for any frustration this situation has caused you. Thank you for bringing your concerns to our attention, and please feel free to reach out if you have any further questions or if there is anything else we can assist you with.
  
  Warm regards,
  
  The Team at PBN Podcasts 

  Customer response

  11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Yourk Answer Here]

   This is not satisfactory because my initial billboards have not been published. If so, I have no proof. I've been emailing you all for weeks with no response regarding the billboards or the remaining podcast shows. Try providing a better solution. Thank you.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer response

  12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  There needs to be photos taken to show proof of billboards being published and promoted. This ratification comes late as I have been asking for any information regarding this matter. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  04/23/2024

  We are extremely sorry that the response to your complaint has not satisfied you. However as stated before our company has a strict no refund policy and your continued participation is essential to the successful completion of your package. You can contact the office at anytime to pick yp where you left off. Have a wonderful afternoon. 

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I fell for this scam. Their salesman, *******************, told me I could have my money back after I thought about it for the weekend. I asked for my money back, he sent me an email saying No worries. It has been released by us. Please check with your financial institution. . That was a lie. *************************** is extremely rude. She said she contacted me later, but she never did. DO NOT LOSE YOUR MONEY!!! This is a scam!!!

  Business response

  09/15/2023

  Dear *********************,
  
  I'm genuinely sorry to hear about the concerns you've raised regarding your experience with PBN Podcast. We take your feedback seriously and would like to address your concerns promptly.
  
  First and foremost, I'd like to clarify that PBN Podcast is a legitimate business with a substantial track record of satisfied clients. We have been providing our services to hundreds of clients who have benefited from our offerings. Your experience is not reflective of our standard practices, and we deeply regret any inconvenience you've faced.
  
  I want to address the issue with the refund promise made by our sales representative, *******************. I'm sorry for any confusion caused by this promise. Please understand that we do not offer refunds, and if you believe you are *********** any form of resolution, we would like to investigate this matter further to ensure it is resolved appropriately.
  
  Regarding the communication issue with ***************************, we apologize if there was a breakdown in communication. We always aim to provide prompt and respectful assistance to all our clients, and we will certainly look into this matter to ensure that our service standards are met consistently.
  
  We are committed to resolving this situation to your satisfaction and upholding our reputation as a reputable business. We kindly request that you provide us with more information about your specific case, such as your account details and the nature of your concern, so that we can investigate and address it promptly.
  
  Once again, I apologize for any inconvenience you've experienced, and I assure you that we take your feedback seriously. Please reach out to our customer support team with the necessary information, and we will do our best to rectify the situation.
  
  Thank you for bringing this matter to our attention, and we look forward to working towards a resolution.
  
  Best regards,
  
  
  PBN Podcast Customer Support Team

• Initial Complaint

  08/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company did not provide services paid for. Made several calls and many emails sent and never got a response

  Customer response

  09/11/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by The Podcast Business News Network regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business response

  09/15/2023

  Dear *********************,
  
  I hope this message finds you well, and I appreciate your feedback regarding your experience with PBN Podcast. Your concerns are important to us, and we want to address them in the best possible way.
  
  First and foremost, I want to emphasize that PBN Podcast is a legitimate business with a strong history of satisfied clients. We have successfully helped hundreds of individuals achieve their podcasting goals, and we are committed to providing a valuable service to all our clients.
  
  It's important to note that the success of our services relies on full and active participation from our clients. Podcasting, like any other creative endeavor, requires dedication and collaboration to achieve the desired outcome. We provide guidance, resources, and support, but the ultimate success of a podcast project depends on the effort and involvement of the client.
  
  We genuinely regret any difficulties you've encountered during your experience with us, and we want to assure you that we take your feedback seriously. To help us better understand your specific concerns and find a solution, we kindly request that you provide us with more details about your situation, including your account information and the issues you've faced.
  
  Our goal is to ensure that every client has a successful podcasting experience with PBN Podcast, and we are dedicated to improving our services and addressing any challenges that *** arise.
  
  Thank you for sharing your feedback with us, and we look forward to the opportunity to work with you to find a resolution that aligns with your expectations.
  
  Best regards,
  
  
  PBN Podcast Customer Support Team

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a package of 10 30-minute radio interviews with 2 2-week advertisement billboards from Podcast Business News Network at service cost of $5,000 in February, 2023. The dates of the interviews were pre-scheduled for every other Friday starting in March. It is currently August 4th, and I have not yet completed my 7th interview due to the 4th last-minute cancellation (meaning cancellation at the time of the interview) on the part of PBN. In our signed contract, PBN specifically has an inclusion that I would be billed $250 for cancelling 48 hours in advance per interview. It is clear that PBN representatives do not value my time nor my resources.I have streams of unanswered email threads in my history, with it taking an average of 3 emails or phone calls from to agitate a single response from a PBN representative. Neither of the billboards have been erected yet in either location, despite my multiple months of requests. The degree of unprofessionalism and hours wasted from unmet service deliverables and my project management of PBN to complete their contracted tasks is abhorent. I have reached out to executives at headquarters, whom have been unresponsive much like the managerial representatives. I have requested an early termination of contract with a refund only of the difference for services not provided thus far, which seems fair. The managerial staff stated that they will not offer a refund of the difference remaining on our service contract upon cancellation, despite PBNs impossibility to meet contractual responsibilities in a fair and reasonable standard.

  Business response

  08/14/2023

  Subject: Rebuttal to Complaint #***** - Refund Request for Podcast Business News Network Services
  
  Dear ***************************************,
  
  We appreciate your feedback and concerns regarding the services provided by Podcast Business News Network (PBN). We understand the frustration caused by the delays and communication issues you have encountered during your engagement with us. Please allow us to address your concerns and provide a comprehensive response to the points you've raised.
  
  Firstly, we sincerely apologize for any inconvenience caused by the cancellations of scheduled interviews. We acknowledge the importance of adhering to agreed-upon schedules and we regret any disruptions this may have caused to your plans. We are actively reviewing our internal processes to ensure that such cancellations are minimized in the future and that you receive the quality service you expect.
  
  Regarding the cancellation policy stipulated in our contract, we acknowledge that it applies to both parties equally. We apologize if any miscommunication or discrepancies in the application of this policy have occurred. We will review our internal communication procedures to ensure consistency in enforcing this policy moving forward.
  
  We deeply regret the communication delays you have experienced when trying to reach our representatives. We are committed to addressing this issue promptly. We have initiated a review of our communication protocols to ensure that clients receive timely and comprehensive responses to their inquiries.
  
  We understand your frustration with the delay in erecting the billboards as part of the advertising package. We apologize for the oversight and assure you that we are working diligently to rectify this situation as quickly as possible.
  
  In regards to your request for an early termination of the contract with a refund for services not yet provided, we want to assure you that we take your concerns seriously. Our team is currently investigating the circumstances surrounding your contract and will reach out to you directly to discuss the best resolution that aligns with both parties' interests.
  
  Your feedback is invaluable to us, and we are committed to addressing your concerns in a fair and reasonable manner. Please rest assured that we are taking immediate action to improve our services and address the issues you've highlighted.
  
  Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work towards resolving these issues.
  
  Sincerely,
  
  *****************************
  Customer *********************************************************************** **********************
  
  

  Customer response

  08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved:

  I can appreciate the apologies that you have provided on behalf of the unprofessionalism of PBN representatives. However, in no way did your response provide any measurable, scalable, observable solution to any of the problems that I have been persistently mitigating since I signed this contract in February, 2023. In addition to the billable hours lost due to extremely last-minute cancellations, which PBN is not offering to reimburse me for, my finite time and energy has been expended being a project manager for services that I have contracted a PBN to manage.

  Your response provides no tangible solutions outside of vague, non-specific promises to do better, which is what I have been receiving from PBN representatives for the last many months. I provided a fair, reasonable solution in my initial complaint which was to reimburse me for the difference of any unmet services of the current contract. Whatever PBN has not actually provided me thus far would be reimbursed financially and the contract voided so that we may end this working relationship and I may redirect my energy and attention to my clients who deserve it most. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************************
  
  
  
  
   
  

  Customer response

  10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Good Day,

   

  The offered resolution has not been provided after that timeframe has passed. I waited for the complainant to follow-through with promised amendments in the last exchange. I have included an attachment of my last correspondence with PBN representatives, to which I have yet to receive any response via email or phone from them. 

   

  This BBB complaint remains unresolved due to the companies continued lack of follow through on promises of service completion. 

   

  Case Reference ID # ********

   

  Thank you,

   

  ***************************************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************************
  
  
  
  
   
  

  Business response

  10/20/2023

  Dear ********************,
  
  
  Thank you for reaching out. We sincerely apologize for the inconvenience you may have experienced. We have thoroughly reviewed your case reference ID #********. Our team has made multiple attempts to contact you via phone and email to address your concerns and finalize the amendments, but unfortunately, we have not received any response from your end.
  

  We value your partnership with The Podcast Business News Network, and we are committed to resolving this matter promptly. We want to assure you that we are more than willing to reschedule any remaining podcasts or redo and adjust any prior podcasts or other deliverables you have completed. Your satisfaction is our top priority.
  
  In light of the situation, we understand your frustration, and we are here to make it right. We kindly request you to respond to this message or reach out to us at your earliest convenience. We are flexible and ready to accommodate your schedule for the necessary revisions.
  
  Please note that, as per our policy, we are unable to provide refunds. However, we are more than happy to offer you company credit that can be utilized for future podcasts. We appreciate your understanding in this matter.
  
  Once again, we apologize for the delay and any inconvenience this may have caused. We look forward to your response and the opportunity to resolve this issue to your satisfaction.
  
  
  Best regards,
  
  The Podcast Business News Network

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was approached by this company to be on a quick 5 minute podcast. After the scheduled time I was then called by the "producer" saying I was great and people were calling in to ask questions. She offered me a podcast series with billboard and advertising. They sent me what they were offering and how much it would cost. I responded with a few questions and they called within 30-minutes. She sent me a Docusign which I did not sign and another woman named ****** then asked for my card info and encouraged me to sign the form. I told her I needed time to review the agreement and she said that was fine. When I checked my emails the next day I saw they had charged my card. I never signed anything. I have emailed twice requesting they refund my card with no response.

  Business response

  05/10/2023

  Hello ***********************

  We are so sorry to hear that you feel your interaction with The Podcast Business News Network was anything other than a positive one. With that being said the particulars of the purchase you made were very clearly laid out to you by both your sales associate and our compliance officer ******* Compliance actually takes your credit card information for the sale and confirms via recorded phone conversation that you are A-  indeed who you say you are B- that you authorize the credit card charge C- That you understand the terms of the sale ( refunds are not obtainable ).The docusign contract is then sent to your provided and confirmed email address with all your pertinent personal info you provided ie correct spelling of your name and your current up to date billing address + the particulars of your purchase. Only then was your card charged. We can also see that you viewed the entire docusign. Unfortunately due to the immediate outlay of funds our company incurs at the time of sale there are no refunds offered. This is something that was explained to you by our compliance officer prior to the salle and also from the docusign contract that you viewed. Although we are unable to offer a refund we can waive any rescheduling fees for your podcasts. We would also like to offer a free billboard advertisement for your company in ************* I hope that this resolves your complaint. Have a wonderful afternoon. 

  The Team at PBN Podcasts 

  Customer response

  05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# 19853547, and have determined that my complaint has NOT been resolved because:
  Just because you "view" an agreement doesn't put you in contract.  It isn't until you sign the agreement that everything is finalized.  There was no signed agreement.  If you were recording the conversation then you heard me say, I want to review this first.  I do not want anything from your company. I want a refund.
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  *** ********

  Business response

  05/23/2023

  Hello *** ********
  We are so sorry that you are unsatisfied with our initial response and available course of action. I am happy to inform you that I have been authorized to offer you an additional (3) podcasts + podcast promotion and a Social Media Lead Generation Campaign for your business. This is all in addition to the package you have already purchased. With a combined value of well over $3,000.00 USD we sincerely hope you are now satisfied with this outcome. We will have our "Booking Team" reach out to you for the podcast scheduling and our "Social Media Team" reach out to you for the campaign particulars. Thank you for being a valued client.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩