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Business Profile

Brand Development

Authentic Brands Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brand Development.

Complaints

This profile includes complaints for Authentic Brands Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have had a nightmare ordering a gift for my son from Nautica - Beach Boys T-Shirts.On 5/7/25 - placed an order for 5 shirts - Total $86.13 - order # **********. Alerted that there was a system issue on 5/12 when I called and they said place the order again.On 5/12/25 - placed the order again - Total $86.13 - order # **********. Called again and again they said system issue. I then emailed the corporate office ***** ****** whom said please help this customer to his staff - ******* **** - ************ "Brand CEO" that I was copied on the email.********* ****** - ************ reaches out after three days waiting for someone to reach out and said we will be giving you a $100 gift card to place the order as a courtesy for all the issues. I go to place the order and now the total is $206.88 all the prices increased. *** ****** said ok place the order use the $100 gift card put the rest on your credit card and I will credit back the $120 on your credit card so it is the same $86.13. I place the order on 5/19, *** ****** again reaches out sorry technical issue again. Now the $100 gift card is gone because the system thinks it was used and I can't get my order any longer for $86.13.They don't even respond to emails any longer I am hopeful that you can get this resolved and or maybe make sure nobody ever gets treated like this again from Authentic Brands.I look forward to resolving this issue immediately in a timely manner.Thank you.

      Customer Answer

      Date: 05/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two clothing items online from ************ in size Medium, but the items that arrived are size Small. I have a receipt to confirm my order. When I contacted **************** they said that the size I ordered and paid for is not in stock. I'm shocked that they opted to send me a different size instead of canceling the order and refunding my credit card! They won't issue an refund until they receive back the items that I didn't order, but they refused to send me return packaging and stated that I need to pay for return packaging myself. I wasn't allowed to speak to a manager; they indicated that a manager would call me....and I'm still waiting. The proper way to handle this would have been to contact me when they discovered that the size I ordered was out of stock, and then to issue an immediate full refund to my credit card. The customer service representative was only argumentative. I have receipts and photos of merchandise. I have also filed a complaint with the ******************************.

      Business Response

      Date: 03/20/2025

      A full refund has been given to this customer on March 20, 2025 so we consider this matter closed.  Thank you. 

       

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought year subscription to Sports Illustrated on 8/24/2023 for ********************* Order#*******, he never received the Swimsuit issue for 2024 or these issues March 2024, April 2024, and now May 2024 issues. Have sent several emails to two different email address's and have never received a reply.

      Business Response

      Date: 07/24/2024


      Response to ID No. ******** **** **************, This is in reply to your BBB complaint ********. First, please allow me to apologize for the delayed response. At the time of your complaint, the most recent issue of Sports Illustrated was the April 2024 issue which was delivered between 3/23/24 and 3/28/24. Currently, the most recent issue is the May/********************* ******* Preview Double which should have been delivered between 6/29/24 and 7/4/24. If you have not received the issue, please reach out to *************** and we will have a replacement copy sent to you. We show that the current subscription expires after the July 2024 is served which you should receive between 7/27 & 8/1. Since you have reported missing the March & April issues, we will extend the subscription by three issues. We do not show any product returned as undeliverable and I was able to confirm that ********************* is on the mailing list. If youd like to verify, please confirm the delivery address through ***************. If this address is incorrect or has changed, please let us know as soon as possible. Regarding your concern with the 2024 Swimsuit issue, 2021 was the last time we included the Swimsuit issue as part of the subscription. Starting with 2022, Swimsuit is a newsstand only product. Thank you for your patience and understanding. We appreciate your trust in, and loyalty to, Sports Illustrated.

      Sent from ***************************************** (***********************************************************)

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted *************************** directly through their website after I purchased a box set of their cologne, lotion, and shower gel from Macys. The Grey Flannel cologne smells skunky with an unpleasant fragrance. I asked what options might be available, if they would offer another type of cologne or if they could just refund my purchase price of $25. I could even mail the old bottle in if they wanted to test it. My website contact to them went unanswered. So Im appealing to you to see if I could just get a $25 refund for this unpleasant purchase. Thank you

      Customer Answer

      Date: 02/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by Authentic Brands Group LLC regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 29th, 2022 I purchased a pair of Van ****** boots from ****** in ********, ***********, I wrote them that day, then did not wear them until May 2023 and in June 2023 the sole tore from the rest of the boot. I would only wear the boots when I had work normally three days per week.I filled out a web form on **********'s website at least three times since July 2023 and received no response.I first filed a complaint with ******** weeks ago, but they said they no longer owned **********.

      Customer Answer

      Date: 11/27/2023

      Better Business Bureau:

      At this time, I have not been contacted by Authentic Brands Group LLC regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband was given a brand-new pair of Rockport shoes for his birthday in March of this year. He started wearing them about a month ago. You can tell by the soles of the shoes that they are brand new. The shoes are coming apart and I reached out to them. I explained to them I did not have the receipt because they were a gift and they told me they would not honor the warranty or claim because I was not the original purchaser. That is absurd. I would like for them to replace the shoes under the warranty or send me the replacement cost for them and I will go elsewhere.

      Customer Answer

      Date: 11/17/2023

      Better Business Bureau:

      At this time, I have not been contacted by Authentic Brands Group LLC regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding and in support of question reference number ************* and the roulette buttons overlapping which caused an $819 bet that i did not intend to place, I have attached screenshots of every roulette game screen as they appear on my new phone, Android 11 software up-to-date, and those screenshots show that the coin select, undo, double, and other buttons are all overlapping, so that when i first went into the game and was attempting to place a $10 bet, all of a sudden a message popped up stating that a bet of $819 was confirmed and my heart dropped out of my chest because that was not intended and was directly caused by the faulty screen and technical problem of the buttons overlapping, because the buttons do not appear overlapped on my iphone and that is not how they are supposed to be.The buttons do not overlap on my IPhone SE, but the screen on my IPhone is too small, so i logged in on my Android phone and, as shown by the numerous screenshots that I have retained and attached to this message, there is a major technical issue which directly caused a bet and loss of $819 on April 9th, 2023, at 04:37:40 ***., Game ID# ********** I have went ahead and repeated this message (more so a complaint) to the Better Business Bureau in hopes that the matter will be resolved with a refund of $809 (minus the $10 bet I had originally intended to place).As shown by the screenshots attached hereto, the coin selector, undo, double (or X2) and all the coin bet options are all overlaying each other, and it was not my fault at all, nor did i ever and will i NEVER place such a high bet amount on roulette!In any event, thank you for your time and i hope to hear back from you soon regarding this issue.Thanks again ******************************* *************************

      Business Response

      Date: 05/01/2023

      Please note that neither Authentic Brands Group, nor its subsidiary, ABG-SI, LLC operate the site at issue.  Rather, our licensee (888 Holdings) does.  We shared this complaint with our licensee who resolved the claim as follows:

      The licensee reviewed the incident and discovered that *********** hardware and browser did not support the specific game that was highlighted in the complaint.  Our licensee's customer support team provided a full refund.  The licensee also further instructed the player that her device did not support the activity and that she should avoid future game play on that particular device.

      Because what she sought was a refund and that was provide effective April 28, 2023, we consider the matter resolved and closed.

    Authentic Brands Group LLC is NOT a BBB Accredited Business.

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