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Business Profile

Bedding

Buffy Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Buffy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Buffy Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Buffy Inc.

      120 Walker St Unit 3 New York, NY 10013-4117

    • Buffy Inc.

      265 Canal St Ste 302 New York, NY 10013-6010

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a queen ****** comforter. Contacted to return via email (they offer no phone number). Was told to donate the comforter to a local organization. And then I would get a refund. I donated it to an organization they told me was on their approved list, and got a picture of the receipt, as they told me to do. I sent a picture of the receipt to them and email them daily for over a week to get confirmation of a refund. I can't get anyone to return my emails and I have no other recourse because there is no phone number available. Picture of the receipt from the organization we donated it to. I want a refund to my credit card statement. Immediately.

      Customer Answer

      Date: 09/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *********



       

    • Initial Complaint

      Date:08/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been emailing for weeks to get a prepaid return slip. Buffy customer service will not send (sent one email after weeks of trying to get in touch without the attachment working). Trying to exchange a gift as it was the wrong color. Buffy will not help or respond.

    • Initial Complaint

      Date:08/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got a comforter and it caused us to sweat at night. their policy is they accept refunds. so we set up a donation for **************. in the meantime i lost access to the email where i made the order and the order number which was ************************ i emailed them off this email and they said theyd refund it once i provided the screenshot of us donating to ************** which i did several times. still no refund

    • Initial Complaint

      Date:07/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product discolouration. Reached out twice no response

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company needs to be investigated by the *** . I also had the same issue as a lot of people complaining. The website states that you get a 7 day free trial, I definitely got charged right away. Also I thought I almost was not going to receive the items so I opened a dispute with my card. The dispute got resolved because I did received the items. Then I was not satisfied with the quality so I asked them how I can return the items. They said that I can donate them and as long as I get a receipt I will get a refund. That to me is shady as well, why cant I just return it? When it says clearly on the website that you can for free. Anyways I went ahead and reluctantly returned the items. Showed the receipt and then they said that they couldn't process the refund because of the chargeback and to call my bank. I called my bank they said there is no more charge back and they should be able to refund me fine. This is so shady my bank told me to reopen the dispute and I submitted all the emails I have of them saying they will refund me and me providing proof. They need to send me back my money. ****.

    • Initial Complaint

      Date:05/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a buffy cloud cal **** comforter on March 7, 2025. Color ordered was Heirloom silver(dark grey) but was sent bone grey(bright silver). Never opened it. Emailed them on March 23 and April 3 about returning it to which I never received a reply. Although, on April 3, after I sent the email, I received an email as**** how I like the comforter, stating that it should be dark grey in color. Find it insulting that they don't respond to an email about an error on their delivery but they mock me on top of it. Paid about $200 for the comforter. Would accept an exchange for the one I wanted. If possible. But consumers need to know that this company can't be trusted.

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unknown charge to my credit card from Buffy Inc.

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i'm reporting the company Buffy they sell comforters and bedsheets online. The website promises to give you a seven day trial once you receive the at your home they promise to not charge you until you finish your seven day trial but they never got back to me and to tell mewhen the seven day trial starts I've already gotten charged for it today and I received the items in the mail yesterday so not seven days.When I tried to email them I was told that they'll get back to me when they're able but it's been over a week so they don't give you a week from the time it arrives they give you a week from the they send it but they don't make that clear and they haven't responded to my efforts to obtain a refund so I had to go tomy bank and file the fraud charge I haven't heard back to them from them to this day and I'm not happy that they don't have a number and I want my money back from them because I already sent the items back in the mail and I already sent them an email saying I don't plan to keep the items.

      Customer Answer

      Date: 04/29/2025

      At this time, I have been contacted directly by Buffy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      I was not given opportunity to explain my issue. I provided screenshots of my refund but they are saying they don't see it, but it's there. I also didn't receive a receipt for these refunds so I needed time to contact the store to receive them, but the store is claiming they don't have access to the receipts from that long ago, it's only been three weeks. I contacted customer service but they aren't any help. i don't have the receipt but the refund shows on the receipt for the items on the original receipt but CVS is REFUSING TO ACCEPT that response. I find this to be unresolved due to their lack of flexibility and would like them to take a second look.

       

       

      Sincerely,

      ******* *******

      Customer Answer

      Date: 06/02/2025

      Better Business Bureau:

      At this time, I have not been contacted by Buffy Inc. regarding complaint ID ********.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:03/27/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered a comforter from them several years ago, and loved it, so I ordered the same one again on 3/13/2025. The company promised an 8 day free trial, with no payment until the trial ends. I received the comforter on 3/24/2025, and it was nothing even close to the advertised item, or the comforter I purchased from them previously. It was very thin, flimsy, and cheaply made. The instructions on website were to email them for returns, but no one responded to 3 emails. Then, I find out that I was charged the full purchase price of $203.51, on the day I ordered, 3/13/2025! This is NOT what was promised.

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment with the Cloud Comforter I purchased, which was delivered on November 29th. Initially, I was very pleased with the product. However, after an extended period of use, I recently washed it according to the provided instructions using Seventh Generation non-abrasive detergent. Unfortunately, the comforter emerged from the wash looking extremely worn and tattered, as if it had been used for ten years.I immediately contacted customer service via email on February 22nd but did not receive a response within the promised 1-2 business days. I followed up with another email on February 28th and finally received a response on March 4th from *******, who informed me that I am outside of the 50-day warranty period. However, no explanation was provided for why the comforter deteriorated so significantly after just one ******* a loyal customer who has purchased multiple sheet sets, pillows, and comforters from Buffy since 2020, I am deeply disappointed by this experience. This is the first time I have encountered such an issue with customer service. I kindly request either a refund or a replacement for the defective comforter. I have attached pictures for your reference and hope that someone from your team can review them and offer a satisfactory resolution.

      Customer Answer

      Date: 03/29/2025

      Better Business Bureau:

      At this time, I have not been contacted by Buffy Inc. regarding complaint ID ********.

      Sincerely,

      ****** *****

    Buffy Inc. is NOT a BBB Accredited Business.

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