Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Citi

  388 Greenwich St New York, NY 10013-2362

• 

  CitiFinancial Auto Division

  3950 Regent Blvd. Mail Stop S2A215 Irving, TX 75063-2244

• 

  CitiFinancial, Inc.

  Legal Dept. / BSP17C 300 St. Paul Place Baltimore, MD 21202

• 

  First Nationwide Mortgage

  c/o CitiMortgage, Inc. 1000 Technology Drive, Mail Station 20-1-372 O'Fallon, MO 63368-2240

• 

  Citi

  6460 Las Colinas Blvd. LCA-335 Irving, TX 75039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I applied for a checking account via the citibank website on Nov. 21st. I received an email saying the application was being reviewed, and it included the application number. After hearing nothing for several days, we (wife and I) called citibank on 11/25 at 11:16 ** to inquire as to the status. We were transferred to 4 different departments, ultimately to the fraud detection department. We tried hard but could not understand the lady. She was asking us questions as to what car we own and who lives with us, but due to the language issue we just couldn't understand and asked to speak with a different person. She put us on hold and after 30:37 minutes the citi rep. hung up. My wife checked her phone the next day and noticed voicemails, 2 from citibank asking me (****, the husband) to call them and confirm info. We have no idea why citibank called my wife's phone rather than mine, which was on the application. Anyways, on 11/28/22 at 1:11pm ** we called citibank at the number in the voicemails *************) with the application ID ************ and reference number (****). The person verified our info, then transferred us to the fraud detection department. The guy had no idea what we were talking about or what to do, told us to call back in ***** hours. We asked what info the needed from us, he just kept saying to call back a different day. Then he said someone would call us in a few days. We asked what number they'd call, he couldn't answer. Fed up, we asked him to withdraw our application and send us an email saying the application was withdrawn/cancelled. He said he'd deny the application and send us a letter via email. We clarified that we didn't ask for the application to be denied, but rather we were choosing to withdraw the application. He didn't understand. We repeatedly asked for an email confirming the application was withdrawn/closed but still haven't received anything. It's been hours.

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted multiply times to contact Citibank to have the issuse of my credit card dispute solved. My card was charged fraudulently. I explained the situation and sent them the information that was asked for. However, I was never refunded for the fraudulent charges. I am currently still paying for these charges while citibank is charging interest to the amount owed. I thought I was protected by law for fraudulent charges to my card. Citibank has made no attempt to help me with this matter, only continued to side with the party at fault. I have attached pdf files of what was sent to citibank. If you can no longer help me with being refunded for the charges, I would at least like there to be some sort of warning for future credit card user of Citibank stating that they not look out for the people that bank with them.
  
  If you need any further information, please let me know.

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are
  investigating the customer’s concerns. We will respond directly to the
  customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details: Check sent to Citibank to apply that should have been applied to my account is in limbo. I have attempted several times to contact the Citibank Executive Team with no real response and help.
  
  I was told to send Citibank a check of $485 with the last four digits of the account number by their Citibank Supervisor, ****. **** claimed that he was on the only person who could work on my account.
  
  This check was sent to be applied to a past due account that I have no receipt of. Originally, I was denied credit to the Citibank card because they said that the account with the four digits 6048 was in collections. No collections company could be recovered. **** told me to send it directly to Citibank with the address and the account number.
  
  I received the attached letter asking for the full account number. I never had it, only the last four digits. I called the Citibank executive team, they refused to give me the full account number. It has been running around a hamster wheel of customer service persons in their executive offices that are clueless. I have invested hours on hold since September. More than 10 emails to the Executive Office with no resolve.
  
  As a resolve, if they can't find the account either, my account with them should be wiped clear. If they have the account, they should apply the check that they have with the deposit slip and apply it to my account and send me the receipt of payment ASAP.
  
  I have the copy of the email that has the check from Citibank that was sent and had receipt of the check from Citi bank Executive Office,

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are
  investigating the customer’s concerns. We will respond directly to the
  customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 12/12/2022

  The complaint is not resolved. They claim that they will not respond to further communication yet they have delivered VERY confusing communication that doesn't give a resolve to a matter that is in fully and completely in their control. I, as a consumer, can only follow their lead. They hold the keys and are refusing to give proper communication and direct. 
  
  
  You have confusing language in this letter:
  
  
  1) you state you received payment, then refunding the payment, yet I am still responsible for paying the account
  
  
  2) I was told I was denied because of this account balance. If it is paid, there’s no grounds for denial yet you are refunding the money that I paid to get the account up to date. 
  
  
  3) you never stated the address nor the account number. I do not have record of this account yet I am still paying. 
  
  
  Citibank is withholding information that will allow me to do business. 
  ****** 
  

  Business Response

  Date: 12/14/2022

  Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor Supply closed my account for delinquency, even though my payment was actually current. I have provided all receipts of payments made within the past 3 months. On the day they closed my account I was late on my October payment but had made the payment and late fee.

  Business Response

  Date: 11/29/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/21/2022:
  Recently my husband passed away and his life insurance policy was put into my Citi Bank account. I recently went to make a transaction and my card was flagged for fraud. For two weeks now I've been trying to get this resolved but EVERYONE I've spoken to hangs up while im trying to explain my situation. I've reached out to the branch the money was deposited into and they have not helped me one bit. I've called countless supervisors in the fraud department and no help at all. Finally got through to someone who said they can help and they issued me a new card but linked it to the account that is flagged. I'm at the end of my rope here. My family needs to eat, I need to pay my bills, this can not be happening. Please help me BBB.

  Business Response

  Date: 11/22/2022

  Please accept this notice that we are
  investigating the customer’s concerns. We will respond directly to the
  customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:11/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I apply for a loan with Citi Bank to purchase a house, the Citi Bank hold my application from July 2022 tell October 2022 forcing me to get an appraisal without any pre approved letter the legal way suppose to be with all the banks, I spend $655.85 then they force me to get insurance for the house and without any pre approve letter, I spend $300.00 in the mean time they told me that the closing date suppose to be on 10/04/2022 then on 10/03/2022 they send me a denial letter base on lies and wrong information, after I spend my money for nothing, the mistakes they made with my application they forgot to add to my income my S S income for the year 2021 amount of $8,500.00 a year, they used the bank statement for July 2022 instead of September 30-2022, and they force to buy insurance and get appraisal without any pre approve letter according to the federal loans laws.

  Business Response

  Date: 11/22/2022

  Please
  accept this notice that we are investigating the customer’s concerns. We will
  respond directly to the customer, if applicable, via phone, email, or mail
  within 15 days.
  

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   They promise to solve this issue before but they never did , they just trying to buy more time, and this way they will never solve any problem just to make me forget about it 

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  ***** ******
  
   
  
  
  
  
  
   
  

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to access my account online, which I have had for several years. According to Customer Support I am not registered and I think my account has been compromised.

  Business Response

  Date: 11/21/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made several attempts at calling Citibank to seek out a balance transfer from my Capital One Credit Card. I received absolutely no help from any of the customer service representatives, including but not limited to folks overseeing Citibank accounts and Credit Cards. A senior manager is to contact me via cell phone AND email.

  Business Response

  Date: 11/21/2022

  Please
  accept this notice that we are investigating the customer’s concerns. We will
  respond directly to the customer, if applicable, via phone, email, or mail
  within 15 days.
  

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a savings account online 10/23/22 and attempted to fund account with $20,000 at that time via ACH transfer from checking account at Alpine Bank (Grand Junction CO). Called Citibank 10/24/22 to see if transfer completed and whether my wife was listed as joint owner. Was told by Citibank rep my wife was not added to account and funds transfer did not go through. Checked with Alpine Bank on 10/24 and was told the $20,000 would be transferred via ACH on 10/26/22. Tried to put stop payment on transfer but was told by Alpine not enough notice to do so. Immediately called Citibank and was told account still open and would be funded and my wife could be added to account. Initiated three way call with Citibank rep and wife to obtain information to add her to account. On 10/25 I checked status of Citibank account online and surprised to see account closed by Citibank. Called Citibank and asked why. They informed me I had requested it be closed. This is not true. Why would I want it closed when I added my wife and had money transfer to fund it? On 10/26 our Alpine Bank account was ACH'd to Citibank for $20,000. Despite repeated verbal and written requests, money has not been returned. I've spent well over 30 hrs. on phone with Citibank and no one will help. I've requested written instructions to get funds, was told they would email it, but they never did. I've only received one phone call back. I've been transferred over and over, and disconnected too. Customer service has been very disrespectful and condescending. The majority can barely speak English and none know anything. I've been a Citibank credit card customer for over 30 yrs. and am livid at how poorly I've been treated for a mistake Citibank caused (by closing the account without my authorization). Now my $20,000 is in limbo and I'm fearful I may never see it again. Won't someone please help me get my money back?

  Business Response

  Date: 11/17/2022

  Please accept this
  notice that we are investigating the customer’s concerns. We will respond
  directly to the customer, if applicable, via phone, email, or mail within 15
  days.

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/2021 made a large purchase of $8061 for 18 months0% financing After 6 months was charged interest on full purchase price.Called, ********** credit services, talked to managers in store at ******************** multiple times!!Took 7 months to correct the additional 12 months of0% interest free, making triple payments to keep up with the interest payments the whole time. 5/2022 ********** credit services finally credited the account for the interest the charged on the promotional balance, but did not credit all interest on payments and payments we paid from the start.8/28/2022 asked a supervisor from credit services to extend 0% financing while the credit is still being figured out. Before interest is added on again and becomes a mess all over agian. I was assured it would be and it would take a billing cycles to add the 0% for additional months?09/2022 finally some interest is finally credited to the account, but not all of it!10/2022 called again, because I did not receive anything in letters or on account about the 0% extension. I was assured again by ****** id#**** that the 0% would be extended for 6 months while this is looked into. He even read me the disclosure and said it would be in affect before the promotion ran out on 10/17/2022.10/21/2022 All interest added back on the purchase!!!!Called again and spoke with **** Id# ***** who transferred me to another supervisor *****, who said it should have been applied and read me the disclosure again for the 6 month 0% extension while this is being looked into. Interest eventually gets credited again, but now the amount is higher than before!!! And they still are expecting me to pay a higher payment of $330 this month on 11/17 instead of the minimum with the 0%!!! I am still owed now $2600 credit on this purchase which has not been credited. I called again today and was hung up on. I have called probably 20 times since 12/2021 and been to the ************ ********** 6 times trying to remedy this issue!

  Business Response

  Date: 11/16/2022

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have been told multiple times that my issue was being looked into. And being told someone would contact me. It has never happened. I would have to call back, again and explain my situation again, only to be told that someone would be in touch. Waiting another 14 days to most likely not get an answer is unacceptable!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 03/13/2023

  Citi will no longer respond to the customer's complaints as we consider the matter resolved.

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]Nothing has been resolved! No one has called me to even go over what happened . How is this resolved to them? They send vague emails that have absolutely nothing to do with my complaint? Is legal action my next option to get my $2000 back? Especially since they are stating that they will no longer respond to me? This is the most frustrating company to deal with!!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************