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Business Profile

Banking Services

Citi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,393 total complaints in the last 3 years.
    • 2,378 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Citibank has decreased my limits on my cards without a reasonable explanation causing damage to my credit score and business. I tried to call and was given several different people and placed on hold for hours. I was then given the brush off by ***** (cust rep) and told to wait for a letter and speak with Equifax. I reviewed my account with Equifax and it is the same information on there as always been besides I paid off accounts and I also opted out of promotional offers. Otherwise all is the same. There is no current negative information. My 1st and only late payment occurred during March 2020 (Beginning of Pandemic) which was totally my error. I was just like everyone else scared and worried about catching a virus and overlooked everything else. I just want to be given a reason or something.

      Business Response

      Date: 10/24/2023

      Please accept this notice that we are investigating the customer's concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

      Customer Answer

      Date: 11/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The matter is still pending.  The response from the company states that they are still investigating the issue and will respond directly to me IF APPLICABLE, either via phone, email or letter within 15 days.  I submitted this because I would like a response regarding my concerns, not IF APPLICABLE.  Please explain why was the original decision made, when the response to providing the decision was inaccurate based on my credit history with the credit bureaus as well as with the company. 

       In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********




       

      Business Response

      Date: 11/21/2023

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several months ago, a $1500 cash advance was charged to my checking account. According to ********************, the money was removed from my Citibank account and sent to another checking account that I have at another bank. Upon discovery of this, I attempted to. initiate fraud charge to get my money back. Citibank investigated and said that the money came out of my account at City, into another checking account that I have then was withdrawn. I did not make this charge. I am basically out $1500, I have had this account for 27 years and I have never had any issues, nor has there ever been any occurrences of shadiness or wrongdoing on my account. City refuses to refund my money basically accusing me of taking the money which is ********. I have had that credit card account for 27 years without issue. Thieves as everyone knows are getting more and more sophisticated as to their ability to separate a person from their money so I find it disgraceful giving the 27 year relationship I had with Citibank and they will not refund me my money. There was clearly fraud in someway shape or form performed by someone and basically Citibank refuses to reimburse me for the fraudulent charge. I have no other alternative then to close a credit card account that I have had for 27 years.

      Business Response

      Date: 10/23/2023

      Please accept this notice that we are investigating the customers concerns.
      We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

       

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 17, 2023 and October 18,2023 I transferred from My ******* ***** Savings account money to ******************** Account#*********** on October 19th they blocked my account without giving explanation and stating we will Mail your check ***** business days they can't do that they can't hold my money without any reason I demand for this complain to help me get access to my funds that's savings of my life and they just holding it I contacted CitiBank executive respond unit ************ and they told me we closed your account and if you have funds in your account you will receive it ***** days I know exactly how much money I have in my account and they must send it to me also I have reference number *********************

      Business Response

      Date: 10/23/2023

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days

    • Initial Complaint

      Date:10/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank is providing unfair business practices. I filed a claim regarding fraudulent charges on my checking account for charges that occurred in the year 2022 and 2023. The bank rejected my claim for the charges that occurred in 2023, stating that my claim was not filed timely. However if this is correct, the bank would not have credited the account for the fraudulent charges that occurred in the year 2022. The bank closed my account and held me liable for the fraudulent disputed charges. Unfair business practice.

      Business Response

      Date: 10/23/2023

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days

      Customer Answer

      Date: 11/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:10/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We use *********** citi card since ****. We always paid full o balance. We use a lot this because good rewards. But suddenly they close our account no reason. They just send letter " we closed your account " without explanation. Until now we have rewards $720.15 But they said going lose that.What a ridiculous this company!!I just want to know why closed our account and get a rewards or reopen our account.

      Business Response

      Date: 10/23/2023

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Citibank (Citi) customer service has stated that my account is under a fraud review and that they will be closing my account. I was not given any other reason than the check attached to this case for $1,420 from the *****************, Office of the State Controller, Warrant on the Treasurer of the State of ******************** of ******* for our 2022 Colorado Tax refund check, issued 9/7/2023 and deposited to Citi account on 10/14/2023. My husband was recently added to the account as an authorized account owner. I have had numerous issues with the account being locked for fraud. My primary source of income comes from my employer. I have $2,800 deposited into this account and the remainder (usually ~$500-700) deposited to another savings account. We received a bonus for our company and this amount was deposited to Citi and the remainder ~$16,000 into my other account, under my maiden name. This account was recently changed to reflect the married name. When I called to Citi customer service on 10/17, after my checking debit card declined at the eatery I was at, I called the customer service support team for **********************. I noted that my app did not show my account balance for the checking account, too. At this time, I was told to wait ***** hours for a decision. I called back today, 10/18/2023, and was told they are closing my account due to the activity that is associated with fraud accounts. This was after explaining that the check-in question was from the ********** of ******* from the ***************** for my tax refund check. They said that other charges were also done on the account which would signify a closure of the account. Speaking with a fellow banker, this information should have never been disclosed or mentioned on the calls!

      Business Response

      Date: 10/19/2023

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

    • Initial Complaint

      Date:10/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never had any dealings with this company.I recently looked on my credit report and seen a charge off that do not belong to me.Ive contacted Citi numerous times to furnish me with the original agreement that I know they didn't have because I never did any business with this company.I demand that Citi remove this fraudulent charge off,off my credit report.

      Business Response

      Date: 10/19/2023

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days. 

    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to pay my credit card and they placed the funds on hold saying it was suspicious I am trying to pay my debtokay. I called Citibank because I needed to make purchases for my vacation at that moment and this is why I paid my card (to put it to use). I was told the only way they can help me is to try and increase my limit which lowered my credit score. After they lowered my credit score by trying to increase my limit (which was denied anyway) they then released my funds. This means their were other options to help me, in the first place my payment should not have been on hold. I was literally punished for paying my card. I want whatever points that went down from that to be increased.

      Business Response

      Date: 10/18/2023

       

      Please accept this notice that we are investigating the customers concerns.
      We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.


    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in a promo offer back in March of 0% APR on all purchases until October 4, 2023, with interest resuming on the account balance as of October 4th; as of October 4th, my balance was $398.30. I checked my statement this morning (10/16/23) and saw that on October 5th, 6th and 9th I had over $500 of interest charged back to my account. I called customer service and did not receive any kind of reasonable explanation or help about this situation.

      Business Response

      Date: 10/18/2023

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days

      Customer Answer

      Date: 11/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted today about my credit card being past due. This is an issue I never receive a statement. I spoke to a rep she only verified my first and last name. I requested to speak to a supervisor and when I did I was told that I need to very who I am. This is completely unorthodox. I told home about the issue and and that Citibank should disclose that they are attempting to collect a debt. I felt as though this might be someone attempting to scam me. I then requested to speak to another manager and he state that there was nothing they could do for me. He proceed to transfer me and I made a payment where this supervisor informed me that many people have experienced issue with the post office. She refused to waive the late payment even after stating this had been an issue

      Business Response

      Date: 10/18/2023

      Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

    Citi is NOT a BBB Accredited Business.

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