Business Profile
Banking Services
CitiHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Banking Services.
Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,380 total complaints in the last 3 years.
- 2,367 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a credit card with this company. My account is no longer active, and I am paying the balance off; however, I don't have access to my account online to see statements of my payment activity, and Citibank will not reset this nor send me my paper statements because I don't have the 16 digit credit card number. I have called Citibank to reset this, and, even though I can validate my identity through the correct security questions and my SSN, and I have the last 4 digits of my credit card number, they say they cannot reset my password, nor have they agreed to send paper statements. I have the right to see my statements, to see how much I have paid, what the balance is and what the interest amount is that has been charged in the last month. I've been asking for this for months now, and am still told that without the 16 digit card number, they can't help me. This makes no sense; I've told them there is a protocol they would have to follow for a lost or stolen card. I am still making my payments, per our agreement, and I expect that they provide me the documents showing this activity.Business Response
Date: 11/16/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer Answer
Date: 12/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for your assistance.
Citibank has responded to me by restoring my access to my online account so I can make payments online and see my account. This is what I needed.
Sincerely,
****** *******Initial Complaint
Date:11/15/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 6th I received a latter stating that my bank account was on hold and all of my accounts have been frozen due to potential fraud and to call citi bank and verify my information. upon calling i was told that i would be receiving another letter with a updated reference letter within a week until then i would have no access to my account. I have now waited until today 11/14/2023 and still haven't gotten letter with a reference number a letter i have called to inform them and ask for a updated letter to be sent out and nobody will help they only hang ** in my face, at this point i just want my funds to be released and my account to be closedBusiness Response
Date: 11/15/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 daysInitial Complaint
Date:11/15/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never had a contract with this debt collector for any debt.?Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete these accounts.Also the account: BEST BUY/CBNA- Acct # : *************** IS NOT LATE AND HAS NEVER BEEN LATE. PLEASE CORRECT AND UPDATE ANY LATE OR MISSED PAYMENTS ASSOCIATED WITH THIS ACCOUNT IMMEDIATELY. By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report. Please remove any information that the creditor cannot verify. I understand that under 15 U.S.C. Sec. 1681i(a), you must complete this reinvestigation within 30 days of receipt of this letter.Thank you for your time and help in this matter.Business Response
Date: 11/15/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer Answer
Date: 12/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I need for this company BEST BUY/CITI BANK to STOP REPORTING LATE PAYMENTS TO THE CREDIT REPORTING AGENCIES. I HAVE NEVER BEEN LATE AND THIS IS DIRECTLY EFFECTING MY PERSONAL CREDIT!! STOP REPORTING LATE PAYMENTS NOW. STOP REPORTING LATE PAYMENTS IMMEDIATELY!!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 12/01/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 daysInitial Complaint
Date:11/13/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** ******** Order ************ Date points were shared:11/12/2023 Transfer of ***** points to the Citi Rewards+ card from my double cash card. Resulting in a netloss of **** points due to the lowered redemption rate. This is unacceptableBusiness Response
Date: 11/14/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer Answer
Date: 12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************
Initial Complaint
Date:11/13/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I disputed a charge for an item that was cancelled by tide hill for a pillow that was never shipped to me and Citibank said I cancelled the order and could not dispute it. Truly makes no sense as my Citibank charge was charged for the order the manufacturer cancelled because the demand was to much for them to handleBusiness Response
Date: 11/14/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
Date:11/13/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express profound distress caused by the sharing of my nonpublic information with the three bureaus, resulting in inaccuracies on my credit report. This breach of privacy, in violation of 15 USC **** Section 602, has inflicted substantial financial and emotional turmoil.Per 15 USC **** Section 604 A Section 2, consumer reporting agencies are prohibited from furnishing accounts without my written consent. The inaccuracies have led to unjust repercussions, contrary to 15 USC ************************************************************* an open-end consumer credit plan.The gravity of these errors has had a significant impact on my financial well-being and emotional stability. Its imperative that this matter is rectified promptly, and corrective actions are taken to align with federal regulations.Account Number: ****************Business Response
Date: 11/13/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
Date:11/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account scammed I contacted citibank on more then one occasion to discuss all the agent assures me nothing to happen to my account . But a day later the account was blocked, without notice and when contacted they me what happened and no checks will be able to be deposited in the account since its close. And come to find out when my ss check came in they took the check in the account and took from it money that is owed without saying anything which is wrong. Then it was so hard to get the rest of the money from the bankBusiness Response
Date: 11/10/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
Date:11/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Closed my account without notice and refuse to accept a dispute with a car rental company. Now, I have a balance thats isnt mine. My last 4 of my social is ****.Business Response
Date: 11/10/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer Answer
Date: 11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:They havent responded to me.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 01/15/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 daysInitial Complaint
Date:11/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this with hope that Citi makes things right. On 9/16/23, I made a huge payment of $19.927.02 to bring my account to a $0 balance on my ****** Credit card. My intent was to start from scratch and no longer pay the high interest rates i was paying on minimum payments i was making. I am a long time customer and ********************** has been great but i needed to stop the bleeding of money I was causing on myself. My next statement came and I now had a charge of $315.57 for interest that I was not expecting since my entire previous balance was paid. I immediately called and was informed by a gentleman that the charge would be adjusted and in 2-3 days would be reflective on my account. That didn't happen and was not given any detail other that the adjustment was done.I called in again on 10/5/23 to question why adjustment had not taken place and spoke with ******* and once again was told that adjustment was issued and would be reflected on my account in 2-3 business days. i specifically asked her why adjustment was not done and the employee did not provide any reason other than it would be requested and issued in 2-3 days.I waited again until 10/25/23 and called in again since $315.57 adjustment had not posted to my account. On 10/25/23, i asked female employee why adjustment had not been posted as promised. Employee stated they didn't know and will resubmit. Once again was told in 2-3 days the adjustment will post to my account.I sit here now on 11/9/23 and no adjustment, that was promised by 3 employees, has posted to account. As a loyal custmomer, I am asking Citi to fix this situation and provide adjustment that 3 employees have promised.Business Response
Date: 11/10/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
Date:11/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep concern and frustration regarding the sharing of my nonpublic information with credit bureaus, leading to the dissemination of inaccurate details on my credit report. This situation has caused both financial strain and emotional distress, prompting me to bring to your attention the violation of my rights under 15 USC **** Section 602.According to 15 USC **** Section 604 A Section 2, a consumer reporting agency is prohibited from furnishing any account information without my explicit written instructions. I have not provided such consent, and I demand an immediate investigation into how my information was shared without proper authorization.Furthermore, under 15 USC **** B, a creditor, such as CITICARDS CBNA, is prohibited from treating any payment on a credit card account as late for any purpose. I insist on a thorough review of my account (number: ************) to rectify any inaccuracies promptly.The impact of these actions on my financial stability and peace of mind cannot be overstated. I urge you to correct the inaccuracies on my credit report, cease the unauthorized sharing of my information, and provide a detailed response outlining the steps taken to address this matter.I trust that CITICARDS CBNA will act promptly to rectify these violations and ensure that my rights are respected. Failure to do so may compel me to explore legal avenues to protect my interests.Business Response
Date: 11/10/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
Citi is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.