Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Citi has 1109 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Citi

  388 Greenwich St New York, NY 10013-2362

• 

  Citi

  1000 Technology Drive Mail Station #20-1-372 O'Fallon, MO 63368-2240

• 

  Citi

  Citicapital - Commercial Business Group 3950 Regent Blvd., Mail Stop S2A215 Irving, TX 75063-2244

• 

  Citi

  Citibank Executive Response Unit - private label accounts P.O. Box 8189, 541 Sid Martin Road Gray, TN 37615

• 

  Citibank

  398 S. Decatur Blvd. Las Vegas, NV 89107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** Bank online on August 5th. I was approved for it so I set up my direct deposit from my employer to the account. Little to my knowledge they didnt tell me they rejected my account the next day which would be August 6th. They sent me a letter in the mail a week later stating that they closed my account due to fraud. I understand but at least deny my application or send a email before I set up my direct deposit thinking everything is going smoothly. I called multiple times they said wait til 7-10 days and Ill receive a letter in the mail with a reference number for me to move further with the process over the phone. Its been well over 7-10 business days. I feel like Ive been getting the run around about my money I had over a $1k deposited into that account. I just want my money back send me a check or send it back to my employer. Theyre holding my money when I dont have an account with them. I have bills to pay just like everyone else. **************** isnt help at all I got my cards a few weeks ago and cant use it because they froze everything. I still havent gotten a letter with a reference number and Im tired of waiting I tried to be patient and professional about it. I need a check or something with my money. This is my last call asking for help I would appreciate if we got this resolve thank you.

  Business Response

  Date: 08/28/2024

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.   

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citi Bank credit card had online service issues on July 20, 2024. I could not access my account by app or online browser to make a payment. I made my payment immediately when online access allowed, on July 21, 2024, and I made the payment for the full balance owed to avoid interest charges ($4046.73). On July 22, 2024, Citi assessed a late fee of $30 and an interest charge of $111.25. When I viewed the statement, I called the company and explained that I attempted to pay my bill on July 20, but their system issues wouldn't let me log in, so I paid as soon as I was able to log in. The woman I spoke with acknowledged the issue and told me they would reimburse both the fee and the interest. I just logged on to ensure the reimbursements had been made, and not only did they not reimburse what they said they would, they assessed and additional interest charge of $100.73 on August 22. I pay my balance in full every month, and interest should not be assessed. I paid the full balance on Aug. 17, which was due by Aug. 20. I paid the full balance prior to the due date. Not only did they not credit what they said they would due to their system issues, but they charged additional interest that is not accurate. I request that all interest and fees that have ever been assessed on the account to be credited immediately. This is the card I use for all my purchases, and I use it a lot. If this is not rectified, I will cease all use and take my business elsewhere. Please also review the call and ensure the employee receives coaching for not completing the reimbursements she said she would.

  Business Response

  Date: 08/27/2024

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 
  
  

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: they did not find the call in which I was told the fee and interest would be waived; either it wasn't recorded or they're intentionally withholding their research in order to avoid refunding. 

  I refuse to do business with companies that partake in shady business practices. I spend thousands of dollars on the card every month and pay it every month in full. There was an issue with their system, an employee told me they would credit the account, and the ********************** is handling the situation in an unfair manner. I'll take my business elsewhere, and I'll be sure to pass along to all friends and family the ***** concerns I've experienced with the company. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

  Business Response

  Date: 10/03/2024

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to Citi Bank credit services to whom I have my bestbuy credit card with on August 8, 2024 to make a payment by phone due to my bill being due on August ******. I had a minimum bill due of $49.00 at the time. However I made a payment with a live representative over the phone in the amount of $100.00 in which the payment was posted and was debited/ withdrawn from my personal without any issues. But for some reason or another since the August 9, 2024 citibank /bestbuy credit has called me harassing me via phone , put late fees on my account and frozen my credit purchases on my card due to what they are allegedly saying my payment was never made. I have called to speak with many people in different departments about this issue and I was told that this was in error and they did get my payment due to me making payment with a live rep. ** with the bank having this internal information in their systems that they got my payment ,why is the bank victimizing me and subjecting me to unfair business practices without any reason . Why did they post to my account for me to be restricted ?????? Bestbuy citibank credit services have been mistreating and wrongly documenting my account all this year with wrongly documenting information on my account and I don't want this to start hitting my credit report especially when I have a 100% good payment history with them . That's why I'm having a hard time trying to understand why I'm being subjected to this mistreatment. Please help me with this faulty inappropriate, unnecessary business interaction. This is causing undue stress and a hardship.

  Business Response

  Date: 08/27/2024

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried adding my Citi credit card to apple wallet. I selected receive a code by text. Never received it so I asked for an other code still didnt receive it. The other option was to call Citi. Asked for sccount number or something like that. I have paperless billing. So it does give information. After I pay Citi I get emails. In the emails everything is jumbled together. So if the information is there. I cannot see it.

  Business Response

  Date: 08/27/2024

  Please accept this notice that we are investigating the customer's concerns.  We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  The business sent me a letter last week to help set up in my Apple Pay. I had the letter but threw it away by accident. I still called them they were able to help me resolve my issue, and set the payment up in Apple Pay.
  Sincerely,
  
  *************************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I opened the checking account with ******************** in April because I saw that there was a bonus offer for it. It was said that I just needed to start opening account following their link which I did.However, they didn't deposit it till at the end of the July 29, 2024. They deposited when I called them to ask for it. As a result, they took it back on July 30th, 2024. And the Citibank asked me the proof the ads and the code that they supposed to give me after following the steps related offer which was last seen on July 3th, 2024 in their website. It was the due date of the bonus offer. But there was no code and I never seen it from their website while opening my checking account through their website. I faxed them their offer picture and explained their problem. I also asked to return my bonus offer. But, the Citibank failed to do so. I paid back the amount of $250 on August 19, 2024. I closed my checking and cancelled my Citi custom cash master card because of their bad banking practices and treatment their customers like a scam offers. My debit card number is ****************.I want BBB to help me to get my right bonus offer back and stop the their bad banking practices to the other citizens just like me. I read a lot of complaints about them in BBB website when I faced the problem with Citibank. I feel that I am not alone. I am hoping that it will save other people to fall into their bad business practices. I think that we need to take action right now as a responsible good citizen. Regards,*********************

  Business Response

  Date: 08/26/2024

  Please accept this notice that we are investigating the customer's concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a Citi credit card on August 15, 2024, and received it eight days later on August 23, 2024. I followed the instructions on the card to activate it online, but I was then asked to call the number ************ for an unknown reason. When I called, I was asked to provide my phone number to receive a verification code to confirm my identity. After doing so, the representative informed me that my number was "not reachable," which is clearly an issue with their system, as my phone was functioning perfectly. I then spoke with a supervisor named ******, who informed me that there was nothing they could do except send me a code by mail, which would take another 7-10 days to arrive. I need to use this card immediately, and I am extremely disappointed with this service. I request that someone from Citi contact me as soon as possible to activate my card.

  Business Response

  Date: 08/26/2024

  Please accept this notice that we are investigating the customers concerns.  We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Citibank concerning the closure of my Citibank ***************** credit card account, which I have held in good standing since 1996.I was informed that my credit card account was closed due to an issue with payments made by my authorized user, my son. Unfortunately, his bank reported these payments as fraudulent, causing Citibank to take abrupt action without prior notice to me. I would like to emphasize that throughout the 25 years of holding this account, I have consistently made timely payments and maintained my account responsibly, with no history of late payments or any form of delinquency.Despite the misunderstanding, I remain obligated to make payments on the account balance, which I am continuing to do. My primary concern is that Citibank acted prematurely and closed my account without allowing me the opportunity to address or rectify the situation, which I believe does not reflect my long-standing loyalty and good credit behavior.I kindly request the intervention of the Better Business Bureau to facilitate the reopening of my account, considering my satisfactory credit history and the unfortunate nature of the misunderstanding with the payments. Restoring my account would not only correct this undue closure but also reaffirm Citibanks commitment to its long-standing customers.Thank you for your assistance in this matter. I look forward to your prompt response.

  Business Response

  Date: 08/26/2024

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. 

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had put in a dispute on a particular charges that should not have been charged and have called in numerous times to have this resolved, instead I was billed interest and late fees for the last number of months. I have had the phones slammed on me. this is no way to treat customers. Half the people cant even speak english. subsequently they have shut my account and now i have no access to my credit card. I would like this all rectified asap

  Business Response

  Date: 08/26/2024

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, citibank has reached out to me and claimed they will have everything taken care of. If they follow through in what they said they would and then this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a dining table through ***** Decor and it was delivered January, 2024 with a cosmetic defect - we refused delivery and requested a refund through the merchant. After multiple attempts of them promising a refund in March-May, 2024, they ignored our calls and emails. We reached out to Citi June, ************************************************************** our favor. After 2 months of Citis investigation they denied and closed our dispute simply because ***** Decor was unresponsive. Well of course they were unresponsive Citi would not assist any further and said nothing else they could do because the merchant was unresponsive. There is absolutely no protection for the customers if all they will do is to reach out and close cases due to no responses. Arent there rules and laws put in place by the **** against stuff like this? Either way, Citi clearly doesnt value their clients enough to put in the extra effort. This was a cut and dry case - Citi did not put fourth enough effort to make sure their clients are made whole after a fraudulent case, they simply gave up and said youre on your own. Their manager even hung up on us when we tried to ask for other options. There was not an option to appeal or escalate the dispute. We are so disappointed on how we are treated and how our case was handled. We later realized the dispute closing letter didnt even correctly list the merchants phone number. Just careless. Careless company with careless individuals that dont care about your hardships or troubles. I will not continue my long standing relationship with them after this.

  Business Response

  Date: 08/23/2024

  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days
  
  

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citi credit cards refuses to send me statements in order fir me to pay my bill.

  Business Response

  Date: 08/22/2024

  Please accept this notice that we are investigating the customers concerns. 
  We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.