Complaints

This profile includes complaints for CIT Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CIT Group, Inc. has 45 locations, listed below.

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  CIT Group, Inc.

  11 West 42nd Street New York, NY 10036-8002

• 

  CIT Group, Inc.

  2107 Chamber Center Drive Ft Mitchell, KY 41017

• 

  CIT Group, Inc.

  700-207 Queens Quay West Toronto, ON M5J 1A7

• 

  CIT Group, Inc.

  30 S Wacker Dr 30th Fl Chicago, IL 60606-7459

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  CIT Group

  650 Cit Dr Livingston, NJ 07039-5705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a checking account with CIT the end of July 2022. I have a balance of $6,000.00.I tried to wire transfer $5500 on July 29, 2022.. My receipt said it was processed. Later in the day, I checked my account and couldn't get access. I was told my account is under review. I have called numerous times and nobody is telling me anything. I was just given a phone number to fraud prevention department on September 6th 2022. I can only leave messages. No body has sent letters (like they said they did) and no calls. Please have them refund the money I deposited.

  Business Response

  Date: 09/21/2022

  Customers complaint was regarding an account restriction which prevented her from withdrawing funds. Customer requested to have her account closed and funds returned to her. On 09/14/2022, FP closed the account and funds were mailed to customer. On 09/19/2022, customer telephoned the *********** and was informed that the account was closed and a check was mailed.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:

  I did not hear one word from CIT Bank. They never called me, or emailed me, but I did receive my deposit back in the form of a check. 

  I'm happy to have gotten my money, but they are sad bank that they didn't talk to me at all. I had to complain to BBB

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a new account with CIT Bank with an initial deposit of $5000 as a transfer from my checking account at another bank on 8/1/22. I was told by customer service that the funds were deposited. I cannot access the account or my funds. I am an online banking customer and do not have in-person, telephone, or online access. As of 8/7/22 I continue to be informed by customer service that my account is inaccessible due to an error. I was told the issue was reported to the online banking department and they are investigating the error. I was not given any further contact information or an estimated date by which the error would be resolved. **************** told me I could not have the funds returned at this time. I transferred $5000 to a CIT Bank personal bank account. The $5000 was received by CIT Bank. I cannot access the $5000 or have it returned to me at this time due to a failure of CIT Bank.

  Business Response

  Date: 09/08/2022

  ***** to the complaint being forwarded to the ************ they tried to reach the customer by phone but the customer did not answer. Later on 09/07/22, the *********** spoke with the customer and provided a resolution during that call. Specifically, the customer was guided to re-enroll in online banking and successfully logged into online banking.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After opening an account with this bank (CIT Bank), I continued to have problems accessing my information using the website so I downloaded the app and was still not allowed access to my account as the system continues to tell me my access code is incorrect. This is the code that the bank sends via text and email. And now has locked and blocked my account! Frustrated, I called the customer service line and was advised by the recorder that my wait time would be 107 minutes!!! While waiting I emailed customer service and requested to close the account and send my $5,000 back to the account it was drafted from. During all of this I am still on hold for One hour and forty five minutes! I have spent several hours and several attempts trying to resolved the password issues.. This is not the place that I trust to handle my finances! I need all of my funds reverted back to my initial bank IMMEDIATELY. Especially in this economy finances are not up for debate or play and I need my money!! It is wrong to not have access to your account and be told your funds are on hold and you have no access to the funds.

  Business Response

  Date: 09/13/2022

  CIT contacted the customer, who was able to successfully login to her account.