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Business Profile

Bank

HSBC Bank USA, N.A.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for HSBC Bank USA, N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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HSBC Bank USA, N.A. has 2 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 6 Customer Reviews

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    Review Details

    • Richard D

      Date: 06/16/2025

      I am sickened every time I receive an email from this horrible bank. My elderly parents opened an account in ********* in 2010 many years ago then moved back to *****************. When they got back to *********, my mom continually tried to retrieve her money...it wasn't a lot... maybe $5000. This horrible institution made excuses and made it impossible for her to even open her account back up! I tried to get on the phone and help my mom, but they made it impossible. I warn you all to stay away from this bank!

    • Kay W

      Date: 09/19/2024

      This bank is holdingmy money. I made a wire transfer for my child's tuition. And now they won't release the funds. They won't tell me why or when.. My child will be dropped from college soon. The **** just tell me the same thing. I am just to wait, this can take up to ***************************************************************** like a criminal. Not cool.

    • Ray W

      Date: 01/15/2024

      I made the mistake of depositing my wife's paycheck into my HSBC account. Just after Christmas, my account was suspended. Now it's the 15th of Jan. *** didn't they just say no?We have a family of 5, and haven't seen the first nor second paycheck due to this. (Changing direct deposit takes some time.)To free my account, I have to provide a physical address verification that I can't get living in an RV with no permanent address.And that's after months of talking with the security team because they keep blocking my card when I'm buying gas.I'm lucky to have not had banking problem with other banks in the past, but it ran out on this one.In their defense, they had legal trouble in the past that they might be overcompensating for, but don't leave a family to starve because of it!

    • steven p

      Date: 01/02/2024

      ive been a customer for thirty years when it was ********************** bank and have lot of money deposited--they are terrible in everyway-no service when needed. The fraud section is arbitrary and opaque A real dissapointment in every way-no customer service for a log term customer

    • Michael H

      Date: 02/23/2023

      Worst experience I've ever had with a bank. I will be moving all my accounts to another bank.Their customer service is horrible and has clearly been outsourced. Not only is the call quality horrible, so you can barely hear every other word that's being said but every person you talk to has no intention of doing even the bare minimum to help. They will literally lie to you to get you to get off the phone because when you find out and call back, it will be someone else's problem. If you ask to talk to manager/supervisor they will say refuse and say they're in a "meeting" every time, but that they will call you back. Spoiler alert: they don't call back.

    • Shantalee L.

      Date: 10/07/2022

      If I had the option to give a 0 Star I would. I have made a wire transfer from my bank to HSBC intermediary bank that was supposed to be sent to ***** from the 2nd of September. A few days after the recipient reached out that they werent able to retrieve the funds. On the 7th of September my bank sent in a request for the money to be sent back to my account since they did not release to the bank in *****. The only response I got back was that the money is still in the US intermediary Bank and they also receive the request to return the money. I called and a representative told me she cant give me no information I have to go back to my bank. Its been over a month now and Im yet to receive the money back or get a response from HSBC. This is unacceptable. Note the money that was sent was for service done for me. My stuff is been held ** in ***** because of this. When you call there is nobody to give you any information. I need to know who do I talk to directly.

      HSBC Bank USA, N.A.

      Date: 10/11/2022

      This issue must be investigated with the originating bank.

    HSBC Bank USA, N.A. is NOT a BBB Accredited Business.

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