Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Assembly Services

Go Configure

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assembly Services.

Complaints

This profile includes complaints for Go Configure's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Go Configure has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid them for installing a swing set from Backyard Discovery back back in February. Two and half months later, we're still waiting for the installation to be scheduled. All I ever get from them is "we are working on it - the scheduler says he is going to call you". However this never happens. Date of purchase: 2/14/2023

      Business Response

      Date: 04/28/2023

      Good Morning,

      We have contacted and scheduled this customer for 5/13/23, customer confirmed. Thank you.

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Go Configure was hired to handle the assembly of my treadmill. They have not showed up and have not provided responses to my numerous inquiries.

      Customer Answer

      Date: 04/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:03/29/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paid for carport / gazebo assembly. promised it would be done within *********************************************** my driveway. I cannot get their alleged "professional" assemblers (***************) to commit to any date to assemble it. This after I paid their fee. All I ever get from them is "we are working on it - the scheduler says he is going to call you". However this never happens.

      Business Response

      Date: 04/05/2023

      Good Afternoon,

       

      This customers service was completed on 4/1/23. Thank you.

      Customer Answer

      Date: 04/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a playset through ******* on March 10 for $1,600.00. Of that amount, $600 was for assembly of the playset through Go Configure. On March 20 I canceled the order. I've received a refund from ******* but Go Configure has yet to issue a refund. I've tried calling and I've sent several emails but still no response.

      Business Response

      Date: 03/28/2023

      Good Afternoon,

       

      We have been in contact with the customer about the refund process. We have processed a $619 refund by check and should arrive within 3-4 weeks. Thank you.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/15/2022 ******************* (my husband) and I purchased an IHA - *** TREADMILL *** TREADMILL from Schwinn: order SO-********. We also paid for assembly. We are now 6 weeks since purchase, and we are still waiting for our machine-which doesn't work-to be fixed. The company they use for assembly etc Go Configure does not call us back or schedule with us. Every call we make to them they repeat the same message: someone will back to us. They don't. This was needed for pre-surgery care. Neither Nautilus/Schwinn are doing anything to fix the problem, or Go Configure. We have attempted contacting them through emails and phone calls over a dozen times. No one is doing anything! We have a $1500 unusable product in our entranceway.

      Business Response

      Date: 02/01/2023

      Good Morning,

       

      This customers service was completed on 1/31/23, thank you.

      Customer Answer

      Date: 02/06/2023

      No, it is still unresolved. They sent the wrong part, and then sent a motor which the company claims they cannot install. They said we should have been sent a new machine.

      Business Response

      Date: 02/22/2023

      Good Morning,

       

      We had a technician go out to the customers home on 2/16/23 and diagnose the need for additional parts. We are working with the customer and manufacturer around parts that are needed. We will continue to contact the customer through completion. Thank you.

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the treadmill on 12/4/23 and assembled on 12/10/23. The treadmill didn't work. Nautilus had warranty to fix the treadmill by delivered the part and send technician from Go Configure to assemble the parts. I contacted Go Configure many times to schedule an appointment but the agents could not get response from the technician to give the appointment. Go configure agents always said they tried to contact the technician but no update. I talked with the district coordinator at ******* to work on this issue but still did not solved the issue. I still have not had the answer which day Go configure will come to assemble the parts. I contacted Go Configure almost everyday for more than 2 weeks but still no progress. All agents including the district coordinator who answered the phone always said they contact the technician, texted them, left the message but no response. I asked for the district manager to discuss the issue but ****, the coordinator didn't give the contact info to me. Please help me solve this problem since it has been ongoing for a month since I bought the treadmill and could not use it.

      Business Response

      Date: 01/24/2023

      Good Morning,

       

      We reached out to this customer on 1/13/23 and confirmed an appointment of 1/31/23 with the customer. 

    Go Configure is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.