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Business Profile

Art Consultants

Artsy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2022 my wife and I purchased two ***************** works for a total of $3,000. The first work arrived with a large scratch down the middle of the frame. The second piece was never shipped to us in the time frame given. We then had to reach out to ********* and the seller (*** ********* with no response on *********s own communication system. Once we heard from ********* on email (as they will not make phone calls) we received our piece out of the time frame. Which came without a Certificate of Authenticity. We then had to reach out again and eventually received the incorrect COA. We were then promised the correct COA from the Artist own gallery. We never received the correct COA. We have asked for refunds multiple times now and havent been provided with the steps to do so. I dont like being a victim but spending the amount of money we did on such a small piece and being fed **** to shut us up is not a good plan. I am incredibly disappointed and will never use ********* again. We have purchased from other galleries and will continue in this manner moving forward.

    Customer Answer

    Date: 11/29/2022

    Better Business Bureau:


    We have finally received the correct COA after sharing with the business that we filed a complaint with the BBB. We remain disappointed with ********* and ************. We received what we paid for after months of attempting to get in contact with the business and never had an opportunity to speak via phone call with any representatives. This is not as the terms laid out were specified, and after we requested a refund, we never saw any communication or effort by the business.


    Sincerely,

    ****** *



     


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