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Business Profile

Airlines

KLM Royal Dutch Airlines

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for KLM Royal Dutch Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

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KLM Royal Dutch Airlines has 11 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 5 Customer Reviews

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    Review Details

    • Tobias W

      Date: 12/18/2024

      They simply don't respond when they might have to pay - lost baggage (in early August);' since then I have emailed 8 times, called 5 times - in the calls they say "I'll escalate, you'll hear back", to emails they don't respond (and not a single call back from that escalation).

    • Felicia M

      Date: 10/05/2024

      *** did not take my complaint seriously. Continuously ignored and dismissed the claim and failed to take responsibility for the harm against me by their flight attendant.

    • Natasa P

      Date: 11/30/2023

      On August 11 my son's flight from ******** to ********* was cancelled. The cancelation happened an hour before the departure. Because of this he missed his connecting flight from ********* to *********. The company rebooked him on the new flight with two connections. One in ********* and the other in *********. He arrived in ********* 24 hours late. His suitcase arrived 5 days later. The suitcase was open without a notice in it and some stuff was missing. Everything happened more than three months ago. They closed the case because of insufficient information.He had to stay in ******** additional 18 hours, he arrived in ********* 24 hours late and he didn't get his stuff for 5 days. Can you imagine how frustrating this is? He spent mony on food, transportation and new clothes and he missed an important event that he had on August 12 in ************ compensation, no refund and no apology from KLM.

    • Leonora P

      Date: 07/08/2023

      I booked a flight that I have recently found is through Delta but operated by KLM. Unfortunately, KLM has changed one leg of our flight to include a 24 hour delay. When we called them initially to ask if there would be any accommodation they said Nope. You have to contact your agent to book a change if you are not happy about having a layover of 24 hours.Anyway, after playing cat and mouse, with all parties involved we finally heard from Delta that because it is a change that has been implemented a month prior to travel, it is considered a schedule change and not an irregularity. Furthermore, they said that if we are not happy about it, we can cancel our ticket and get a refund or try to see if we can get an alternative flight. Guess what? No alternative flight available. We have had these tickets booked for months and we cannot risk not being able to make it home on time. I know that there is nothing that can be done but I think just as easily as they can decide to make changes that are costly to their patrons without any recourse, I can decide to forewarn others about their practices. Well there it is! Unplanned 24 hour layover, hotel booking, and food costs to now consider as part of our travel.

    • balaji t

      Date: 09/30/2022

      I have booked a ticket with KLM. The ticket was all confirmed and ready to go. One and half month later, they suspended my ticket and I have tried reaching out to them over the phone and email. No response. I want to reschedule the ticket and there is not way to reach out to them. Their online portal wont allow me to reschedule the ticket. In a heavily regulated country such as USA, I Still cant find answers to such bizarre scenarios. What to do with this airline? How to either get my money back or reschedule my ticket?

    KLM Royal Dutch Airlines is NOT a BBB Accredited Business.

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