ComplaintsforFinnair

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Finnair broke my luggage case during transfer for which I payed. I filed a damage report to them and even received a reference number from them but never received any updates and my report no longer exists in their system. The problem has never been resolved and I have not received a refund for the luggage transfer. The reference number I received was ***********

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I made reservations months ago and pre-paid, but when I got to the airport, they charged me for services I already paid for (baggage, pet in hold), and berated me for hours for my booking being difficult for them even though they were the ones who tailored it to fit my needs. I chose this airline because they have a good track record with pets going in the cargo hold, but they double charged me for mine. When I tried to get in contact with customer service, they gave me the runaround and refused to help me at all. This is the worst airline I've ever flown with and people need to be warned that it's basically getting away with criminal activity and you can't do anything about it. If they decide to charge you an extra few hundred or thousand dollars at check-in, that's what they're going to do. Do not fly with them, you may not be able to get home! They also do not assist disabled people, as I am autistic (and my cargo animal is my **** and after I explained that I needed more help, they told me they couldn't offer any assistance. They are the worst airline I've ever dealt with.

  Customer response

  08/10/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Finnair regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I booked my Finnair itinerary back in November of 2022 for flight departing from *** to ******, ****** on June 9 and arriving to ****** on June 10 with a 1.5 hour layover in ******** for my family of 3 people. After the flight was booked I have also made other reservations for the car rental and hotel in accordance with my airfare.On May 15, I was informed by the airline that my flight from ******** to ****** has been changed to depart a day later, on June 11 at 6am, which means that now my hotel and car reservations need to be changed and penalties apply since it is last minute.I tried to reason with the airline, being flexible to change the dates for the outbound flights, or flying one of their alliance partners instead, but they wouldn't accommodate at all. I even asked if I could fly on the June 11th, but at a later time than 6am, which means that I wouldn't be able to even sleep during the layover, to which I was told that I can do that, but then they won't reimburse me for the forced stay in ********.My flight record locator for this booking is ******

• Initial Complaint

  12/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was just transiting through, and I couldnt find option of transit while I tried to check in for my flight via FINNAIR App. I contacted the customer care, I finally managed to chat with one after so many tries, they said its ok to transit and that I should say purpose of trip as leisure that if app doesnt show that option, I should check in using web browser. And I finally managed to check in for the flight and got my digital boarding pass, but the ****** airport required me to have physical boarding pass. So I had to wait for the counter to open for FINNAIR for hours. When it finally opened I went to get my boarding pass, but they didnt. They said I cant transit through 2 European Countries and that there is nothing they can do to help me and that I must have a ************** as my flight from ****** is from another airline they cant help me. But when I had contacted their customer care they said it was ok to transit. Nowhere online or during the booking process was any notice given about needing a **** to transit, additionally all resources said a **** is not needed to transit. They refused to let me fly and refused to refund me.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In December of 2021 I booked flights to ******* and ****** from ***********. Sadly, COVID restrictions at the time had caused going to ****** to be problematic for ** travelers; we would have had to quarantine for the trip and not travel the country, even with vaccination and boosters and negative tests. ******* was fine, but ****** was not. The trip would have been wasted. That said, I emailed and tried repeatedly and in multiple formats to get my flights edited well within the 24 hours that is required Finnair. I found that:1.Finnair would not answer their chat bar, so I could not have cancelled or changed on time since no one responded.2.Finnair did not respond to web messages, so I could not have cancelled or changed on time since no one responded.3.The Finnair CEO confessed via mass email that the company had been non responsive, so I could not have cancelled or changed on time since no one responded.4.I went to the airport to try to get the Finnair airport service desk to help no one was there, so I could not have cancelled or changed on time since no one responded.5.Finnairs change policy states in case you would like to cancel your booking, a refund will be according to the original ticket rules. This was obsolete since no one called, emailed, or messaged back. I tried to change the flight, and inevitably had to book a second flight due to a lack of response from Finnair. I then communicated this over and over again for 10 months, providing all the written evidence of the above efforts and reaching out to the Better Business Bureau, Finnairs CEO, my credit card company, Aviation Consumer Protection, and still Finnair would not refund.Great companies take pride in great customer service. I am looking for ********************** to take some pride here and address these aforementioned issues with me, and they have not. Extremely disappointed and would not recommend.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I booked a one way ticket with AmEx travel (Trip ID: ********** on 10/11/21 from *** to *** on FinnAir for myself, my husband and two kids. The flight was subsequently cancelled due to Covid. I was told that I will have credit for future travel. However, I cannot use this credit because FinnAir no longer flies in or out of ******. Based on the fact that the airline cannot deliver the service I requested AmEx Travel and FinnAir pthat the refund is processed.FinnAir either doesn't respond, or refuses to refund OR (this is a good one)**** refunded $47 per ticket to each member of my family. Why $47? Why not $48? Why not the entire amount?Basically, FinnAir is holding my money hostage without an ability to provide me with the flight because they do not fly to ******. They will not speak to me because the ticket was booked through AmEx travel and refer me back to the travel agent. **** says they can't give me back the funds they don't have, so FinnAir must process a full refund.I respectfully request a full refund for a service that cannot be provided.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On October 6th, 2021, I purchased an online airline ticket to travel to ****** through Travelocity for travel on December 19th through 28th of last year. My itinerary reads: Passenger: *******/Marquette Travelocity Itinerary Number: ************** American Airlines Confirmation Code: ****** Finnair Confirmation Code: ****** *************** Confirmation Code: ******. I canceled the flight on December 16th 2021, due to family members contracting COVID-19 shortly before Christmas. As a corporate professional, I did not want to irresponsibly bring the virus back to my clients and co-workers here in the states. I was told that my ticket was not refundable but that, instead, I could use the money paid for the ticket - $859.17 for travel credit to book another flight to ****** within a calendar year, which would be October 6, 2022. I attempted, unsuccessfully, to rebook my flight to visit family in ******* in July of this year for the anniversary of a family loss and was given the runaround from both Finnair and Travelocity. After following up earlier this year, they were able to get the refund process started after which I received confirmation processing from Finnair on 8/29/22. The email expressed that the refund would be disbursed in 2-5 days (refund for reservation ****** with case number ********), but it has not been disbursed after over 46 days of receiving the email. I have tried several times to reach out to Finnair to address this but have been faced with long phone wait times and no resolution.

  Customer response

  11/01/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Finnair regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

• Initial Complaint

  10/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased 2 airline tickets to fly from ***********, ** to *******, ******** to depart on 6.14.22. A week before departure I noticed that our tickets had my wife's name twice. I immediately reached out to customer service and paid 25 to correct the issue. My ticket had her 1st name, my middle & last name, my **************** I was assured it was corrected & received an email with updated tickets.We departed SAT w/out issue, arrived in DAL for connection to HEL then ***. We were not allowed to board because the ticket info was not completely updated on Finnair side. We immediately called customer service, they were unable to assist, the flight left on 6.14.22 without us. Customer service said the next available flight was 2 days later, 6.16.22. We were stranded in ****** for 2 days, customer service assured us that our hotel stay would be covered because of the ticket issue & the fact they didn't completely update the tickets after we had paid to prevent this issue. Finnair customer service explained how to submit receipts to get reimbursed. We immediately submitted the 2 nights we stayed in the only available airport hotel along with our food receipts. Case reference# ******** 6.22.22 Finnair responded that American Airlines was at fault, I explained the situation how we paid to correct the ticket issue that was not our fault. They then said they would investigate & assist. Our hotel bill was $848.49 + $45.47 food. We also missed 2 nights paid for our ******* hotel $259.93 8.13.22, I finally received a message from Faith explaining they would only cover 447 total.I said this was unacceptable, we were guaranteed our expenses would be covered especially since the issue was not our ********** paid before to update a mistake made by Finnair with our ticket names.9.28.22 was my last message sent & have yet to get a response, 7 messages sent, no response.I also want to include "The Flight Compensation Regulation" in this claim. I have all messages saved.

  Customer response

  11/04/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Finnair regarding complaint ID ********.
  
  Sincerely,
  
  ****** *** ******
  

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ***** and Finnair cheated us. Because of them, my father is suffering. My Dad - ***************************** who traveled from ****** to ** is a physically challenged and polio-affected person. He is also a heart patient. He traveled with his own wheelchair and till ****, the wheelchair was kept in the aircraft without any issues once we landed in **** the security people took the wheelchair and said they will check in the wheelchair but we did not receive my father's electric wheelchair at the final destination ***. He cannot move or do any of his work without a wheelchair. ***** airline people are not responding they cheated us. We saw the wheelchair last while flying from ****** to ****. After we got on the flight from **** to ********* we did not see or receive my Dads wheelchair in ********* or JFK. The wheelchair was kept in the aircraft while we traveled from ****** to ****. But from ****, we dont have any updates about the wheelchair. When we asked the air hostess and the officers over there they said the wheelchair chair was kept in the aircraft but they cheated us. We came to know that they cheated after we reached *** and realized by not receiving our wheelchair.Not only that we also missed our ********* to *** flight because of a delay in the ***** flight to ********* and we were in the ********* terminal with no people in the airport the whole day and night. In the night the temperature dropped to 6 degrees my father who is a patient suffered and right now he is not well. I need help to find my Dads wheelchair.We need our wheelchair back or a replacement.Thanks

• Initial Complaint

  09/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had a flight booked through Finnair, that was canceled by Finnair in April of 2021 I had booked through ******** and requested a refund on 04/22/2021 It has been over 16 months, and **** tells me that they are still waiting for Finnair to process the refund, and there is nothing that ***********. I have sent emails to Finnair, filled out their refund request form, and called. But I get no response, or told that there is a delay on refunds and to keep waiting, or told to just talk to Kiwi and that Finnair cannot supply me any info.Finnair Carrier Reservation Number: ****** Flight no: ****** (flight originally scheduled for 29 May 2021)Eticket number ************* and ************* Thank you

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