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Business Profile

Autograph Dealers

Steiner Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Autograph Dealers.

Complaints

This profile includes complaints for Steiner Sports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Steiner Sports has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this item from this business. Steiner Sports Memorabilia. It was not what I ordered, and there is no way of contacting this company to ask about a refund. Over 10 attempts were made, and there are no options for a refund. They have my money, but apparently will not provide a refund. I believe the Business is a scam and others need to know this. I would also like a resolution to this problem.

      Customer Answer

      Date: 01/08/2024

      Better Business Bureau:

      At this time, I have not been contacted by Steiner Sports regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 luka ****** cards *** 10 and they are the exact same. i bought them thursday 11/16/2023 the arrived tuesday 11/21/2023. they both say 1/201 *** ***. i have contacted them in their live chat but i havent heard back. My order id is ******* the product id is ********. 1 card was ****** before taxes

      Customer Answer

      Date: 11/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, I did not know panini does not number their base instant cards, Ive talked to many people and they didnt either.

      Sincerely,

      *****



       

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ***************** autographed baseball with inscription. The ball came with a hologram for authenticity, however the hologram number isnt in their system and is showing as invalid. I contacted Steiner and they cannot add my hologram number and their only solution was to get the ball authenticated from **** I asked for them to pay for the authentication to be done, and have heard nothing.

      Customer Answer

      Date: 09/19/2022

      Better Business Bureau:

      At this time, I have not been contacted by Steiner Sports regarding complaint ID ********.

      Sincerely,

      ***********************

    Steiner Sports is NOT a BBB Accredited Business.

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