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          Jerry Gradl Motors Inc. has 1 locations, listed below.

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            Business ProfileforJerry Gradl Motors Inc.

            Used Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers Used Car Sales and NYS inspections

            Business Details

            BBB File Opened:
            1/1/1962
            Years in Business:
            66
            Business Started:
            1/1/1958
            Business Started Locally:
            1/1/1958
            Business Incorporated:
            1/24/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Gradl, Jerry Motors Inc.
            Business Management
            • Mr. Jerry Gradl, Owner
            Contact Information

            Principal

            • Mr. Jerry Gradl, Owner

            Customer Contact

            • Mr. Jerry Gradl, Owner
            Additional Contact Information

            Fax Numbers

            • (716) 260-2628
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/25/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a vehicle from this location in August 2021. From day 1 there have been issues. It had a ticking noise in the engine and Jerry said it was an easy fix and we can bring in back in a couple weeks for him to fix. After a couple weeks he said not til September the car is safe to drive. By the time he looked at it, it was too late to do any return on it. And since then every month car has been in for repairs. He had us purchase an extended warranty when we bought the car and he swore up and down the car was safe to drive and any issues under then hood he would take care of. Since November we has an ongoing issue with a fan or motor and we brought it in 3 or 4 times that he always had an excuse that we needed to bring it back and that part didn't end up getting fixed until January which then then the brake fluid was leaking. Not to mention a tire pressure light that has been on and off since the start of winter that he says is just a dirty sensor everything is fine. And since February the flashing check engine light that he says is just a misfire it's safe to drive. He couldn't provide a loaner so at one point we had to pick up the car from him because he said it was safe to do limited driving and I had to get our children to doctors appointments and then we returned it. He passed off the issue onto another body shop M&B auto and said he ordered a part for that shop to program. When that didn't work he just had this other shop keep working to see what the issue is. Now that shop is trying to way over charge me and won't return my car because I don't want them to do the work and refuse to pay when I wasn't the on who asked them to work on my car. Jerry will not help get my car back he does not care but he created this problem. This car has messed up my life and I am stranded and unable to provide for my family because of this car issue. This has caused me to go broke trying to find ways to get around to work and get the kids everywhere. This car is a lemon.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hania A

            1 star

            07/20/2023

            Jerry Gradle is a ******** *******. He sold me a car in January. In March I texted him because my needle that tells me how much gas is in my car kept jumping around. He said he was waiting on the fuel pump to come in the mail. Hmmm ok. March 26 I follow up with him he ignores me. I give him the month of April so no excuses can be made about part not being here yet etc. I contact him on may 20th asking if he had any updates for me. He ignored me. I texted him June 9th following up about this issue, the man ignored me. Now my car is to the point where it shuts off at the traffic light once I try to pull off, and it jerks when driving.. all under half a tank of gas. I went to many different places for repair and they suggested to take car back to dealer I bought it from. On Monday, he told “If it needs fuel pump I can do it Thursday as long as it needs one. and you didn't put over 24000 miles”. In response I reminded him that I been asking for this issue to be addressed since March, 4 months ago. So the miles should not even matter anymore. Today is Thursday, I called Jerry to follow up on a promise he made and he told me that he seen I left him a bad ****** review and he refuses to fix my car. He said “I don’t care.. sue me”. Now I’m stuck with a car that keeps shutting off and a dealer who said he would address all the issues on the car and never kept his word.

            Local BBB

            BBB of Upstate New York

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