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Business Profile

Monuments

Sprung Monument Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    That on or about July of this year, REMOVED, my wife, made a deposit of $1500 at your REMOVEDto REMOVED. This deposit was for a headstone to be placed on a relative's gravesite. REMOVEDsubsequently informed me of the process, which entailed obtaining plot owners signature before I can begin. I could not obtain signature, and thus informed REMOVEDof my desire for a full refund. He agreed via email and said that the request was sent to the accounts department. After several weeks of no refund, I contacted REMOVEDagain, via email. After several days of no response, I managed to make contact with REMOVED, who in turn, informed me that I will only receive $1000 back and the remaining $500 is placed on hold for future business. This is unacceptable, and several emails were directly sent to REMOVEDSprung, as REMOVEDclaimed that this was approved by him. I am demanding a refund of the remaining $500, to be deposited back.I submitted a notarized letter to the Sprung Corp. of my intent, and am simply asking for a refund of my funds.

    Customer Answer

    Date: 12/16/2025

    Better Business Bureau:

    At this time, I have not been contacted by Sprung Monument Corp. regarding complaint ID REMOVED.

    I'm looking for next steps on previously submitted complaint (REMOVED); did not receive complete clarification. The company, Sprung Monuments, did not respond to BBB, nor did they respond to my letters or emails. What should be my next step? 
    REMOVED

Sprung Monument Corp. is NOT a BBB Accredited Business.

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