Business ProfileforNew York American Water Company, Inc.

My American Water **** for this past winter (12/11/21 to ****** was almost $573.20 plus tax, my average monthly **** is under $70, and for the winter around $30 per month. Except for 3 nights and 4 days over President's weekend no one was in the house and no one had been in the house except to check the house since mid December, 2021. We were in *******. The watering system, outdoor shower and laundry washing machine all had their water turned off. there were no leaks. The house remained empty until mid- March. They checked and said that it was correct, which is impossible. I cannot get anyone to help me. After my first calls I received a letter (April 26th) and it said that they would rebill the account, but nothing happened. I call, and they say they can do nothing, or a supervisor will call me back. One did, and left a voicemail, I then called her back for over 2 weeks and left voicemails and did not hear back. Today when I called they said too bad.My account is ***************** ************************************************ you