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Business Profile

Orthopedic Surgeon

Orlin & Cohen Orthopedic Associates LLP
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Orlin & Cohen Orthopedic Associates LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orlin & Cohen Orthopedic Associates LLP has 6 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** ***** ************************************** ************ ***************** March 29, 2025 The amount of money spent $6000.00. I paid was $400.00. They did not provide with a convenient ambulatory procedure. My complaint is where i can get my procedures. Orlin and Cohen did not try to resolve. No does not involve advertising.

      Business Response

      Date: 04/01/2025

      Good afternoon,

       

      This has nothing to do with the Practice. This is the patient's insurance requirement. Thank You.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Orlin cohen overcharged me for physical therapy going back to September. I called them today for my refund and was told they would not refund my money unless I cancel my physical therapy. I find it sad that I cant get my money back unless I stop physical therapy which I have for another month. What do I need to do to get my refund. Thank you

      Business Response

      Date: 10/30/2024

      Patient has been contacted. This has been resolved.

       

      Thank You.

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      RE: See Attached Proof 

      Dear Orlin and Cohen:

       I have sent US Postal Mail both regular and certified mail with my insurance documents and proof of payment, etc regarding an alleged bill.


      ***The Facts are:

       1.) As I've discussed there is no copay according to the New York Supreme Court ruling in January 9, 2023 for disabled or senior citizens with GHI you have been provided the letter. I am Disabled. The Letter was issued to me and I have the Original.

      2.) I have 2 Insurances: 


      Medicare (80%)  Of which I pay $238 a month out of my disability check.

      And GHI (20%)

      3.)  I have called my insurance companies and I have attached the latest report.

      There is no balance due for any co-pay or deductibles I have been telling you this for 2 months!

       Lastly I have been a Regular patient with Orlin and Cohen since August of 2012. 

       I have been a model citizen who is respectful and responsible and I have never not paid any of my bills owed!

        I truly believe this bill to be incorrect and I have provided the documentation and evidence as proof to state my case.



      I am available by my email and by telephone:

      ************ 
      ************************* 


       ***You have not had a direct individual with a name and direct phone number contact me.

      You are leaving a vague phone number which I get a different person each time.

      Please have an individual  From your Company with a name and title and phone number contact me and have them deal directly with this alleged bill with me.

      Leaving me a general number to contact random people each time is not going to get this resolved.

       I've been saying that in my letters for the past 2 months.

      Thank you,

      *********************


      *Ps:  The irony of this whole thing is I'm being invited back to Orlin and Cohen for physical therapy now and I won't owe any New money for my visits, yet the past due bill is all the way up to $275!!





       

      Business Response

      Date: 05/02/2024

      We have followed up with the patient numerous times and have not gotten a response.

      Thank You.

      Business Response

      Date: 06/10/2024

      Thank you, **************, for alerting us about your experience, we have reviewed your claim and would like to speak with you to discuss it.  As of this reply, we have left several messages to connect and review your claim.  Please return our calls to *************) and we will gladly review our findings with you.
      Sincerely,
      Orlin & Cohen management office.

      Customer Answer

      Date: 06/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Orlin and Cohen has continued to falsely claim they have not heard or talked to me. They are Lying. They don't like my Answers and Responses!

       For the Record:  I have sent Orlin and Cohen my insurance cards repeatedly and letters and other Documents from My Insurance Companies regarding Deductibles. I Also spent hours on the phone.  I provided the BBB with proof of the documents sent prior to Orlin and Cohen. They continue to threaten me with collections and say I owe the money when I have 2 insurances that cover the bills and all my copays and deductibles were met earlier this year. They need to Cease and Disist from Threatening me and Harrassing me. If they send me to Collections and try to ruin my Credit I was *** them in Small Claims Court. Enough is Enough! - *****

       

      [Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The matter has not yet been resolved, but we are in communication to seek a solution. 

      Sincerely,

      *********************************



       

      d themselves to the same caliber.

      Business Response

      Date: 03/25/2024

      We have reached out to the client. We spoke with them directly.  This has been resolved. 

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau,, please be advised that my last communication with Orlin & Cohen and Northwell Health, last month, I was promised by the **************** staff, that they intended to have there attorneys request arbitration for all of the open no fail claim bills.   They further stated that we would not be held personally responsible accountable for payment of these bills.  

      If everything that I was promised in writing is true and correct than I have no problem accepting there resolution and will consider this matter has been satisfactory resolved.  Thank you!

      Sincerely,

      **********************



       


      t or fair? *** questioned by email and by phone calls leaving voicemails messages why they are no longer billing the responsible party for payment of these bills or pursuing legal arbitration and I have not received any response from the **** *************************** or *********************** Fidelzeid. I honestly do not understand how a company, I feel can use such totally unethical and unscrupulous billing practices and tactics to take advantage of and rip off patients that can not afford health care insurance. I do not understand how basically overnight we received a surprise bill that they over inflated there fees. I feel like this is some sort of bait & switch tactics to defraud my wife. For the record what we are talking about here, is not actual medical care or treatment. It is nothing more than a ten minute phone call with a physician assistant to refill one prescription medication that costs approximately $10.00. How can anyone legally justify such an enormous charge for this?

      Business Response

      Date: 05/22/2023

      This has been addressed and handled. 

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I fractured my arm November 20, 2022. I had x-rays taken at an ************ The following week I visited *********************************************** for a follow-up and had my x-rays with me. I paid the co-pay. I was seen by ******** who looked at my x-rays and suggested some exercises to do. That that all. I received a bill for $551.75. I was told that this bill was for future visits with them. I had no intention of going back. This amount is so unjustified and unreasonable. They were charging me this amount for future visits that did not happen. My check was cashed on December 29; a check I should not have written. Thank you.

      Business Response

      Date: 08/10/2023

      This is resolved. We spoke to the patient and her balance is being reversed with the carrier. She will not be responsible for the bill. Patient was satisfied with this resolution.

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