Customer ReviewsforSupplyHouse.com

Absolute mess of a company. Order a hot water heater for almost $1800. Had a delivery date of 3-5 days.3 days after ordering, received a shipping email stating it would be an additional 1.5-2 weeks. Absolute horrible customer service and false advertising on shipping. We live in ******** and the shipping company they use don't service our state so our order had to be picked up by yet another shipper. Redirected and canceled my order and they "lost" their own package so yet to receive a refund 2 weeks later of my money they so eagerly took! What a joke! Do not order from this so called company. Never even received a tracking number initially.

Hello, Thank you for reaching out with this feedback as we are always looking to improve. We're truly sorry to hear about the challenges you encountered with your order. Your experience does not meet our standards, and we apologize for the inconvenience caused. We appreciate your patience and understanding as we work to address these issues. Upon review of your order, your refund has since been processed, and we are actively investigating the circumstances surrounding the shipment to hopefully avoid this from happening in the future. If there's anything else we can do to assist, or if you have additional concerns, please don't hesitate to reach out directly at **************. We value your feedback, and we're committed to improving our services for the future. Thank you,********************Supplyhouse.com Team

**************** Spend $2000 on a product they give you a delivery date that appears to be decent to only find out it's weeks behind the date they tell you it will be delivered. Would never order through them again

Hello, Thank you for reaching out with this feedback and review as we are always looking to improve. We sincerely apologize for the inconvenience you experienced with the delivery of your order. We understand the frustration caused by delays, and we're committed to addressing this issue promptly. This is not the typical level of service that we seek to provide.We will be processing a discount on your order that will be issued back onto your original form of payment within 1-2 business days. Once this discount has been processed, you will be emailed a refund confirmation.If there's anything specific we can further assist with at this time or if you need any assistance with returning this order, please reach out to our customer service team at ************** and we would be happy to further assist accordingly. We value your business and are dedicated to making improvements based on your experience. Thank you again for reaching out to provide this feedback and we hope to hear from you soon.Thank you,********************Supplyhouse.com Team

Misinformation about the product I ordered in their online description ultimately meant the product wouldnt work for my application. *** noticed this for the product I ordered and once I was aware of the issue on other products I was considering as replacements. Called and spoke to a representative who authorized a one time exception and allowed me to return the product even thought the seal was broken. Paid $1200 to electrican to attempt to install and over $100 to overnight the product back and they denied my return. Now Im out over $2000 since they are not following through with their word and accepting the return based on their error. Their emails dont include names so you never know who you are communicating with.

Hello,Thank you for reaching out with this review and providing this feedback. We deeply apologize for the inconvenience you have experienced and the misinformation that was provided to you. This is not the level of service that we seek to provide and we appreciate you reaching out so we can make things right.Typically, we are not able to accept returns on material that is no longer in a sealed manufacturer package. Upon review, it seems that our returns team was not aware a one-time exception had been made upon creating your return so the item was returned back to you. We apologize for this miscommunication and confusion on our end! Due to this, I have submitted the request to have your return processed accordingly. You will receive an email with additional information within 1-2 business days.We apologize again for this and we hope to make things right!Thank you,********************Supplyhouse.com Team

Don't bother with this waste of a time company. Just read the other reviews. That's what you'll get!

Hello,Thank you for reaching out with this review and providing this feedback. We deeply apologize for any inconvenience you may have experienced. We would be happy to try to make things right.Please reach out to our customer service team at ************** so we can better understand and assist with the issues you've encountered. We apologize again for the inconvenience you have experienced. Your feedback is important to us as we look to improve for the future, and we appreciate you reaching out. Thank you,********************Supplyhouse.com Team

ordered soft star 6 months ago. every month getting emails with new eta.terrible.

Hello, Thank you for reaching out with this feedback and providing this review. We sincerely apologize for the ongoing delays with your order. We understand the frustration, and we share your disappointment in the extended lead times. Please know that we are in constant communication with the manufacturer, and as soon as we receive updated information on the availability, we will promptly update you. We have emailed over the current most-updated estimated lead time at this time.We deeply appreciate your patience and understanding during this challenging time. If you have any further concerns or need assistance, please don't hesitate to contact our customer service team at ************** or via live chat on our website linked here: *******************************************************. Thank you, ********************Supplyhouse.com Team

Ordered multiple times throughout the years as a DIY homeowner. Shipping is super fast (I usually gets it in a day) and they carry everything under the sun. Dealt with customer service on two occasions and both time they were super helpful and took care of me. Highly recommended over *****************

Hello, Thank you for being a loyal customer and for taking the time to share your positive experiences with us! We're thrilled to hear that our fast shipping, product selection, and helpful customer service have consistently met your expectations. Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service and products for all your DIY needs. If we can try to assist with anything in the future, please don't hesitate to reach back out to us here: ******************************************************* Thank you,********************Supplyhouse.com Team

They sent a low quality part. plus, they originally claimed they will deliver it in 4 days but it took 9 days to deliver.

Hello,Thank you for providing this review and feedback. We sincerely apologize for the inconvenience you've experienced with your recent order. The delay in delivery and the quality of the part you received do not meet our standards that we typically strive for, and we understand your frustration.Ensuring timely and reliable service, along with providing ******************, is our priority, and we regret falling short in this instance. We appreciate your feedback, and we are actively addressing the issues raised to prevent similar occurrences in the future.To make amends, we have submitted the request for a refund to be processed for your order, including the shipping cost. You should be emailed a refund confirmation within 1-3 business days. We understand the impact this may have had, and we value your understanding.If there's anything else we can do to further assist you or if you have additional feedback, please feel free to contact us at **************.Thank you,********************Supplyhouse.com Team

They sent a generic, ( not honeywell) part and it wasn't the correct part. They advertise 3 to 5 days returns. Just told me it could be up to 10.

Hello,Thank you for providing this rating and feedback as we are always looking to improve. We deeply apologize for the inconvenience experienced with your order. We understand it was frustrating to receive the part number reflecting a different brand than Honeywell. Typically, manufacturers may outsource the manufacturing of their parts which may result in another brand name being on the item itself. We apologize for this confusion and the inconvenience this has caused you.Upon review of your order, we see that your refund has since been processed on 10/27 on your original form of payment. If there is anything else that we can try to assist with, please don't hesitate to reach out to us and we would be happy to assist further at **************.Thank you,********************Supplyhouse.com Team

Ordered from Supply House because **** ******* recommended them and because they promised next day delivery of my furnace part. With a cold snap around the corner and a house full of young kids, I relied on their representations to cancel a scheduled repair through a contractor, who is now unavailable. Supply House sent the wrong part, even though I ordered the correct part. I called them back, they acknowledged their error, said they would verify the correct part this time, and they sent the same wrong part...again. I contacted them yet again on the 12th, they acknowledged their second mistake, and said they would verify "with the warehouse" that it was the right one this time, and again assured me I would receive the part on the 13th. After they failed to deliver at the usual time on the 13th, I reached out and they informed me that I would not receive until Monday (16th). Now the weather this weekend will be too cold for us to stay in the house, thanks to Supply House's failure to deliver as promised. I asked what they intend to do about it, and the glib response was that, when they get it wrong twice, they usually just refund instead of sending it out again. They assured me again that I would receive the correct part on Monday, but by the time I find out if this is true, I will not be able to get a part from an alternative supplier before Thursday. If they had not represented yesterday that they would have the part to me today, I could have ordered from another supplier and had heat in my house tomorrow. If they had told me in a timely manner when they realized I would not receive the part today, I would have other ************* we have no means of getting heat in the house before Monday at the earliest, assuming they send the correct part the third time around and it's not a defective part. They have caused me an immense amount of stress and wasted time, and they don't seem to care in the slightest.

Hello,We sincerely apologize for the tremendous inconvenience and frustration you've experienced with your recent order. This falls far short of the level of service we aim to provide.It appears there may have been an unfortunate sorting issue in our warehouse, which led to the incorrect materials being shipped to you. We deeply regret the impact this has had on your household, especially with the cold weather looming.While we're unable to locate your order using the information provided here, we strongly encourage you to reach out to our customer service team using the information at this link: *******************************************************. They are dedicated to resolving this matter and assisting you promptly. We understand the urgency of the situation and want to ensure it is rectified to your satisfaction.Your feedback is invaluable in helping us improve our processes, and we are committed to making this right for you. Thank you for bringing this to our attention and we apologize again for the inconvenience this has caused you.Thank you,********************Supplyhouse.com Team