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Business Profile

Collections Agencies

Sunrise Credit Services, Inc.

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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 354 total complaints in the last 3 years.
  • 173 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sunrise Credit Service. I do not have a contract with Sunrise Credit Service, they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:07/16/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with SUNRISE CREDIT SERVICES, I do not a contract with SUNRISE CREDIT SERVICES, they not provide me with the original contract as I requested.

    Customer Answer

    Date: 07/16/2024

    No, I wrote to them, I made a direct call to the company and the person who answered me from Sunrice Credit let me know that they do not have contracts so they cannot provide it to me.

    Customer Answer

    Date: 07/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:06/27/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ** * ********. I do not have a contract with Sunrise Credit Service. They did not provide me with the original contract as I requested. This must be removed from my report.

    Customer Answer

    Date: 06/27/2024

    I spoke with ***************** on 02/2023 and asked for verification via telephone as "all calls are monitored and recored for quality assurance", or that's at least what they stated. If they can send over the PURCHASE AGREEMENT within 7 days of this response to the address they have on file so that we can get this matter resolved as quickly as possible. Under FDCPA Section 809(b), you are not allowed to pursue collection activity until this debt is validated. You should be made aware that in ******* ************ ************ *** *** ******* *********** *****, the court ruled that reporting a collection account is, indeed, considered collection activity. 

    Customer Answer

    Date: 07/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, the matter has been resolved and removed off my credit report.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:02/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not partnered with this company, Sunrise Credit. However, they have reported a collection to the three credit bureaus. This collection has not been validated. Sunrise Credit never communicated with me in any way to perform a debt validation prior to sending this debt to the credit bureaus. The collection on my credit reports should be deleted immediately as there is no legal binding contract between Sunrise Credit and myself, and a debt validation process was not performed prior to them damaging my credit.

    Customer Answer

    Date: 02/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

  • Initial Complaint

    Date:02/05/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with AT T MOBILITY. I do not have a contract with Sunrise Credit Service. They did not provide me with the original contract as I requested. This must be removed from my report.

    Customer Answer

    Date: 02/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:08/30/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******** I do not have a contract with Sunrise Credit Services, Inc., they did not provide me with the original contract I requested.

    Customer Answer

    Date: 08/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Sunrise Credit Services, Inc. And I do not have a contract with ***** They have not provided me with the original contract pertaining to this collection as requested.

Sunrise Credit Services, Inc. is BBB Accredited.

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