Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge on my checking account of $49.99 from 12/03/23 by **************. I called my bank because I didn't authorize it or even know what it was. My bank told me I was also charged $49.99 on 11/04/23 and 10/03/23 for a total of $149.97. I am 82-years-old and walk with a cane because of a broken hip. I do not exercise. I most certainly did not sign up for a membership to get fit with **************! My bank gave me **************'s phone number of ************ and I called them on 12/08/23 and spoke to a man with a thick Indian accent. I asked him to stop charging my account and refund my $149.97. He said no AND HUNG UP ON ME! Please help me to stop them from charging my account and to receive a refund of $149.97. Info for ************** to refund:******************* ****************** ************** Last 4 digits of credit card (debit) used: ****

  Business Response

  Date: 12/18/2023

  Hi ****,

  We tried to refund the card but we couldn't because the card shows as cancelled. You should be able to contact your bank to see further details about what the current status on your card. In any case, we already cancelled your account and no further charges will be made.

  Best regards,
  Support Team

  Customer Answer

  Date: 01/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The business has NOT refunded $149.97 that they fraudulently withdrew from my checking account via a debit card. My bank canceled that debit card because of the ***** by this company. The bank will NOT reactive a debit card that has been canceled due to fraud. Therefore, this company needs to MAIL A CHECK for $149.97 to ******************* **************  ********** ** *****

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   THEY HAVE NOT REFUNDED ME $149.97 that they fraudulently withdrew from my checking account via debit card. The business says I have to reactive my debit card that was canceled due to fraudulent activity, so they can issue the refund to THIS particular card. Banks don't do this. My bank said no. ****** says the same:  "Can a bank reactivate a debit card? Once your old card is canceled, it can't be used anymore. Even if you find it later, your bank won't be able to reactivate it."  

  So, either this company can mail a check to me for $149.97 or I can give my new debit card number for them to use. I am not going to stop until I receive this refund because that is only fair. I don't give up.

   

  Mail check to:

  *******************
  
  **** *********
  
  ********** ** *****
  
     

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 02/15/2024

  
  Hi ******,
  We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
  ******************************** for individual assistance. The account is now canceled and no charges will be taken out.
  

  We would also provide a refund for the charges deducted from the customer's account on Nov and Dec, but your card can't process the refund on our charges, this may be due to an issue with the card. We advice you to contact bank's customer support so they can provide you with more information about this.
  
  Best regards,
  Support Team