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Business Profile

Wireless

My Mango Mobile

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The following is a bit of a story, but please bear with me.Ordered a *** card on August 1st, never received a shipping confirmation nor tracking number after several days. Contacted Mango and was told it might have shipped without being marked shipped, waited maybe a week, still nothing. Contacted again, now I've told there's an issue with their system not allowing *** cards to be shipped, but it will be fixed by a certain date, I wait until that date, still nothing. I contact them yet again, I'm given another date, that date comes and goes, still nothing. I give up at this point, and they agree to issue me a refund on August 19, I'm told it will be credited to my card within 48 hours. 48 hours later, still nothing. Then, after contacting them yet again, I'm told the actual refund wasn't processed in their system until that day (August 22), so I should wait another 48 hours, that was one week ago today. Now today all of a sudden they claim I need to wait 7-10 days from August 22, when it was supposedly only 48 hours according to the other person. I consider myself a fairly patient and reasonable person, but this is ridiculous, it's been a month since I ordered the **** and still no *** or refund, and now I'm being given obviously conflicting ******* be clear, I was always the one who initiated contact, not once was I contacted preemptively and told what was allegedly happening with their system. Never in my life have I seen a company fail to this degree to provide the most basic of services. All I've been asking for is the product I ordered (*** card) or a refund. Considering all the time I've wasted at this point, at the very least, I think I should get both a refund and the *** card.Lastly, do note that the name on the order is different from the name here, as it was intended as a gift, this can be seen in the attached receipt.

    Customer Answer

    Date: 09/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I was issued a refund on September 1.

    Sincerely,

    ***** *****



     

My Mango Mobile is NOT a BBB Accredited Business.

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