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Business Profile

Online Retailer

Aromatic Waterfall

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Brian A

    Date: 09/19/2024

    Ordered an Aromatic Waterfall online and a smudge stick bundle, total was $72.00.Invoice shows Smudge stick *****, Waterfall *****, Shipping 8.95, and they added a tip for 3.06. They also gave a ***** discount, so the total came to $72.00. I was shocked when I saw a tip, and my credit card charged me a foreign transaction fee, so I just figured that maybe this is some additional tax they have to input under 'tip'. Well I got the smudge sticks in a very tiny box and invoice only showed smudge sticks. They never sent the waterfall. When I inquired they gave me the runaround, told me I need to submit my invoice and photos of the box before they can help me. The shipment came from ***** and the company transaction was ******. This whole thing was starting to seem very shady, and I am very disappointed that I was scammed. The company is offering 20%, instead of my refund which after doing the math is about $40.00. I believe their business model is either broken, or they intended to not send me anything and fraudulently take my money. I've emailed them several times asking for a refund and they will not acknowledge my concern, they just send the tracking number for the smudge sticks, saying they delivered my product. BUYER BEWARE DO NOT SHOP HERE, THEY WILL SCAM YOU AND MOVE ON WITH A NEW NAME. The emails are all from "PREMIER TRUST STORE"

  • Chelsea Z

    Date: 04/16/2024

    Ordered a waterfall incense burner and it never came. Had to open a case through PayPal after multiple attempts to work with the Aromatic Waterfall company directly. They finally got the ordered shipped and delivered over 5 weeks late! And still had to pay full price.

Aromatic Waterfall is NOT a BBB Accredited Business.

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