Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Legal Document Help

LetterDash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired LetterDash to draft and send a legal demand letter. The experience was unprofessional, manipulative, and ultimately felt like a scam.The letter I received was generic, poorly written, and clearly not tailored to my situation. The attorney did not review my evidence or engage meaningfully. I ended up rewriting most of it myselfdespite paying $453 for professional legal assistance.After the letter was sent, the recipient contacted me to confirm its legitimacy. LetterDash refused to verify it unless I paid an additional $75. I was also told ** have to pay more for a basic follow-up responseservices I reasonably believed would be included in what I already paid.When I expressed confusion and frustration, I was treated with disrespect and hostility by their support staff. They contradicted themselves, escalated the situation, and ultimately blamed me for not understanding a process they never clearly explained. I have screenshots showing their tone, threats, and gaslighting.When I mentioned leaving a review, they immediately threatened legal action. They cited a $2,500 chargeback fee and non-disparagement clauses that are unenforceable under federal law. Their behavior was coercive and designed to intimidate.I later reached out to the attorney involvedonly because LetterDash refused to send a clarification response without charging me more. She never replied, which only further highlights the lack of support and accountability.This company misrepresents what it offers, exploits legal jargon to scare customers, and fails to provide the services it promises. I am requesting a full refund of $453, and for this complaint to be added to their public record so others are warned.

    Customer Answer

    Date: 05/12/2025

    Better Business Bureau:

    At this time, I have not been contacted by LetterDash regarding complaint ID ********.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request for an urgent letter regarding slander, that would enable me to be with my mother, who was dying. Because her nursing home was so vindictive, I didn't dare go back without some sort of legal letter warning them that I intended to *** them for the slander, and that retaliation wouldn't be tolerated when I went to visit my mother again. Letter Dash completely ignored my letter. I sent a letter to support the next day when I didn't see it show up in my profile, and for weeks, I called, left messages, and resubmitted that letter over and over again. They didn't even bother to tell me if they were declining to write it, they just ignored me. I finally got an email a couple of days ago (2 months later), telling me I had to submit my request with details. My request could not have been more detailed! It was as if whoever emailed me didn't bother to check to see if I'd submitted anything. My mother was dying and that was hard. I was slandered and threatened on her deathbed by the nursing home Director, and I have audiotape to prove my innocence, and her guilt. I didn't get to return to see my mother after that, because I didn't feel safe, given their vindictive nature. Letter Dash took that from me. They're horrible company.

    Customer Answer

    Date: 07/15/2024

    At this time, I have been contacted directly by LetterDash regarding complaint ID ********, however my complaint has NOT been resolved because:

    July 15, 2024

    On Jun 23, 2024, I emailed LetterDash and informed them not to make any further contact with me unless they had solid evidence that I had said anything inaccurate in my review and/or BBB complaint.

    LetterDash, after already threatening legal action for filing my complaint (and posting a review of them online), ignored my request and sent me a threatening email (see attached) regarding legal action -again-, whilst continuing to ignore my requests for evidence of any inaccuracies or misstatements regarding my experience.

    Issue remains unresolved, and LetterDash by ignoring my request for no further contact, made me feel harassed, bullied and intimidated.  I am reporting them to authorities as well.

    MC

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************

LetterDash is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.