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Business Profile

Ecommerce

Philip Weiss Auctions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2024 Weiss Auctions in ****************** held a public auction with internet and live bidding. As you look thru the 506 Lots lots in this auction you are looking at thumbnail pictures and titles. Lots are consecutively numbered 1 thru 506. I came across Lot 322 the Title of the lot was (2) Presidential Christmas Card Prints Pictured is a Christmas card from ****** B ******* and ****************************. If you were to click on the lot - there are five pictures, the first three are of the ******* card, the third of these shows a Christmas card From 1963, signed by ************************* and ***********************************. It is almost like The ******* card is buried and pompously hidden among the 506 lots and thumbnails, so as not to draw attention. The lot has an Estimate of $100-$200. I was bidding on this lot, when it was suddenly closed at $75 while there was still active and timely bidding going on. I immediately called the auction house to have the bid reopened, I spoke with one of the owners, she was ****, abrupt, rude and argumentative, insisting that my bid came in too late. if you look at the bid report, you will conclude that this is not true. The owners of this auction house insist that this was proper and the fault was mine. At best it is just incompetent, at worst it is deceptive. By quickly closing this lot, they cheated me out of owning this historic card and worst of all they cheated the consigner out of the just payment that they should have received for their items.BidderBid TypeBid Date/TimeAmountStatus e***mAbsentee5/21/2024, 11:35:12 AM$50Accepted my left bid 9 sec FloorFloor5/21/2024, 11:35:21 AM$55Accepted. 4 sec e***mLive5/21/2024, 11:35:25 AM$60Accepted. 6 sec FloorFloor5/21/2024, 11:35:31 AM$65Accepted. 3 sec e***mLive5/21/2024, 11:35:34 AM$70Accepted. 7 sec FloorFloor5/21/2024, 11:35:41 AM$75Winner. 4 sec FloorFloor5/21/2024, 11:35:45 AM$80Cancelled 4 sec e***mLive5/21/2024, 11:35:45 AM$85Cancelled.

    Customer Answer

    Date: 06/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by Philip Weiss Auctions regarding complaint ID ********.

    Sincerely,

    *************************

Philip Weiss Auctions is NOT a BBB Accredited Business.

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