We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Glencara

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Glencara's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Glencara has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Glencara

      Private Address Long Island City, NY 11106

    • Glencara

      3 Germay Dr Wilmington, DE 19804-1127

    Customer Complaints Summary

    • 110 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First we tried to cancel bc we didnt think it would make it in time for Christmas.Purchased a wedding ring from GLENCARA. We were so excited to find a wedding ring that was real. It is not REAL at all. Diamond stones started to fell out after 4 months. After this happened had the ring tested supposed to be 10K white gold and real diamonds. 110%fake!!! Does not come from ******* like they say come to find out they have to US addresses one in ******** and ********. Spent over 450 dollars plus tax. A claddaugh ring has a lot of meaning for my husband and I.

      Business Response

      Date: 06/16/2025

      Hi, we are in *******, the address in the *** is our return mailbox address

      there is a 1 year warranty on all products, if stones have come out it will be replaced at no extra charge 

      We will email ****************************** now to offer this

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned the item as we were instructed, but a refund hasn't been made. The credit card company is investigating our dispute with them.

      Customer Answer

      Date: 05/12/2025

      Better Business Bureau:

      At this time, I have not been contacted by Glencara regarding complaint ID ********.

      Sincerely,

      **** ********

      Business Response

      Date: 06/12/2025

      Dear ****


      This order was refunded in full in February, the delay was due to us not being able to process a refund as a chargeback was opened as we informed you. Should you have any further questions, please contact us. 

       

      Kind regards

      ************

      Customer Answer

      Date: 06/16/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,


      **** ********







       


    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a necklace. Paid extra for it to arrive by a specific date. The item still has not shipped, the original arrival date has passed. I would like a full refund immediately.

      Customer Answer

      Date: 05/03/2025

      Better Business Bureau:

      At this time, I have not been contacted by Glencara regarding complaint ID ********.

      Sincerely,

      ******* ********

      Business Response

      Date: 06/12/2025

      Dear *******

      We are sincerely sorry for the delay experienced. We can see you received the item and were emailed return instructions. If you did indeed return the item for a full refund, please email the return tracking to ******************************** and the team will process your refund, thank you. 

      Kind regards

      Glencara

    • Initial Complaint

      Date:03/19/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Celtic gold wedding band in 18 karat gold from Glencara on February 13, 2025. I received a shipping notice but the tracking number was not operable. I contacted the company on February 21 indicating that I had received a shipping notice that was not able to be tracked. And that I had not received my ring. They indicated they were backlogged and would look into it. Upon research it was determined that the ring had never been shipped They agreed to ship my ring and I was supposed to receive notification of shipment in four days. I did not receive such notification and I reached out to the company Again on March 6. They provided me with the shipping and tracking number that did appear to work and the ring was in ********. I tracked shipment a few more times and the last I saw it. It was in ************. However, I received notification on March 17 that the ring had been delivered to a mailbox in *************. I live in ******, *******. I rechecked all of my correspondence and order number and my correct address in TucsonArizona was provided. I do not know how the shipment arrived in *************, or whether it was even my ring and my shipment. I have contacted customer support a number of times and now that I have requested a refund, they are ignoring my emails. No one will reach out to me or contact me and they have no phone number to call. I paid them $1000 on February 13 for a ring I have not received and probably was never even shipped. now I want a full refund.

      Business Response

      Date: 03/20/2025

      the tracking was not correct below is the email we just sent, tracking will scan this week 

      Hi ********
      We are an honest family run company. 
      You can ignore the original tracking number it was wrong in error 
      Your tracking is below ***** **********************
      It left ******* on March 14th to our mail handler in ******** and will scan this week 

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb 5 2025 I ordered a necklace from Glencara! Next day I received an order confirmation and my card was charged $674 Canadian ! To be delivered in approx 10 days ! There was a tracking number but it was never activated and the item has never been received! The company says they will resend the item but there is no tracking number at all or confirmation it was resent my master Card was charged and wont refund because the item was being sent in the mail! I have at least 10 emails back and forth and now they have quit responding!

      Customer Answer

      Date: 04/05/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Glencara has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ******* **********

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Glencara will not refund my money for returned necklace I have been trying for months to remedy I have meet all return requirements set by Glencara

      Business Response

      Date: 06/12/2025

      Dear *******


      We are sorry for the delay and we can see your refund was issued on March 18th, should you still require assistance, please email **********************************************************

       

      Kind regards

      Glencara

    • Initial Complaint

      Date:03/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 12/7/24 for delivery before Christmas. Nothing was ever delivered, I was never given tracking information despite repeatedly being told it would be given to me. I filed a dispute with my credit card, who sided with the business since they supposedly gave information to the validity of the purchase. I still never received the item, I was told by ********* in a series of emails from 2/11 to 2/18 that they could not refund me since I filed the dispute, but that she would give me a voucher to place another order. I finally received the voucher and placed the order on 2/18/25. I had to contact again since the order still says pending and was told by someone else that the order never went through. But ********* is not responding to me nor is anyone doing anything about this voucher that was already used.

      Business Response

      Date: 03/20/2025

      this has been resolved , new items have been sent 

      Customer Answer

      Date: 03/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I did receive a tracking number for the new items that were sent, however the tracking does not actually show the package received by the carrier yet. I will update if I receive the items.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

      Business Response

      Date: 03/25/2025

      this order is already sent 

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fianc bought my wedding ring from ********* and they sent a confirms email to him saying that the ring would be shipped with over 2 weeks to spare before the wedding. All that has been done is a tracking number provided with the information that the package hasnt been delivered to **** to send for 2 weeks and now the weeding is in 2 days and they dont return emails and NO customer service number!!!

      Business Response

      Date: 06/12/2025

      Dear **** and ******


      We are sincerely sorry to hear of the delay with your order and this is extremely rare. We can see you returned your order for a full refund. Should you require any further assistance, please email us at **********************************************************

      Kind regards

      **************************

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a piece of Jewlery on February third and less than 12 hours later attempted to cancel when I realized the chain was not real gold. The answer I received was we can sell you a gold chain. I said no thank you, please cancel. I was then told the item shipped. Three days later, **** confirms a label was printed but the package has not been received. I already contested the funds with **** and am just looking for a pre-paid return label to send back the unopened package if it gets delivered.

      Customer Answer

      Date: 03/08/2025

      Better Business Bureau:

      At this time, I have not been contacted by Glencara regarding complaint ID ********.

      Sincerely,

      *** ******

      Business Response

      Date: 06/12/2025

      Dear ***

      We see you tried to cancel an order after it was placed on our store, but in this instance we were unable to do so as it had already shipped. We ship orders quickly to meet the expected delivery dates. All orders can be returned for a full refund for 60 days from the date received. Should you require any further assistance, please email **********************************************************

      Kind regards

      Glencara

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** ******



       

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was ordering a replacement necklace, based on an order originally placed in July, 2024. I paid $204.16 to order a thicker necklace. The process stretched over many months, and when Glencara finally sent me an invoice for the new necklace, I paid it, via ******, on 12/11/24.Glencara promised the necklace would arrive by Christmas. It did ****** chats on their Glencara page, they kept promising it would be delivered. Finally, they acknowledged that they had not placed the order, and so they finally did place it, in mid-January. The item was received. However, because of the delay, they promised a 20% refund. After receiving the item, I asked for the partial refund. They finally sent an email stating the refund couldn't be granted, because the order was from over 6 months ago.However, considering that I actually placed the order in December, 2024, I assert that the item was only placed one month ago, and I should receive the refund as promised. The amount of refund I believe I am entitled to is $41.

      Customer Answer

      Date: 02/21/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Glencara has been resolved.

      They did issue the refund I was entitled to. 
      Sincerely,

      ******* ******

    Glencara is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.