About

Local BBB:

BBB Serving Metropolitan New York

BBB File Opened:

3/15/2017

Business Started:

1/1/2015

Business Incorporated:

5/3/2017

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

LimeLife by Alcone

Additional Information

Refund and Exchange Policy

Free flat rate shipping on orders over $77

When your order includes product sales that are equal to or exceed $77, we will offer free flat rate shipping. Please note the $ threshold excludes tax, shipping charges, discounts, and gift boxing charges.

Our Return Policy
All returned or exchanged items must be postmarked no later than 30 days from the date of product shipment (to keep things fair we are firm on this policy).

For Returns
We will refund you the price paid for the eligible item and the sales tax to your original form of payment. We cannot, however, refund any shipping charges.

Please read important guidelines/restrictions below prior to mailing your item(s):

You are welcome to return collections and sets. Just remember, to obtain a refund, you must return the entire collection or set together.

Sale items or items marked as Final Sale are not eligible for return.

Starter Kits or individual contents from the Kit cannot be returned or exchanged as per our Beauty Guide Agreement Policy.

Wholesale Orders please refer to our Policies and Procedures for restrictions.

Subscription services and products including AMAZEBOX subscriptions are non-refundable. 

 
For Exchanges
If you are unhappy with a shade or item you purchased individually or within a collection and wish to exchange it for a different variation of the same product of equal value, simply return the item back and we will ship out a new shade or variation for FREE!

How do I return/exchange a product?
If you purchased the item(s) directly from a Beauty Guide, please contact the Guide that sold you the item(s) to process your return/exchange. If you purchased the item(s) through our website, please go to our main website to download our Return & Exchange Form, which you can find in the "Policies and T&C" section.

Please send this completed form along with the carefully packed return/exchange item(s) to:

United States Orders:
US RETURNS
LimeLife By Alcone
C/O Staci US Corp
10 Sigle Ln
Dayton, NJ 08810

Canada Orders:
LimeLife Returns Department
LimeLife Canada Limited, 3465 Platinum DriveUnit 238 #1033, Mississauga, ONL5M 2S1

When you ship your return or exchange item(s), please be certain to obtain tracking information on your package. We hope you understand we cannot process your request without the product in hand.

Business Categories

Cosmetics Sales, Skin Care, Beauty