We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Machine Tools

Buffalo Machine Tool Of Niagara, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Complaints

This profile includes complaints for Buffalo Machine Tool Of Niagara, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Buffalo Machine Tool Of Niagara, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Invoice date was 4/7/2025
      Total on the invoice $525.50

      I contacted the business about some broken and missing parts on a machine of mine that they sell parts for. I provided them will all the information they asked of me. In turn they provided me with a parts list of what I needed. I paid over telephone and waited for my parts to arrive.

      Once received I realized I had been sent the incorrect parts as they did not fit my machine. Upon contacting the business they admitted fault by not asking for some crucial info about the machine, therefore sending me the incorrect parts.

      I asked for a shipping label to return the incorrect parts, they refused to send me one and asked me to pay for the shipping upfront and they would reimburse me.

      The package was refused when it made it to them and was marked UN-deliverable at the address they provided. They package never made it back to the sender (me).

      Now with the parts lost in shipment they refuse to refund me the money I spent on the parts. All I want is a refund. I would prefer to have the correct parts for my machine but at this point I will just settle for a refund.

      Business Response

      Date: 06/18/2025

      HISTORY: ** emails will be in BOLD print, Customer in regular print Timeline: ?3/23/25 @ 8:48 P.M. I spoke with youall on saturday about some parts for my UIW 1 1/2. We concluded I needed a seal for the flywheel guard, a grease seal, a bearing, a spacer, and two bushings. all for the main flywheel assembly. I would also be interested in a manual if available. 3/23/25 @ 8:55P.M. ? I am also looking for a supplier for a set of tooling for the punch on my UIW 1 1/2. 3/24/25 @ 2:43P.M. ?We Sent the customer Quote# ***** includes:  ?P/N 231-31-121, **********, *********** *********** *********** *********** *********** Quote Includes: Restocking Fee (@25%), Shipping Charges (customer is responsible for all shipping charges), and Payment Options.3/24/25 @ 11:51P.M.  ?Customer email: Attached you will find the signed quote, which the highlighted items being the ones I would like to order. Please also add the manual. ?Customer ordered: *********** *********** ********** 3/26/25 @ 1:35P.M. ?** email: Thank you! 4/2/25 @ 3:25P.M. ?Customer email:  I was hoping to get a quote for a set of punches for my 1 1/2 uiw. I would like a general set of round punches if that's something youall offer. I also need a 7/8" square punch to use on 1/2" flat bar.  4/7/25 @ 12:24P.M. ** email:  ?Good afternoon, It was a pleasure speaking with you today. Please see the attached Inv# ****** & *** Ground charges. I was out of the office for a few weeks due to I broke my right ankle. Sorry for my oversight! We are working on your Quote for the punch; I will email you your quote today. Thank you for your order! ?Invoice includes Quantity one of each part; P/N *********** *** *********** *** **********, Manual, Hard Copy, Restocking Fee @25%, Shipping (Customer is responsible to pay ALL shipping charges. We also include a copy of their Credit Card payment & a copy of the *** Ground Charges to their credit card. 4/7/25 @ 5:49P.M. ?Customer email: Thank you for the quote. I realized today that I am missing a crucial part of the punch mechanism on my iron worker. Attached are photos of the bottom die receiver and where the top punch mounting should be. If I could get some direction as to what I am missing and what I need to get it back going that would be fantastic. 4/8/25 @ 3:16P.M. ?Customer email: Joe said I needed apunch arm and coupling nut. If you could work that quote with me that would be great 4/10/25 @ 1:47P.M.  ?** email: Good afternoon, ?Please see the attached Quote# ***** (Punch & Die Sets) per your request. Quote includes Restocking Fee @25%, Shipping (Customer is responsible to pay ALL shipping charges. Thank you for the opportunity. 4/15/25  ?** email: Please see the attached Quote# 33364 Quantity one of each part: *********** *********** *********** Quote includes Restocking Fee @25%, Shipping (Customer is responsible to pay ALL shipping charges.  4/20/25 ?** & Customer had a phone conversation, the customer wanted to return the parts. ** stated, OK no problem, let us know when you ship the parts back. Once we receive your parts back, we will issue you a full refund including all shipping. 4/23/25 @ 12:15P.M. ?Customer email: Return package should go out today. Attached is **** tracking# **********************. 4/26/25 @ 8:39P.M. ?** email: Hey Customer, As soon as we receive the parts I will send out a check that following Tues. My bookkeeper is in on Tues. 5/5/25 @ 12:18P.M. Customer email: I attempted to ship the parts back to you for a refund. Unfortunately **** is returning the package to sender due to an undeliverable address. Please see attached photos for the shipping label and advise me where I went wrong. If yoy would like me to ship with another courier please let me know.  Either way I would appreciate it if you could email me a label to avoid any mistakes again.  At this point I would appreciate some cooperation with fixing this issue for I have been out a few hundred dollars for a couple months now.  5/6/25 @ 9:19A.M ?** email: I don’t see anything wrong? 5/6/25 @ 9:44A.M. ?Customer email: I don't know what to tell you. I am hoping that the package makes it back to me safely. I don't believe I shipped with insurance. From where I am sitting I have done everything by the book and am still getting boned. I am incredibly frustrated with this whole ordeal. 5/7/25 @ 9:53A.M. ?** email: Good morning, We understand you are frustrated however, I'm not sure what happened with ****? The photo of the label you sent us is correct: company name and address is correct! This shipping error is on the post office. Please let us know when you receive your package  back, as we are concerned! 5/17/25 @ 3:08P.M.?Customer email: I have yet to receive my package back and **** is no help at all.  I will continue troubleshooting with them.  But at this point  I just need my money back. This whole ordeal has been a pain and I am worse off now than when I started.  6/5/25 @ 2:35P.M. ?Customer email: I will take your lack of reply and a refusal of my refund.  My next email is to the better business bureau. And I'll be leaving a ****** review highlighting my experience. You have until Monday to process my refund.  I hate to burn bridges but you have left me no choice. I am a very small business and can't eat a loss like this. Especially a loss that isn't my fault.  6/6/25 @ 8:42A.M ?** email: Good morning, As to date, we have not yet receive this part back from ****? As soon as we receive the part we will issue you a full refund, and in good faith, we will waive the 25% Restocking fee. Please keep us advise….  6/6/25 @ 8:42A.M. ?Customer email: Wave the restocking fee?  Are you serious. These parts were sent to me in error.   Your error not mine. I should have never had them in the first place. I asked for a packing slip to send them back but you refused and made me pay the shipping back to you. I will be forwarding these emails to the BBB. And will send screenshots with my review.  This is no way to do business.  

    Buffalo Machine Tool Of Niagara, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.