Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer was served a garnishment by Becon Search and Recovery systems. The initial amount sought out was $3,058, then they added $2,058 in interest and fees, for a total garnishment of $5,162.49. Myself and my employer have called the number on file multiple times. Each time it goes directly to voice mail. We have left multiple messages to return our calls. Neither Myself nor my employer have received a single phone call. this is from a case I was never aware existed, since I was not living in the state when it happened. I paid off the full garnishment because I had no choice with a court order. It was paid in full the first week of February. Today I received another garnishment for an additional $106. Myself and my employer tried calling them again only to get the answering service again. I want this company to leave me alone and to send my employer notification that the case is closed.

  Business Response

  Date: 06/18/2025

  Business Response To Whom It May Concern, We are responding to the recent consumer complaint submitted by ******* ****** regarding a garnishment and debt collection issue. After reviewing our records, we can confirm that Beacon Recovery Group, LLC is not affiliated in any way with the situation described. We have no record of any account, garnishment, or correspondence involving Ms. ****** or her employer. It appears this complaint was filed in error and may involve another entity with a similar name, such as “Becon Search and Recovery Systems.” We respectfully request that this complaint be removed from our BBB profile, as it does not pertain to our company. Should you require any further information, please feel free to contact us directly. Sincerely, Samantha ****** Beacon Recovery Group, LLC  Phone: ************ Email: ****************** 

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025 I was contacted by the company and was informed that I would be served papers if I did not set up a payment arrangement. This caused a panic and I hastily agreed as I was confused on who the original creditor was. After further research, this company is trying to collect on account that I don’t recall ever having. I was never given complete validation and this so called debt is from 2018 which has passed the statute of limitations. Also, this company is not licensed in my state to collect on debt. I have already given my bank information and signed paper work but it was under deception and confusion. A debt from 2018 is time barred so I shouldn’t have been threatened with a lawsuit.

  Business Response

  Date: 04/25/2025

  Response to Complaint ID ********Dear Better Business Bureau and Ms. ***********, Thank you for bringing this matter to our attention. We take consumer concerns seriously and appreciate the opportunity to respond. Beacon Recovery Group, LLC strives to maintain professional and lawful collection practices at all times. We sincerely regret any confusion or distress Ms. *********** may have experienced. Upon reviewing our records, Ms. *********** was contacted regarding an outstanding account originally incurred in 2018. At the time of contact, our intention was to inform her of the status of the account and offer an opportunity to resolve the matter voluntarily. We apologize if our communication was perceived as threatening — that was certainly not our intent, nor is it consistent with our company’s policies or values. Regarding the concerns about the statute of limitations and licensing, we are currently reviewing the specific details related to this account, including its legal collectability and our licensing status in Ms. ***********’s state. If it is determined that the debt is time-barred or that we are unable to legally pursue collection in her state, we will immediately cease all collection efforts and ensure no further contact is made. Additionally, to assist in resolving this matter amicably, we have processed a full refund of the payment Ms. *********** made. The funds have been returned to the original form of payment and should reflect in her account within 3–5 business days, depending on her financial institution.We would like to resolve this matter fairly and transparently. Ms. *********** is welcome to contact our office directly at ***** ******** or via email at ******************************** should she have any further questions. Again, we apologize for any inconvenience and appreciate the opportunity to work toward a resolution. Sincerely,  Beacon Recovery Group, LLC

  Customer Answer

  Date: 04/28/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Keshia ***********

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report an incident involving Beacon Recovery Group LLC. Today, I received a call from someone stating that she was going to serve me court papers and when I asked what it was for she gave me a reference number and a separate phone number to call. I called the number and their representative claimed to be a mediator and she stated that I would be served for a past debt. I was told that if I did not agree to pay that they would pursue legal action and obtain a legal order granting them wage garnishment. I asked for proof of the debt and she could not provide it. I did provide my bank account because I can not have them freeze my account or take all my money. I feel these tactics are not ethical and inappropriate.

  Business Response

  Date: 02/26/2025

  Dear ****** *******, Thank you for bringing this matter to our attention. We at Beacon Recovery Group LLC take all customer concerns seriously and strive to operate with transparency, professionalism, and compliance with all applicable regulations, including the Fair Debt Collection Practices Act (FDCPA). Regarding Ms. ****** *******’s complaint, we have reviewed her account and the interactions in question. On February 26, 2025, our records indicate that Ms. ******* was contacted regarding an outstanding debt. Our representative informed her of the potential consequences of non-payment, which may include legal action, as is standard in debt collection processes when resolution cannot be reached. At no point was it our intention to mislead or unduly pressure Ms. *******. We understand Ms. *******’s request for proof of the debt. It is our policy to provide validation of debts upon request, and we apologize if this was not adequately addressed during the call. Following her inquiry, a payment arrangement was established with Ms. *******’s consent, and we are committed to honoring that agreement. We do not engage in tactics designed to freeze accounts or seize funds beyond what is legally permissible, and any suggestion otherwise may stem from a misunderstanding during the conversation. We value Ms. *******’s feedback and have taken steps to ensure our team reinforces clear communication and documentation practices. We have attempted to reach out to Ms. ******* directly to resolve her concerns and provide the requested debt validation. Should she have further questions or require additional clarification, we encourage her to contact us at [email protected] so we may assist her promptly. Beacon Recovery Group LLC remains dedicated to ethical debt resolution and customer satisfaction. We appreciate the opportunity to address this matter and look forward to resolving it amicably. Sincerely, Administration Beacon Recovery Group LLC

  Customer Answer

  Date: 02/26/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. i live in Texas and you have not provided me with the creditors information. I know that any debt I have in collections is past the statute of limitations in my State because in Texas, a debt is valid for four years from the date of the last payment or default. This is the time period in which a creditor can sue to collect the debt. After this time, the debt is considered time-barred and the creditor cannot sue to collect it.  
  
  
  Regards, 
  
  ****** *******

  Business Response

  Date: 03/12/2025

  I have attached the document for Ms. *******.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call last week, indicating that I was going to be served with papers either at my home address or at my employer. message seemed sketchy, since I haven’t been receiving any correspondence in the mail or via email. But because I was being threatened to be servedwith papers, I called back. I spoke with a representative and they said that I owe a debt from back in 2018. 6 1/2 years ago. They’re sayingthat the debt that I owe is from a loan company by the name of my ************. I don’t recall ever having a loan through this company. And also… Some of the information didn’t lineup. The name that he was contacting me under was ********* andI have been the last name ****** since 2015. I asked for information so that I could contact the original creditor and he couldn’t give me any. I now have a phone call out to my flex cash.com, but every time I call I get a message that says they’re very busyI was told that either I make a payment arrangement write that moment or pay in full or thatthe very next day I was going to receive served papers. It’s a very threatening thing and it leaves you over a barrel. They won’t provideyou with original documentation and they tell you that you have no time to find out more about this because you’re about to be served for the next day. I set up a arrangement but have not signed the paperwork yet, just because I have a deep down gut feeling that this is not my debt. It would be nice if they could be more helpful so the people who have good intentions can try to get an answer.and they will have to call me back. I’ve not received a phone call back yet and don’t believe that I will.

  Business Response

  Date: 02/24/2025

  Ms. ******, In regards to your account in the office for **************, this is in fact a valid and legitimate account* ************** works with many different subsidiary lenders that offer online installment loans. They did deposit funds into your Banterra Bank account on 11/16/2018.  You were entered into an 8 month payment arrangement, so the premise that you were pushed to pay this immediately is false. No payments have been withdrawn from your payment method, and all future debits have subsequently been removed.  I am sorry to hear that you did not have a good experience with our office. Your account has been placed in a Cease & Desist status, and no further calls will be made to you regarding the matter. Thanks, Administration

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a distressing incident involving Beacon Recovery Group LLC. Today, I received a call from someone stating that she was going to serve me papers and offered a reference number along with a separate phone number to call. I immediately called the number and their representative claimed to be a mediator and stated legal actions was going to happen and confirmed I would be served for a $1,200 debt dating back to 2013-2014, which is beyond Missouri's statute of limitations. Fearing immediate consequences, I hastily made a payment under false pretenses.
  
  This deceptive tactic preyed on my fears and financial stability. Despite assurances of legal documentation with the attorney's details, none were provided. Furthermore, there was no mention of reporting this payment to creditors. This unjust pressure led me to make a payment, exacerbating my financial situation post-bankruptcy.
  
  Such unethical practices not only exploit individuals but also erode trust in debt collection processes. I urge the Better Business Bureau to investigate this matter promptly to prevent others from falling victim to similar manipulative tactics. Accountability must be upheld to safeguard consumers from unjust practices like these.

  Business Response

  Date: 05/15/2024

  Ms. ******,While this is a valid and legitimate account, it is however your choice as to whether or not you want to resolve this.  Given the nature of this dispute, we have issued a refund for the $440.02.  I hope this resolves your concerns.  If you have any further questions or concerns, don't hesitate to contact our office directly at ###-###-####. Thank You,Beacon Recovery Group

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this debt that occurred back in 2013 and I paid it off November 2017 in was a online loan with ******** **** ******** but beacon recovery is emailing me and sending texts messages saying I owe this and need to pay it

  Business Response

  Date: 01/22/2024

  Ms. *****,This account was placed in our office November of 2022. Our office notified you of the delinquent balance within our office on November 23, 2022. At this time, you entered into a voluntary payment arrangement to pay off the balance of $392.50 in installments of $98.00 post-dated and scheduled to start the following month on December 20th, 2022. All of the corresponding paperwork had been provided at this time as well. On the date of your first scheduled payment the transaction declined, and we were unable to contact you until January 11th, 2024. Upon speaking with you in 2024, you again entered into an arrangement with another agent to resolve your delinquent balance, this time with payment sizes of $50 monthly to better accommodate your needs.  Later that same day you contacted our office and explained that you had documentation to prove that your account was previously paid to another agency, at which point all of your payment information was removed, your  account was placed into a "Paid Prior" status and closed.  This account will now be placed into "Cease and Desist" status, ensuring no further contact will be made to you regarding this. If you have any further questions or concerns don't hesitate to contact our office.  Thank You, Beacon Recovery Group LLC

  Customer Answer

  Date: 01/23/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  **** *****

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on 12/11/2023 by phone and a voicemail from Alexis R*** stated she was acquired to serve me documents and to “please plan accordingly”. I was dealing with a devastating personal matter at the time and was under great distress. I contacted the number provided because I need to know what documents and what this was pertaining to as this was an unusual call and was informed they were about to serve court documents regarding a debt from ***** ***** totaling $1544.01 that was impacting my credit report. The woman with Beacon said ***** ***** is prepared to take me to court to collect this debt. I have not had an account with ***** ***** for over 20 years and this account is not listed with any credit bureau. I was told repeatedly this outstanding debt will have legal repercussions and would impact my credit because of the timing this agency was hired to collect the debt ??? I was not in a state of mind to make a financial decision and based off of the repeated lies the woman with Beacon stated I provided my email and was offered a payment plan to satisfy this debt. Which I do not owe. The manipulation and threat of legal action is illegal and disturbing. Preying on vulnerable situations and gaslighting is dispocable. I was also told they would notify the credit bureaus of this debt being paid in full upon completion which is also not true. I signed a document you provided based off of blatant lies and this payment plan  to be absolved immediately.

  Business Response

  Date: 01/18/2024

  Our office is willing to comply with Ms. ************** request for a refund. I apologize for any discrepancy there may have been, however this is a legitimate account that Ms. ************ has from the past.  The refund has been processed and should be available in her account within 7-10 business days. 

  Customer Answer

  Date: 01/19/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
   

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 6/9/2023
  Paid $523.04
  Collection from supposedly delinquent ***** account from 2019
  Called ***** and they couldn't find account.
  Please see attached letter they sent me confirming payment.

  Business Response

  Date: 06/12/2023

  Mr. ****, It is common that after a lender sells your debt to a collection agency that they would no longer have record of it in house. That does not, however, mean that that balance is not owed. Nonetheless, we are wiling to accommodate your request for a refund.  I will have the billing department initiate the refund. The credit will show up in your account in 7-10 business days. We apologize for any inconvenience.  -Administration 

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 5, 2021 I was contacted by an unknown caller that threatened a lawsuit if I didn’t make arrangements to pay a debt from Chase bank. It took until now to find out that the debt was from back in 2002. It had been written off 19 years earlier. They did not send any corroborating paperwork that indicated this information and Beacon Recovery has been collecting $105.79 per month ever since and says that my debt still has another 35 payments left. I was unable to investigate this further at the time as I was a cancer patient and 62 years old at the time. Between my chemotherapy, radiation treatment, and the pandemic at the time, I was vulnerable to these predatory pressure tactics. This should never have been started and definitely should not continue.

  Business Response

  Date: 02/08/2023

  Ms. *****,                  We initially contacted you on November 1st, 2021, at which point you were informed of your delinquent balance of $5289.65.  A hardship arrangement was afforded to you due to the various issues that had been discussed and outlined above.  Installments of $105.79 were scheduled over the course of fifty installments to satisfy this balance.  Payments were made successfully until July of 2022. Additionally, we received an electronic signature from you authorizing the payments aforementioned.  The card information had been cancelled in July and we did not receive notice from you that this was something you were either unfamiliar with or wanted to discontinue payment for.  We apologize for this communication gap and if you would prefer to have the funds refunded and dispute with the issuer, we are more than happy to accommodate you.  Please call our office to speak with a representative at ************ or email ******************************** to schedule a call back.  Thank you and have a nice day. 

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I would prefer a full refund as I feel you were predatory in nature. You collected a debt that was written off and no longer a valid claim and had been removed from my credit report. If the creditor wishes to collect from me, I will deal directly with them. Please refund the remaining amount that you collected. If necessary we could go to court over this and you would have to pay me back and cover court costs, attorneys fees and possibly other penalties for the way this was handled by your company.  Please refund the remainder of my payments to my bank account. You were the ones that offered to refund me and then I could deal directly with the original creditor myself. I am happy with that option.  ***** ***** 
  
  Regards, 
  
  ***** *****  

  Business Response

  Date: 02/14/2023

  Ms. *****, We have reversed all payments made from you to our office totaling $1,692.64.  Initially only $634.74 was reversed so you will receive 2 separate deposits: One for $634.74, and then another for $1,057.90.  Both will be released to the account we had processed the payments from.  I hope this resolves the issue for you. Thank You, Beacon Recovery Group Administration 

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call today through my father’s cell phone. I was told they needed to serve me court order for a civil law suit. I was told II am being sued for $1,500 for. Credit card debt that was charged off and which I had opened in 2005. To make a long story short, I made full payment because I do not have time or energy to end up in court, and only to find out that the statue of limitations indicates that a creditor has 4 years to sue you and in this case it’s been 17. They obviously used deceiving threat tactics to get the payment and take advantage of the holidays and people’s vulnerability. The guy I dealt with was really nice, nothing personal against him but just the whole thing is just so wrong. This won’t even help my credit I don’t think since this was so long ago, I didn’t even remember.

  Business Response

  Date: 12/29/2022

  Ms. ******,Our office has made several attempts to contact you regarding this matter and we are more than happy to answer any questions you have. If you are in need of a refund and prefer not to handle your delinquent account we are more than happy to oblige.  Feel free to call the office at *************   Thank You. 

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have placed a phone call to the business for the amount to be refunded to me. Left voicemail since ******* was unavailable. 
  
  Regards, 
  
  ***** ******