Reviews

This profile includes reviews for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Raymour & Flanigan has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Raymour & Flanigan

  7230 Morgan Rd Liverpool, NY 13090-4535

• 

  Raymour & Flanigan

  70 Raymour and Flanigan Plaza Canandaigua, NY 14424

• 

  Raymour & Flanigan

  4000 Route 31 Liverpool, NY 13090

• 

  Raymour & Flanigan

  5084 Commercial Drive Yorkville, NY 13495

• 

  Raymour & Flanigan

  845 Maple Road Rochester, NY 14611

Review Details

• Review fromDiana A

  Date: 09/05/2022

  2 stars
  I purchased a leather sofa and purchased the platinum protection for 5 years. A year later, the armrest storage assembly broke. Tech came out, took a picture and said two weeks for replacement part. Ramour calls me a day later saying they cannot order the part and need to replace entire sofa. Which then would void put my platinum protection when I still had 4 years left on the plan. Total scam.

• Review fromKazi R

  Date: 08/29/2022

  1 star
  Worst possible mistake you can make buying a furniture from Raymour and Flanigan. We bought a dining table set and it started to scratch even if you clean it. Within a week it is full of scratches. Called the customer service, they schedule a service for repair and the service person said it is not repairable. Then they offered me to get a new Table which I refused because it will be the same on the next one as well. It is a faulty product and we don't want the same of it. I asked for refund for the product and they can take the Dining set but they dont want to do that, there is not return policy even though their product is faulty. After speaking to their supervisor, they offered me to change the Dining set but when I went to store and take a new one they said you can only take the table not the whole set. How stupid is this, i have faulty dining set and they will only replace the table with a completely different table with a different set of chairs?? How stupid is this. I requested them many times to either let me return the product or replace with a new one. They didnt give me any of that. This is most horrible return policy for a company. They will give you bad/faulty/broken product and you have to keep them regardless. This is stealing peoples money in broad daylight. Legal action should be taken for this company. I would never recommend anyone to buy furniture from Raymour, who doesn't even make their own furniture.

• Review fromMary P

  Date: 08/21/2022

  1 star
  Better off buying your furniture through Amazon than this fraud of a company. If a company offers no return policy and never states it upfront, it is a red flag to look somewhere else. Even if the product in store vs ordered is 100% different. I was scammed out of $167 with a bad pillow product and told there’s no return policy even though I was informed I could return if I didn’t like it at home. Called customer service and was said there’s no return accepted and onlines, it seems the company offers no returns. Wish something was said upfront or salesperson didn’t have to lie to the customer in order for the store to keep afloat. What a ******* rip off.

• Review fromJoan M

  Date: 08/19/2022

  1 star
  I purchased a bedroom set from these thief with platinum warranty, little did I know all the colors started to strip off they send a repair man come to my house he make it worse he take a photo and show it to his boss say it can't be repair I have been waiting almost 2years now and they keep giving me a run around but this have to fix I'm not going to take it lightly that's my hard working money, I would advise i people to stay away from Raymore i wish u could give zero star company don't spend your money there, I spoke to shanett g****** and management name Evelyn, I have no more patients to wait I need help

• Review fromTiffany T.

  Date: 08/17/2022

  1 star
  Purchased a dining set for $4000. The chairs were NEVER sat in. The leather disintegrated. We called the store on Roosevelt Blvd in Philadelphia and the supervisor, Amber, was very rude. She wouldn’t provide the store manager’s name and then hung up. DO NOT PURCHASE LEATHER FURNITURE FROM THIS STORE!!!

• Review fromJorge M

  Date: 08/10/2022

  1 star
  I Purchased a 5 PC Bedroom set and a Counter Height Table Set with 4 Counter HT Stools from Raymour and Flanigan at Secaucus Location on 08-01-22
  Two Kitchen Table Screws Popped Out From One Side Of The Table, One of the Counter stool is missing a screws, The other stool one of the screw that hold your weight wasn't all the way in, and the bottom of the stool was damaged,
  The bedroom set bracket that holds the mirror was used, dirty, damage and bent, I received the headboard dirty.
  On Aug-08-22 I Spoke To The Manager At The Secaucus Location, She Was More Interested In How She Looks Instead Of My Furniture Problems That I Bought From Raymour And Flanigan
  On Aug-10-22 My Second Delivery Of The New Furniture That Is Replace The Damage Furniture Came In, What They Did Is Cleaned Up The Damage Furniture And Send It Back To Me With The Scratches And Dents.
  Raymour And Flanigan Should Change Their Name To Raymour And Flanigan Junk Store Because That Is What They Are Selling.