We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

J&S Towing and Asset Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Feb I called this towing company for service ask for a booking fee of ***** called the day before never showed up or called me and did not even refund my money I think there a scam

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 5/31/22 I texted **** and told him I needed his service on either 6/3/22 or 6/6/22 to towing my sons car from shop class to my ******************** had previously towed it from my house to my sons shop class on 3/7/22. I sent payment to **** via cash app on 6/6/22 for ***** and confirmed for 12:15 pm pickup on 6/6/22. On 6/6/22 at 6:13 am I received a text from **** asking if I could send ***** over for gas because the *** had put a hold on his accounts and he said he would drop off the money when he dropped off the car at my house. I have used ***** services a bunch of time and didn't think it would be a problem so my son sent over ***** to his account because I was having trouble because I didn't have cell service where I was working! I texted **** at 1:02 pm to make sure everything was good with the drop off and to see wear he left the money and keys, he said he left the keys in the mailbox and would cash app me the money back as soon as he got to the office.On 6/7/22 I asked if he sent over money and he said the *** froze his cash app account as well and he would drop off the money. texted again on 6/11/22 no response. texted 6/13/22 again said he would drop it off. texted 6/17/22 said he would drop off that night or the day after.texted 6/20 said he would drop that day.texted 6/21 no response.texted 6/23 said his father had a heart attack and would get me $ ASAP. 6/30 texted no response. texted 7/2/22 no response. texted 7/7 no response. got a text from **** 7/10 said he was hit by a car in hospital would drop $ in my mailbox. 7/13 texted responded on 7/15 that I would have money by end of there day. I also called almost every time before I texted and no one picked up and left numerous messages with no return call!! I have used **** numerous times in the past and his lack of communication and excuses are ridiculous.I have all the texts in my phone

    Customer Answer

    Date: 08/13/2022

    Better Business Bureau:

    At this time, I have not been contacted by J&S Towing and Asset Recovery regarding complaint ID ********.

    Sincerely,

    *****************************

J&S Towing and Asset Recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.