ComplaintsforPetsWarehouse.com
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a replacement fishtank hood for my Fluval Flex 32. On there online store, it showed the complete hood with all the attachments for the purchase price. I ordered the hood on December of 2021. I received the hood, but it did not have the back cover nor the feeding door. I sent screenshots to their customer support people of what I received and what was listed on their website. I've been going back and forth with PetsWarhouse for the past year trying to get this resolved. All I really want is them to ship me is the missing back cover and feeding door that was not supplied when I received the hood. I have pictures of what I received and what was listed on their website and have uploaded them. The customer service is terrible! The said they were working on getting me the parts, but for 1 year? I kept emailing them every few weeks, and finally they stopped responding back to me.Customer response
01/13/2023
Better Business Bureau:
At this time, I have not been contacted by PetsWarehouse.com regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Aug 31st 2022 I ordered two bags of ********** Grain Free Small Blueberry Chew for my dog from PetsWarehouse (order #******). I paid $25.20 per bag, $50.40 in total online. On Sep 10th the box was delivered but with only one bag inside. On the invoice included in the box someone corrected printed "Qty 2" to "1" with the pen. I received the emailed from PetsWarehouse stating that my order has been delivered. I tried to call the number listed on their website, but only got a voicemail. I left a message asking to call me back. I also emailed them explaining that I received only one bag instead of two I paid for, I included a picture of the box with one bag in and a picture of above mentioned corrected invoice. I asked to either send me another bag or refund the money for the missing product.I did not receive any kind of acknowledgement.Business response
10/04/2022
The customer was refunded and she didn't realize that we did email and agreed to remove the BBB complaint. The refund $25.20 September 25th.
This complaint should be voided out.
Thank you
JP
Customer response
10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****************************
Initial Complaint
08/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order for $100 worth of hummingbird nectar on June 13th. I was told my shipment was damaged and returned to sender. 2 email requests and a voicemail asking for a refund and no answer. I still don't have my order and I'm out $100.Hi **** An order you recently placed on our website has had its status changed.The status of order #**** is now Shipped Order Details Order Total:$101.16 USD Date Placed:Jun 13th 2022 Payment Method:Braintree (PayPal)Initial Complaint
01/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On December 11th, 2020, I placed an order through Pet warehouses for 3 sets of 24 cans of Purina Fancy Feast Kitten **** Chicken flavor in the amount of $114.30 (order #******). The order was set to arrive within a few days, however on December 13th, 2020, I was informed that the order was now backordered and there was not a future delivery date. I have sent numerous emails to the customer service email provided with a promise of ***** hour response time (business hours) but have yet to receive a response. I then tried to cancel my order, but still have not received a response. I have called the phone number listed on their website and on the order confirmation but nothing. I just want to cancel my order since there is no future delivery date and in the month since ordering, I have managed to obtain the same food elsewhere while Pet warehouses remains on backorder.Business response
01/12/2022
We never processes the order or charged credit card. The order was declined for no payment, customer was emailed and called.
Thank you
**
Initial Complaint
10/01/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase and it took 30 days to arrive. When it finally arrived, all of the items that I paid for were not included in the package. This company acknowledged that they owe me items but now refuse to ************* or respond to my emails and voicemails.Initial Complaint
09/13/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Pets Warehouse has not responded to multiple written requests to return product they sent in error. I complied with their return policy by notifying them that they sent the wrong product within 24 hours of delivery. I sent multiple emails requesting the return label, but they respond only that they received my request. This has been going on for over 8 weeks with no resolution. I would just like to return the product and get a refund.
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.