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Business Profile

Holistic Health Practitioner

The Balance Health and Wellness Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holistic Health Practitioner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment to endorse a gift certificate that I received from my deceased mother last year to have an active therapy release treatment at this establishment. The business never asked to see the gift certificate (attached) and when they called me after I left, they said they did not recognize the gift certificate number I provided. Then, they insisted on being pain (now twice) for the treatment I had. I gave them my payment information over the phone because I did not want to be billed for it, but they ended up collecting payment for a treatment that my mother already paid for when she purchased the gift certificate for me. In addition to being upset that my mother not being here to have taken care of their mistake herself, she was a loyal customer who had patronized this business in the past.

    Business Response

    Date: 09/10/2025

    *** ****** came to our office on Saturday, September 6th 2025 for a 10:30am appointment. She said that she had a gift certificate, but did not present it to the receptionist. She received her treatment by the therapist and then left the building after her treatment without paying or presenting a gift certificate for the service. When the receptionist later called *** ****** and asked her about taking care of the payment for her service *** ****** paid for it over the phone with her credit card. If she would have presented the gift certificate, the credit card payment would not have been needed. Later, *** ****** emailed us a picture of the gift certificate. Although a picture is nice, it must be presented to us in original form to be considered as a viable form of payment. All *** ****** needs to do is to present the original gift certificate to the office to have her credit card charge reversed. This was an unnecessary complaint as the situation would have never occurred if *** ****** just presented her gift certificate while at our office. 

The Balance Health and Wellness Center is NOT a BBB Accredited Business.

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