We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

General Appliance Repair Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Needed my Bosch Dishwasher fixed! Googled service for queens for this dishwasher! I saw General Appliance repair and called ************ a Man named ******* answered and said he fixes Bosch dishwashers! He said he would come in about 2 hours! He came looked at the dishwasher said I need a pump. He said it would cost ****** . I then said see are seniors Im 76 and my husband is 75 he said Ill give you a better price which was ****** I said ok! He then in turn said he has to buy the pump and needed ****** dollars I gave him a check which he cashed! Said he would be back tomorrow which was Saturday! Didnt come till Tuesday. When he came he put in the pump it worked for a little while and then the dishwasher died again . He said he had to get another pump it didnt fit! He came back and put a pump in and it worked for awhile so my husband gave him a check for the balance of ******. After he left the dishwasher died again . He came back and said he didnt know what was wrong. He said he would give me ****** refund I would just pay the service call of *****. I agreed it been two weeks I have not received any check . I have been texting him said its in the mail . He is a scammer Ive read some reviews to late. I dont have a dishwasher which I need because of severe arthritis and Im out ******. I hope you can help me . I have a bill a copy of two checks he cashed and his car plate number .his email is ********************************************************* his cell is ************ *******! Thanks for your help

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired G.A.R.S. owner ************************* to repair my washer / dryer, which was not generating any heat for its dry cycle as it used to do when working properly. He came first with an associate to look at the machine and charged me a $260 deposit, promising to come back with a part he needed to order. Several weeks went by and then he came back and did some work and charged me a further $365, for a total of $625. After he left, I quickly discovered that the washer / dryer was not repaired and was the same as before. When I contacted him, he promised to come back again but never did. He has ignored all my subsequent calls and emails and I am unable to get any of the money back.

    Customer Answer

    Date: 10/20/2022

    Better Business Bureau:

    At this time, I have not been contacted by General Appliance Repair Services regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a repair done on my GE oven. No problems. Ordered a replacement of the gaskets on my GE refrigerator. Paid up front in full.When the parts arrived an appointment was made for the installation. When the date of this appointment came there was a no show no call to cancel or anything.We called again, set up a new appointment and again a no show with no notification. I have placed numerous phone calls and an email since then with no success.They have my money and I dont have my refrigerator repaired. This is fraudulent.

    Customer Answer

    Date: 10/18/2022

    Better Business Bureau:

    At this time, I have not been contacted by General Appliance Repair Services regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The gentleman from general appliance company to fix my washer. He needed$200 to buy the part . I gave a check for the amount, never saw him again or returned my calls . The check # *** from my citi bank account was for the owner of the company mr. ************************* dated on 08/11/2022 **** cleared . Untill today have not returned any of my calls!!

    Customer Answer

    Date: 10/07/2022

    Better Business Bureau:

    At this time, I have not been contacted by General Appliance Repair Services regarding complaint ID ********.

    Sincerely,

    *************************

General Appliance Repair Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.