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Review fromJonathan J
Date: 07/16/2025
1 starA Masterclass in Frustration: My RentRedi Experience
RentRedi is a baffling platform with poor support, creating inconvenience for landlords and tenants alike. It forces tenants onto a mobile app while the landlord's mobile experience is useless, chaining them to a desktop.
The platform ignores core problems, instead pushing useless "updates". When I experienced multiple failures on vacation and requested a simple $40 credit, support agent Angelica just sent me cancellation instructions. This sums up their philosophy: if you have a problem, they'd rather you just leave. The Android "app" is just a slow web wrapper, not a real app.
Conclusion: RentRedi is a good idea, terribly executed. Its design is inconvenient and its support is insulting. It creates frustration for everyone. Avoid it at all costs.
RentRedi
Date: 07/18/2025
Hi there,
We apologize for the frustration you've experienced, and we want to look further into the issues you mentioned, specifically regarding the landlord mobile website.
The mobile website **************** parallels the iOS app and the desktop site, but issues with loading speeds may have a number of origins. Additionally, we want to get more feedback from you regarding the foundation of the site.
We want to work with you to collect your feedback, so we can repair any issues we encounter.
When you have a moment, please reach out to our support team so we can collect data and work through this with you.
*******@************
***** ********Review fromHayley S
Date: 11/03/2024
1 starI don’t even know what this company is l, I just started getting random charges from them over in over in the span of minutes. Luckily I can dispute them because they are pending. They charged $114, $8, $14, $229, exc.
Obviously fraud.Review fromJesse H
Date: 07/11/2024
1 starDO NOT utilize RentRedi. I called 5 months in a row for them to refund automatic payments for a service I never even used. They guaranteed me they removed my information from their system, and yet! I was charged again today. I have now just canceled that card and had to order a new one, and redo all of my automatic payments! HORRIBLE!RentRedi
Date: 07/25/2024
Hi *****!
We want to apologize for the strife and frustration this issue caused. I'm happy to say that our tech support team was able to correct the issue that blocked your unenrollment from credit boosting. We can confirm that you will not be charged, nor with this issue impact anyone else.
We can also confirm that your payment method and information is no longer in the system, as per your request. Thank you for being open to working with us on this issue.Review fromNicole H
Date: 04/05/2023
1 starAbsolute nightmare of a company, DO NOT UNDER ANY CIRCUMSTANCE do business with them. They put my account on hold, didn't notify me and continued to collect rent from my tenants for 3 MONTHS! It took me 20+ hours to finally collect my rents and I still have no idea why my account was on hold. RUN AWAY FROM RENTREDI.RentRedi
Date: 09/11/2023
Hi ******, We apologize for the inconvenience you experienced with your RentRedi account. However, we must clarify that RentRedi does not put accounts on hold. Our payment processor is responsible for account holds, which are based on various variables and mandated by regulations. Unfortunately, these reasons are not communicated externally, even to RentRedi. As soon as your account was put on hold, we notified you within the app, and your Merchant Account displayed as "On Hold". We strive to actively partner with our customers to resolve these holds as quickly as possible by acquiring documentation. However, the payment processor's underwriting team has the final say in the validity of documents, and they *** request additional documentation after their first request if needed. We apologize for any poor communication that *** have occurred during this process. We understand that this was frustrating for you and appreciate your patience while we worked to resolve the hold and refund your annual subscription fee. If you have any additional concerns or questions, please do not hesitate to contact us. We value your business and are committed to ensuring a positive experience for all our customers. Sincerely, The RentRedi TeamReview fromDwanye Z
Date: 04/03/2023
1 starWe are landlords that have used this app since Sept 2022. I was pretty smooth sailing until Jan 2023 when our rent collected got placed on hold. I was extremely busy with work and figure everything was fine with the account and hadnt checked it. They stopped depositing our rent checks Jan 05 and never notified ** with an issue. We are currently on day five trying to get our 14 thousand dollars that owed to ** with no help from customer service. The support team says we have to deal with the problem via email and has hung up on ** numerous times. Our bank accounts are currently overdrawn.RentRedi
Date: 05/04/2023
Hi ******,We apologize for the inconvenience you experienced with your RentRedi account. However, we must clarify that RentRedi does not put accounts on hold. Our payment processor is responsible for account holds, which are based on various variables and mandated by regulations. Unfortunately, these reasons are not communicated externally, even to RentRedi.As soon as the account was put on hold, the account administrator was notified in the app, and the Merchant Account displayed as "On Hold". We strive to actively partner with our customers to resolve these holds as quickly as possible by acquiring documentation. However, the payment processor's underwriting team has the final say in the validity of documents, and they *** request additional documentation after their first request if needed.We apologize for any poor communication that *** have occurred during this process. We understand that this was frustrating for you and appreciate your patience while we worked to resolve the hold and refund your annual subscription fee. If you have any additional concerns or questions, please do not hesitate to contact us. We value your business and are committed to ensuring a positive experience for all our customers.Sincerely,The RentRedi TeamReview fromLilly B
Date: 11/04/2022
1 starI tried RentRedi as a property manager of six properties. My first vacant property, I put in the data, got the application sent out, and the potential tenant spent $35.00 to apply. The next day, I logged in and the reports said Check back in 10 Minutes. The next day, same thing. I spent the next SIX DAYS on the customer service/tech support chat. Every day was the same answer. ************* is getting back to ** ASAP. I finally demanded a refund. They said no please give ** more time theyre sending me the correction right now! Of course, that never was completed. I cancelled. This company is NOT trust worthy. Imagine the same problems with rent collection?! I would NOT recommend.RentRedi
Date: 05/04/2023
Hi *****,We are sorry to hear that your experience with RentRedi was not a positive one. We strive to provide excellent customer service, and we apologize for any inconvenience you experienced during this process.Our records show that the issue you experienced was resolved by our development team within three business days of being reported. Although we understand that this delay caused frustration, we believe that the issue was resolved within a reasonable timeframe.Regarding your request for a refund, we can confirm that your subscription fee was refunded as requested. We apologize for any inconvenience this may have caused.We take your feedback seriously, and we will use it to improve our service going forward. If you have any additional concerns or questions, please do not hesitate to contact us. We value your business and hope that you will consider using RentRedi again in the future.Sincerely,The RentRedi TeamReview fromRobin G.
Date: 10/10/2022
1 starI signed up with rentredi because it advertises that one of the benefits it includes in the package is background checks. It doesnt say there is an additional fee. I thought this was a pretty neat feature because where I live people are pretty low income and it would be nice to cut them a break. As it turns out there is a $35 fee for each check. I felt their ad should have stated that there is an additional fee for this service but it doesnt. I feel this is false advertising.RentRedi
Date: 11/09/2022
Hi *****, thank you so much for your feedback. On our Marketing page and in our app when landlords generate the background check, it states there is a tenant-paid $35 fee before sending. This cost is to verify the tenant screening and produce a credit, criminal, and eviction report from TransUnion, who applies the fee. If youd like, some landlords reimburse the fee for their tenants. However, we understand this solution is not for everyone. We appreciate your feedback and will pass this information along to the team for further review. Thank you again for this feedback.
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