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Business Profile

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Kings Cross

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed on order with this company on Oct 10th, 2024. They sent the wrong size item, (I ordered XL, they sent small), after a couple weeks of finally getting them to respond, they said to send it back and they will send the correct size. I sent back the small, and they still have not sent the correct size and it has been almost 2 months. No response to any of my calls or emails. Most of the reviews for this company are the same. This company is horrible and should be put out of business (after I, and everyone else this company has defrauded get a refund).

  • Initial Complaint

    Date:08/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An on-line order was delivered on August 21. One item was missing; and two items were incorrect (I ordered Women's and they delivered Men's). Per the policy of the merchant, a customer must have a "return authorization number" in order to return merchandise. The customer is given an email and a phone number. I called the number and left messages in voice mail. The messages were not returned. I sent multiple emails, and those emails were likewise not returned. I have also put a partial dispute on my credit card.

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased multiple items on 1/22/24. Because they didn't process my order in a timely manner, my items did not arrive until 2/2/224. I returned a shirt that didn't fit and it arrived back at the seller on 3/1 (see attached proof of delivery from ***). I've yet to receive a refund and have called and/or emailed multiple times with no response. I'm trying to get a refund for the shirt I returned. I kept the rest of the items. Per their website, the item is worth $33.50. The attached invoice doesn't indicate a specific cost of the shirt.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the exact email I sent to the seller on two separate email accounts that I can find affiliated to the business, **************************** and
    *************************. I have sent this email to these emails 3-4 times with no response or acknowledgement to try to resolve the issue. I have also tried calling the business directly and leave a voicemail 2 or 3 times with no call back. I’m just trying to get the money back we were charged and didn’t receive the items and for another order return it for a refund.

    Order#*****-*********** **********

    I did receive the package that day. Though the order# ***** was missing the polo shirt. I no longer need that shirt so you can just refund the money on for that shirt should be $15.

    Order# *****-***** **********

    We received this package but being its duplicates to the other order it’s not needed and would like to send it back to you for a refund. Total should be $98.50

    Order# *****-***** **********

    Never was received but was charged to the card would like refund for that order please. Total should be $181.12.

    Thank You
    *********** **********

  • Initial Complaint

    Date:11/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15 I ordered a ******** Outfit for my husband at cost of $142.50. The ******** were too small and I wanted a return label (which they say is available). I wanted to replace them with the right size. I sent several emails and made several phone calls but I got no response. No one answers the phone, it is please leave a message which they never return. I decided to order the right size ******** which costed $77.57 and was hoping to get someone to send me a return label for the small ones. I also order a women's hat on October 17th. I ordered a black hat but received a plaid hat. Again, lots of emails and phone calls and no response on getting a return label. The hat cost $21.50 plus shipping. I just want return labels and refunds for the items I can not use.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company, they sent the wrong item. Like many other people, I cannot reach them via phone or email to get a return started. I wish I had checked here to see all of their fraudulent activity prior to ordering.

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an outfit from Kings Cross and It was the wrong size. I called several times and left several emails and they never responded. Their website says you must have a return authorization from them to get a refund but they won't respond. I looked online at their reviews and this is a very common theme with them. Everyone that they've ripped off should be reimbursed and this company should be shut down immediately.

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a purchase on 02/06/23. They sent us the wrong size. We immediately contacted them to ask them to send us the correct size for our event and they never responded to our email or phone messages. Our even has passed and we no longer need the item. In order to return an item, they must provide you with a return authorization code within 30 days. We have called several times and no one answers. we have left several messages and have sent several emails and have yet to receive a response. We want our money back.

Kings Cross is NOT a BBB Accredited Business.

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