Business ProfileforFuccillo Nissan of Latham

On 4/8/22 I turned in a lease after 6 months of owning it. I purchased the Dent & Dings And Tire Warranties with this vehicle. I told the Finance guy at this time “Jeff” that I wanted a refund for the unused portion of these warranties and he said he would look into it and let me know. I attempted to make contact with him through my salesman, however, he said he would give him the message when he saw him that I was looking for the refund paperwork, etc. I never heard back from “Jeff”. On 4/27/22 I went to Fucillo (which was recently purchased by *****’s Nissan dealership) and met with whom I thought was “Dan” a manager. We completed the cancellation paperwork and I was told to expect my refund in 4-6 weeks. On 7/5/22 I went back to see what was up with refund and Mike, Manager, tells me there is no one named “Dan” in Finance but there is a “Brendan”. I met with Mike, General Sales Manager, who was relaying this information to “Brendan” in Finance. I never got to see Brendan to see if this was the gentleman I dealt with, however, after waiting a half hour for an answer, Mike came back out and said they do not have access to Fucillo’s warranty records after *****’s took over the company and Brendan sent an email to “Bernice” who deal with Fucillos warranties. I was told he would call me to let me know when he heard from Bernice. I asked if Bernice worked in this building in Latham and was told No”.Since this date, I never heard back and left 2 messages for Brendan to contact me. Still no return call from anyone. During one of my calls to Brendan, I asked the woman in Accounting is Bernice was in the building and she told me she believes she works in Florida. I am attempting to collect my refund, but cannot get any answers from anyone at this dealership. I also emailed Nissanusa and explained my issue and it said I would hear back w/in48 hrs. Still no answers or call backs. This is bad business!