Complaints
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
JSP didnt care about my concerns. They wanted to shut me up. ***** from customer service was rude and told me to take my ****** review down and I would get my refund. I took the review down for over 25 hrs and have not received my refund or any correspondence. I put my ****** review back up. Here is my post, Keep your money, the public needs to know to avoid this company. Im a nurse and single mom who lost 5 hrs of work just to be told nothing is wrong. I spent nearly $400 to be told they dont know whats wrong and Im without power again tonight. Please read below before hiring this company.Terrible communication. 2 hrs later than told. Service electrician was kind but took his time to time to over charge. I called dispatch to address my concerns during service, but they refused to speak with the technician with me on the call. Dispatch, ******, was going to call the electrician independently but never did. Im going with ************** moving forward.Also, prior to service arrival I was told on the phone they offer a free estimate, but I had to sign an agreement upon service arrival to pay $347 for a diagnostic work up to find the issue. They found nothing wrong, but my power keeps going out.and my account is $347 less than before the useless ********** dad had his own master electric company and treated his customers well. Stick with the independent companies. *** is a big company and doesnt care about their customers. STAY AWAY!!!Also, I received no receipt for service and was not offered one.Business Response
Date: 06/05/2025
Customer was explained that there was no charge to dispatch an electrician to her home as well as do an inspection. Upon arrival, electrician explained that there would be a diagnostic charge due to the time and extent to troubleshoot and identify issue. When the first diagnostic could not identify an issue customer was given choice to further inspect but refused. When trying to resolve issue with customer regarding charge, customer was asked if we provided refund would she agree to remove ****** review which she did. At this point a refund was submitted to her credit card company but we have no control over the timeframe the credit card company would take to apply refund. At this point no further requests will be made to customer and a do not service will be applied to the account profile.Initial Complaint
Date:03/13/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hired them to hook up a generator on 1/3/24. He noodled around with the electric and then could no longer turn on the generator. It worked fine when he got there. Just needed a new battery. They're claiming that showing me the generator actually working was not in their contract! I'm just supposed to take their word for it that it would work if they were still able to turn on the generator? We argued and they left. I thought because they knew they failed! So the generator has never worked since then and they suddenly (after over a year!!) have contacted me with a bill for over 2k for this hypothetical electrical work that they did. I know this is a small potatoes complaint in the big scheme of things you do there, but I am a struggling single mother with a disabled child and I just cannot handle this on top of everything else. It's just too unfair. And this company apparently is notorious for ripping people off.Business Response
Date: 03/17/2025
JSP arrived on site to inspect a portable generator system that was not working properly. Upon arrival, the customer explained the situation that about one year ago her and her husband attempted to start the generator and perform the transfer sequence, but they were unsuccessful due to a fault in the transfer switch system. She has not attempted to start the generator since then, and would like the system repaired. Upon further inspection and replacement of the battery, so the generator can start, I noticed that the plug on the meter is supposedly an automatic transfer switch, but due to the experience with this particular unit, we are unable to test it without knowing it is 100% safe. Because there was a fault in the past I am recommending that this transfer switch be removed and a normal portable generator hook up is installed in the home.
JSP will perform the following work:
Apply for a permit with central ****** so we are able to remove the generator hook up that is currently installed and placed the meter back in its original location.
Install a 30 amp generator plug on the outside of the home wired into the main electrical panel to a 30 amp breaker with a generator interlock kit installed.
Upon completion of work, the generator was not working. Performed complimentary oil change and replaced the spark plug but it still did not work. Repair of the generator was not part of the estimate but the customer is refusing to pay.Customer Answer
Date: 03/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They did come to service a generator which I had not started in a while. All it needed was a new battery and some gas and they had it working fine. The issue remained that I was not able to connect it properly to the electricity. We now had a generator that powered on fine but was not properly connected to the house.
JSP did electrical work and then told me they were finished. The generator still did not connect to the electricity. The guy tried repeatedly but was unable to show that the work was done correctly. Am I really expected to take their word for it? That would be ridiculous. Especially with a company that I have since found is notorious for fraud and ripping people off.
I have no idea what they did but they did not get my generator connected to the house which was the only goal. Even the generator that they had serviced with gas and a new battery no longer worked. I'm not paying them for "hypothetical" work that they can't show me because it's not done correctly.Thank you for your help!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *****
Business Response
Date: 04/01/2025
As explained, the estimate was to install and connect the generator. When it was identified that the generator needed repair, that is when another estimate was created. The original estimate did not included any and all repairs for a generator that needed this service. If this was a vehicle, it would be as if we charged to chair the tires but then identified that the car had issues with his engine. That was not why wereCustomer Answer
Date: 04/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The generator did not need a repair. The first time they came it was to start up the generator which they successfully did with a new battery and some gas. No problem and I paid for that. The job in question was to get said generator actually powering the house. That was not done.
Again I would like to know why I was not billed for this until over a year after the fact. When the people left my house they knew exactly why I wasn't paying, were apologetic and I never heard from them again. Suddenly now this is an issue again?
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *****
Initial Complaint
Date:01/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took $3500 that they estimated to repair/fix boiler at the end of December. The guy was not even there for four hours. Was still broken three days later and we called immediately. We are still waiting for them to show up and repair. They now say there is a different problem that costs another $1500 and they won't come over until we finance the additional funds. They also told my disabled, elderly husband that it was $18,000 for a new boiler (had two other quotes - closest was $11,500). There has been no hot water and no heat in this apartment for over a month. They are stating it is because we asked for two separate loans - they wanted to do one loan so it looked like one estimate and one repair bill. Either way, they have $3500 and we have no heat or hot water STILL. They evidently do NOT guarantee their repair work. Every day, they say they will call back tomorrow - every day they never call back or show up.Business Response
Date: 01/31/2024
On 12/29/2023, we visited the customers home and determined that their 11 year old ******* Boiler was in need of several repairs. We provided the customer with multiple estimates which they chose for $3,373.00. Husband did not make a decision right away as he had to speak with wife to review. Customer did not make decision until 1/3/2024 and then had to ****************** document process for approval which took longer then expected as customer had technical difficulties on his end. After approval was completed, we visited customers home at 1/11/2024. Once repair was done, issue came back with an error code on 1/16/2024 and a Technician was sent out again for review. Technician spoke with manufacturer who identified that a control board is the issue and needs to be replaced. Customer was made aware of this and said they would get to us with a decision. Customer called back on 1/18/2024 to say they wanted to move forward with the additional cost but wanted a separate loans with two different payments. This proved to be difficult as financing company does not issue two loans unless one loan is closed out and funded. Once the first loan is complete, they will then issue a second loan. When communicated to customer, there proved to be additional customer difficulties to approved the 1st loan which continued to delay the process. The moment the customer approved loan, financing company had to complete their back office funding process before a second loan can be reviewed. This has continued to delay the process and we are awaiting for our financing partner (GoodLeap) to finalize approval of the loan so we may have the customer begin a second application. At no point is this the normal process for projects that need additional funding. We simply would add on to the original loan with customer approval. Customer demanded that there needs to be a second loan which has now delayed the entire project.Initial Complaint
Date:09/07/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/27/2016 ********* *********************************************** installed a ***** BTU ********** ductless AC/heat pump Model MSZ-GL09 in my bedroom. Warranty covered 12-year compressor, 12-year parts, and 1-year labor. ***** was hot and I started having issues with the bedroom Unit. Normally once turned on it would cool the bedroom down in minutes. The unit was doing the opposite and causing more humidity. making the room even hotter. Contacted ********* by phone unknown member of JSP Plumbing answered the phone explaining JSP bought out ********* and is honoring and taking care of ********* customers. 4/18/2023 JSP Home Services technician ****** "G" ****** came to my home to diagnose and repair the bedroom A/C unit. Repair was a substantial amount G offered to sign up me up with GreenSky to pay no interest until 11/12/2024. Currently enrolled in autopay with GreenSky to ensure I dont miss any payments. The repair lasted approximately 4 months. 8/7/2023 JSP Home Services technician ****** "G" ****** came to my home a 2nd time to repair the bedroom A/C unit. Repair did not make sense to me. G explained he could make a hole in the bedroom wall to look for a leak. "G" notified me JSP would not be held responsible for patching up the hole in the wall. "G" said he could come back the next day with a helper which would cost an additional $502.28. (To eliminate making a hole)Currently still paying GreenSky. Pouring more money into a repair that was not guaranteed made zero financial sense. G went out to his van to call his manager about getting a discount on a new unit. I was quoted $7,726.50. This pricing was unacceptable. I understand the price of things has gone up. Brand new FULLY installed was $3,712.00 So when I was quoted almost $8000.00 I asked "G" what is your boss charging me for the unit itself? He could not provide an invoice and simply stated we sell them at a "Flat Rate". I told him to immediately cancel the monthly service plan they were charging me.Customer Answer
Date: 09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
Date:07/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 issues:(1) JSP was hired to install a mini-split system in my house in ******** They completed the work in Nov. *********************************************************************** the cost I paid them. I have now in July contacted them 3 times and keep getting the run around. It is holding up selling my house. I am getting desperate and need your help. I have moved to ** and am selling the ** house ASAP (2) JSP was hired to wire a small addition to my house. They billed me for $4000 which I thought was included in the loan when the minisplits were installed. When trying to figure all of this out, I found a loan they took out to cover the $4000, with my name forged on it. Also, I could never get them to do the final inspection so I could complete the construction. I ended up hiring a third party at my expense just so the construction could be finished. I am desperate to get all of this settled so I can sell my house. Work on #1 first so I can get my house sold.Business Response
Date: 08/04/2023
*********************** purchased and agreed to an installation for $19k and after completion it was discovered that the customer did not have enough amps to power the original purchased. A second quote was given to the customer which she signed for a purchase of $4k. In the agreement, it informed the customer that the purchase would be funded by their line of credit that they had originally financed the 1st job with. To complete this, the customer was sent a financial approval email which she needed to agree to before the funds would be released to JSP Home Services. Once this was verified, we moved forward with the 2nd half of the project. Upon completion, a 3rd party needed to inspect the electrical work and approve and close out all permits. This had proved to be difficult as we were trying to coordinate with the customer, town inspector and a JSP service expert. It also became difficult as the customer was not present in ******** and needed to coordinate with someone who lived in ********. After many attempts with the Town and the 3rd Party inspector, we were able to process and complete on 8/2/2023.Customer Answer
Date: 08/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:There are several inaccuracies in their response. At no time was I informed about the second loan, until I started receiving a bill from the finance company. I would have never qualified for two $20,000 loans. I never signed for that loan.
The inspection response is inaccurate. I tried many times to get them to come out to inspect the preliminary wiring in my addition. They never set it up, offering many excuses, so I found one of my own so construction could go on. I paid out of pocket even though it was supposedly included in the original contract. For the mini split inspection, it also never happened. Work completed in November 2022, again many excuses. I spoke with *****, who never followed through. I gave him my son's phone number, and mine, so we could make arrangements to meet there to finish. They NEVER made an attempt. It had nothing to do with my move. Early this month an inspector called for JSP and I told him I do not need his services because I had, AGAIN, found one on my own and paid out of pocket. Within 2 days, all of the inspections were done, and permits closed out.
I know this is a he said-she said problem. I believe they fraudulently took out an additional loan in my name. I have no paperwork for that second loan that has my signature. They did not take care of the inspections as per contract.
I stand by my complaint.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer Answer
Date: 08/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They are never going to admit to this. I will stand by complaint and expect it to remain registered with you as a complaint. They know that they have done what i said. In an effort to get past
this i am suggesting that they pay me $2000 to close this out.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 08/15/2023
As explained. We have provided all the services agreed upon. The customer wanted an altered timeline that benefited the sale of her home but did include a practical timeline into her need. When dealing with 3rd party inspectors as well as permit approvals, the process took longer then she was willing to waiting. We will not be refunding $2k.Initial Complaint
Date:03/10/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I re submitted this complaint according to ********************* email. Nothing from BBB so far.Business Response
Date: 03/31/2023
We here at JSP Home Services appreciate all feedback. Our customer's satisfaction is a top priority. After a conversation with one of our company representatives we believe a positive solution was agreed upon by both parties. We can not grow and get better without your input.Submitted: 03/23/2023*********************
**********
*** **** ********
******************Initial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
JSP installed a boiler in our home earlier this year. Now that we are in the winter season, it won't stay on/working for more than a few weeks or sometimes days at a time. We've had several service calls and they cannot get our brand new, expensive boiler to work. When we cal and tell them our heat is out they say "It'll be fine for one night, we'll be there tomorrow." It was supposedly a sensor that needed to be replaced (again, brand new boiler) but the heat has gone out twice since then and there doesn't seem to be a path for resolution. We're waiting for another service visit but I'm at my **** end and don't know what else to do to try and get a functional boiler than doesn't require twice monthly visits. I definitely think I overpaid based on the fact that it isn't working.Business Response
Date: 12/14/2022
To whom it may concern,
We received a call from this customer informing us that their recently installed boiler had shut off and was not functioning. We scheduled a service call for our next immediate appointment and ************** has restored boiler operations at this time. We are currently working with the manufacturer of this boiler as it appears there is a potential warranty issue which JSP is committed to resolving as we take great pride in our quality of work and customer service. We have been in contact with the customer directly as well and have a follow up appointment scheduled for 12/15/2022 to ensure we resolve any outstanding issues with this boiler. It is unfortunate when we have intermediate issues on equipment that take multiple visits to diagnose and correct and we do everything in our power to resolve these as quickly as possible.
Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a 2 year service agreement (JSP refers to this as a ************** Membership) and had 3 furnaces serviced by JSP Home Services 03/07/2022 and made a payment for ********. I never received detailed / itemized invoice as documentation of coverage (this was requested numerous times on 3/9/2022 and again on 03/17/2022)************** Membership includes "two annual system checks for both cooling and/or heating systems" in the home. I made an air conditioner annual maintenance appointment on April 4 2022. I was alerted the technician ******************* was en route at 2:22PM on 04/04/2022. The technician came out and did not even turn the air conditioning units on because they looked acceptable on visual inspection alone and were relatively new. I called JSP to reschedule the maintenance appointment to a warmer day. The customer service agent informed me it was standard to at least fire up the units at the annual maintenance to ensure they are functioning. We rescheduled the appointment to May 23, 2022, however the service provider never came to this appointment. No contact was made by JSP to let me know it was cancelled or to reschedule.I would like a refund for my ******** purchase as JSP has been unable to hold up to the contract,Business Response
Date: 09/19/2022
After the receipt of the customer email on Monday September 19, 2022 the account was reviewed and a refund in the requested amount of $1270.08 has been submitted. An email stating this was also sent to the customer.
Thank you.
Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************************
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