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Business Profile

Electronics and Technology

SN3LL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27, 2025 I purchase a SN3ll Ghost phone 4 from ***************** I received an email saying my order had been received, and I would be updated it had been shipped. I attempted to contact the company 3 times as of this writing. Two times I emailed: **************** once on July 14 directly through my email and also a later date using the websites contact page. I also dug through the website and found the email: *********************** and emailed that as well on July 22. Reading the terms and conditions I see that I have 45 days from the time of purchase to request a refund and we are already coming up on 30 days. I plan to make this request in a few days if I don't receive my phone but I doubt the request will be granted since it would be made on the same unanswered email accounts.
    A few years ago I bought a phone in this lineup under the website where it what just a Ghost phone and at that time I had no problems getting that phone.

  • Initial Complaint

    Date:06/02/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: April 15, 2025
    Amount Paid: $639.92
    I am wanting to return my phone but because of many obstacles, I have not been able to. They have a 14 day return policy and in every attempt to email them during this period, I did not get a response back.

    I bought the ghost phone about a month ago knowing I could return it if I didn't like it so I took what I thought would be a small risk (given that they gave me 14 days to try it and return it if I wasn't satisfied). I emailed about returning my phone with no response back during the 14 day window (I emailed every possible email I could find online). There is little contact information so I had trouble reaching them. But, I was determined to get my money back so I sent an email saying that I was gonna speak to the BBB and FTC for help and as you can guess, I get an email from Sebastian S**** himself apologizing. He sends me the return label. I then sent the phone through usps and of course nobody picked up the phone from the drop off location so it's currently on its way back to me. I am just sick of trying to do something as simple as returning a phone with the worst customer support. I understand that due to SN3LL being acquired, there are delays, but this is just ridiculous. Many other people have had the same experience as me so I’m seeking help. I primarily just want my money back.

    Customer Answer

    Date: 06/11/2025

    I wanted to reach out to the BBB and let them know I was able to get my refund for my recent complaint #******** by reaching out to my bank. However, if there is a way to leave a review on the company, I would greatly appreciate it.

SN3LL is NOT a BBB Accredited Business.

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