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Business Profile

Hot Tubs and Spas

Wave Tubs USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tubs and Spas.

Reviews

Customer Review Ratings

1.25

Average of 4 Customer Reviews

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Review Details

  • James D

    Date: 04/25/2025

    This is the biggest piece of junk. They would not refund my money fora product that has only worked for 2 months out of the 5 I have owned it for. **************** is absolutely terrible, they take up to 2 days to email you back, and never answer their phone. I had to do all the repairs myself. This company is a joke.

  • Magdalena H

    Date: 09/07/2024

    ******** product, bad company. Pump failed within eight months and we only have used it for 2 to 3 months during the summer months. The company was able to send a new pump. However, the liner started separating and bubbling up within a year and they have not replaced it stating that it is out of the warranty. We have now had the hot tub for two years and used it for about five months and, the whole liner is separated throughout making product unusable, horrible product , do not buy !

  • ARIELLE S

    Date: 08/26/2024

    ******** experience with this company. Purchased our wave spa one year and 2 months ago. Motor went out about 6 weeks ago about a month out of warranty. Liner started bubbling about 3 months ago. We knew we weren't going to be able to get the liner warrantied out But we're hopeful since it was only about a week and a half out of warranty that we would be able to get the motor replaced. Or honestly, even if we could just talk to someone and figure out our options. But no. There are no real people on the lines. There is absolutely zero real people on the customer service side of things. All virtual assistants. Opening a claim with BBB. Do not buy.

  • Jennifer A

    Date: 07/01/2024

    Wish I never traded here, they locked me out of my account and wouldn't let me withdraw the $200k I invested. It was really hard, I couldn't maintain my mortgage and had to sell my house. But with help from a Professional, I was able to get back mymoney. Reach out for help, if you're facing the same issues with them and need your money out. robertslee 6 1 8 AT gmail com...you can also reach out to her via (Whatsapp)+1 *********************************...

Wave Tubs USA is NOT a BBB Accredited Business.

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