Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Processed card payment at 11:06 am 9/26/2025 The 3 transactions were successful on 09/29/2025 our funds had not been deposited but showed everything was cleared and no issues. I called Valor Pay to see what was going on with our funds and was told it was flagged and sent to risk for validation. I asked why I was not informed and was given a basic answer that they had not gotten to that step. I was informed that it may take 2 weeks to get our funds released because risk was investigating the transactions. We have only one company that uses a card to pay invoices and we don't process those invoices until they approve them for payment. I am not allowed to speak with this risk department, and they do not seem to care what financial damage they are causing a small business. they are hold our approved funds and I cannot get them released but they will get paid no matter how long they want to hold our funds.

  Business Response

  Date: 10/01/2025

  We sincerely regret the frustration this situation has caused. We understand how important timely access to funds is for any business, especially small businesses, and we empathize with the concern expressed in this case.
  
  It may help to clarify Valor PayTechs role. Our company provides the payment technologythe devices and softwarethat enables merchants to securely accept transactions. In this situation, the equipment functioned correctly and transmitted the payment data as intended. However, Valor is not a credit card processor and does not hold or release funds. Those responsibilities, including risk review processes and settlement timelines, rest solely with the merchants processing company.
  
  Because of this, we cannot directly influence when or how funds are released. For any funding concerns, we recommend reaching out directly to the merchants processing company, as they are the only party who can provide assistance and further information regarding the release of funds.
  
  That said, we value our partners and their merchants, and we are always ready to assist in any way we canwhether that means helping to clarify where responsibilities lie, or providing support to ensure our technology continues to perform reliably.
  
  Our commitment remains to deliver secure, innovative payment solutions that empower businesses to serve their customers with confidence.

  -**********************

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2023 I reached out to the company to begin using their equipment for credit and debit card sales of honey. I was told that the company would charge the customer the credit card fee and I would not incur any cost for the use of their system. However, after the first month of using the system my debit card was charged. When I called the company, they said that they charge the customer and me, as well as a monthly rental fee. This information was contradictory of the initial phone conversation. Therefore, I wanted to cancel my use of their equipment. I was then told I would be charged an early termination fee of $295. This was also contradictory of the information they shared with me over the phone. I specifically asked if there was a fee if I decided not to use their product and was told no. After, many conversations with various staff members within the company I was told that they would allow me to return their equipment without charging me an early termination fee. However, when I returned the equipment, I was charged. I have reached out several times since trying to get a refund and the company will not longer answer my call or return my phone call. This company is misrepresenting their contracts with customers and refusing to uphold the promises they make to customers. This company should not be used by anyone. The company should be made to refund my money and be made to be honest with their customers about the costs they will incur.

  Business Response

  Date: 11/13/2023

  We understand your frustration and apologize for any inconvenience you have experienced. However, we would like to clarify that Valor Paytech is not the company that provides the processing services mentioned in your complaint. We sell our products to companies that offer payment processing services, and we do not directly sell to merchants.
  
  It seems there may have been a misunderstanding regarding the company responsible for billing and account-related concerns. The company you signed up with for credit card processing services is the one responsible for all billing matters, including any fees or charges incurred.

  
  We recommend reaching out directly to the company you signed up with to address your concerns and seek clarification on any billing discrepancies and providing further information on their contract terms and conditions.

  
  We apologize for any inconvenience caused and hope that you are able to resolve this matter with the appropriate company.

  
  Sincerely,

  Customer Support Team ********************

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************