Business ProfileforWright Monumental Works

On September 28th, 2022 I purchased a headstone totaling $3190.00 to be placed at ******** Cemetery in Jamestown NY , in section B, lot 57. I knew it would not be placed until 2023 as the cemetery had stopped pouring bases by 9/28/2022. My order number in ****. Wrights required a 50% deposit which I paid that day ($1595.00). To this day, I repeatedly call to check the status of completion of the order and I am repeatedly told 1-2 days , all will be done in 2 weeks, soon, you'll have the sketch by the weekend and spoke person, Vicky L******* tells me she has no control over when the "sketch" of the monument will be available or when it will be completed. The original excuse, "took time" to find a sketch on internet when I gave them a picture of what was to be on the stone on 9/28/22. The concrete base was poured 4 weeks ago by the cemetery. It seems that if nothing could happen all winter at the cemetery due the snow why would the sketch not have been done for final approval so it could be placed and set. This stone is for my parents gave site which they purchased in 2001. Since I purchased the stone, 9/28/22, my mother has since passed and now has an unmarked grave. I want the job completed promptly.