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Business Profile

Beauty Supplies

Feel Beauty Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for Feel Beauty Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Feel Beauty Supply has 22 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the establishments to purchase hair bundles ******* sold me the wrong color way to ******* the next day, and I went away for almost a week. I came in two days passed a seven day return policy even though I called the day I realize they sold me the wrong product and she told me it was OK with you to call me names and throw my product at me and yell racial slurs I didnt even ask for my money back. I feel like this establishment should be reprimanded. ******* assaulted me on 7/28 @ 349 pm

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 04/17/2023 an employee came up to me and stood and watched as I was Shopping. he then proceeded to tell me that an employee saw me on camera stealing oil which cost 4 dollars. Now this is a store I shop at on occasion and when I shop there I purchase expensive quality products for my hair. I would never put cheap oil in my hair. I was disgusted, I even told the guy I would never steal and that day I had a small purse so where I hold my wallet etc. there is no space for stolen goods. I even interact with the employees, not showing suspicious behavior. I am totally and entirely disgusted with this organization and they showed no remorse. I then wrote a police report. I have not proceeded with pressing charges since then they have not allowed me in the store when I am entirely innocent.

      Customer Answer

      Date: 06/15/2023

      Better Business Bureau:

      At this time, I have not been contacted by Feel Beauty Supply regarding complaint ID ********.

      Sincerely,

      ****************

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This location closes before its time stated it closes. I have traveled here hoping to get an item and was surprised to have a locked door. A man waved his hand and told me no. It was 6:40pm. They have hours listed for 7:00pm. I then begged saying I only needed one item and I was still told no. They do not follow their hourly listing.

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 2/11/23 i purchased a product and it was incorrect so i went back for a refund the next day, the lady told me heres a credit and were gunna get the correct product in stock in a few days then you can use that for the new item. So i return in a few days only to be told that they dont sell the product i need and im very upset and asked for a refund and the lady told me no.she was very rude and argued with me. my main purpose was for this one item not anything else in that place so i would like my money back. return info 2/12/23 at 2:05pm cashier ; pm beauty manager

      Customer Answer

      Date: 03/15/2023

      Better Business Bureau:

      At this time, I have not been contacted by Feel Beauty Supply regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting store to honor their store policy for an exchange or store credit for item I purchased on 12/24/2022 and attempted to return it for an exchange on 12/29/2022. The store manager/owner stated no exchange on final sales (which purchase is "not" a final sale).

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charges all customers a fee to use debit card. WHICH IS ILLEGAL IN **************. Several customers have complained about these tactics and nothing has been done, please help us!

    Feel Beauty Supply is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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