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Business Profile

Airlines

Turkish Airlines, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Turkish Airlines, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 513 total complaints in the last 3 years.
    • 186 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon, I am writing this email on behalf of my flight that I purchased and was scheduled to fly out on 04/26/2025, with a return date of 04/30/2025. I made an attempt to check in online, and was unsuccessful, so I arrived to check in at the counter, and was informed that I wouldn't be able to travel due to my passport being within 150 days of the expiration date , which is July 07, 2025. This ticket was purchased through *******, which Turkish airlines implied weas a 3rd party purchase. I was unaware of any of this information, until I arrived at the counter, of the Embassy laws that were mentioned. This information was listed nowhere at the time of purchase. I was traveling to this country to have a medical procedure done that was scheduled on the 04/28/2025 that I was unable to make. I have made numerous attempts to Expedia, as well as Turkish Airlines and have been getting nothing but the run around, and have been told that no one will be able to assist me in this matter. I spent $1002.11 for this flight that I'm only asking for to be rescheduled, or the credit to book another flight, and pay whatever differences, if needed. I am not looking for any type of refund, but I do feel as though I should be compensated. I understand that you have policies and procedures in place but again I was totally unaware of this law that was brought to my attention on the day of travel. I will continue to reach out to your offices until I reach the higher management or corporate representatives, whoever. I will also be posting this information on the social media platforms, until this matter is resolved approperply, with satisfaction. I don't have $1002.11 to just give or throw away to companies that's well established. I ONLY WANT A FLIGHT CREDIT TO RESCHEDULE. I DON'T HAVE $1002.11 TO GIVE.***** ******* ************ ************ Confirmation # ****** Travel dates 04/26/2025- Departure 9:00p- 5:05p 04/30/2025 -Departure 7:50a-12:40p (Itinerary # **************)

      Customer Answer

      Date: 05/26/2025

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turkish Airlines has lost my luggage and they will not provide adequate information as to what they have or will do to find it. I opened a ticket with them, but they do not respond, other than with canned responses to my emails. Lost on 4-17-25.

    • Initial Complaint

      Date:04/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am extremely disappointed to discover that the extra legroom seats I specifically paid for on four of my trips were changed without my approval. I carefully selected these seats and paid an additional fee for extra comfort, only to find that my seats were reassigned to standard options. The affected trips are as follows:Reservation CodeDate of TripSeat SelectedAmount Paid ******April 4, 20259H$184 ******April 5, 20256F(included in above)******April 23, 20255F$49 ******April 23, 202510K$80 This situation caused me severe leg pain during and after the trips, which greatly impacted my travel ************* addition, I was unable to select my meal option through the Turkish Airlines app for my trip on April 23, 2025. I have a special health condition that requires a gluten-free meal, and not being able to choose it created a serious health concern for me.Given the circumstances, I respectfully request a full refund for the seat selection fees I paid. I would appreciate your assistance in resolving this matter promptly and informing me of the next steps.Thank you for your attention and assistance. I look forward to your response.Reservation Code: ******

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase 2 tickets directly from Turkish airlines in March 2025. I spent over $2000. They only refunded me $248 even though I had a medical reason that doesnt allow me to fly. I had neck surgery on 12/19/25. I am still in pain. The tickets were for November 2025. Why are they keeping my money and did not allow me to buy travel insurance in their website. This is a scam.

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mishandled Baggage Incident on Turkish Airlines Flight TK 1872 (Cases *************************** I request your assistance regarding my family's challenging situation with Turkish Airlines concerning the mishandling of our checked baggage during an international flight. On April 21, 2025, my wife and young daughter traveled on Turkish Airlines flight TK 1872 from ********************************** (VCE) to ********. During our boarding process, a last-minute gate change from Gate 47 to Gate 49 created confusion, unfortunately resulting in the inadvertent abandonment of a crucial piece of our luggage. This issue impacted several passengers, including my family. The *********************** at *** has successfully located our missing bag, which is documented under Case File *********** while Turkish Airlines has assigned its internal reference number, Case Number **********. The bag contains several essential items, including my wife's laptop and necessary academic materials for her coursework at the ******************************* (***) in *************. As semester deadlines approach, the timely return of this bag is vital for her ********** a U.S. Air Force veteran (E-5, Security Forces, with service in **** and a 10% VA disability rating) and a retired officer of the **** (************** and ************************** I am disheartened by Turkish Airlines' lack of responsiveness in addressing this matter, which stems from their operational oversight.Given the circumstances, I would greatly appreciate the intervention of the Better Business Bureau to assist in expediting the return of our luggage to one of the following locations:Option 1: In-person pickup at ************************************************ (JFK)Option 2: Shipment to my residence at:I am fully prepared to cover reasonable shipping costs and can provide all necessary documentation to facilitate this process.

    • Initial Complaint

      Date:04/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/20/2025 I realized that my return trip from ***** was screwed up because of an earlier flight change that screwed up my entire itinerary that part of my return trip was missing from ******** to ********. I contacted my travel agency six times who refused to correct the issue, telling me the flights are confirmed but I know better then to trust third party travel agencies. It clearly states and I have proof (and a recorded phone call conversation that confirms an issue with the reservation) that part of the flight is missing. Due to being less then 24 hours from check in time, I called Turkish Airlines directly and even they refused to provide a free change even though part of the flights missing violate their change rule which should allow me a free change. I am now forced to pay $400 to change my flight because nobody wants to listen to my issues or look at the proof that I have.

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sure! Heres a version of your complaint written in a format suitable for submission to the Better Business Bureau (BBB):?Complaint Description:On February 4, 2025, I traveled with Turkish Airlines from the ************* to ************. Upon arrival, my checked luggageoriginally weighing 23kgwas missing. For over a month, I received no update from Turkish Airlines, despite multiple inquiries. This is far beyond their policy of resolving baggage claims within 1430 days.After returning to the ***** I called again and mentioned I would take legal action. The next day, they claimed to have located my luggage. When I finally received it, the bag weighed only 14kg9kg less than when checked in. Several valuable items were missing, including three designer handbags, medication, and mens shoes.This situation caused significant financial loss and distress. I am requesting compensation for the delayed baggage and reimbursement for the missing items, or a full refund of my ticket. If unresolved, I will proceed with legal action for negligence and possible discrimination.Desired Outcome:Compensation for delayed baggage Reimbursement for missing items (est. $2,000+)

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 13th 2025 I was scheduled to flight TK30 EWR-IST. After checking in and waiting to board the flight was cancelled at 04am even though it was originally scheduled for 00:05 am. The staff from Turkish Airlines confirmed that cancellation of flight was due to mechanical issues on their plane. After going through so much stress they rebooked me on a much later flight and confirmed that they would pay for my taxi expenses as the flight was to ***. They assured that turkish airlines will reimburse through their website customer service if I submit my receipt. I did all that and now they are refusing to reimburse by saying the receipt is not acceptable even though they can verify very well by contacting the cab company as it is located at ***********. I am demanding a full reimbursement of my expenses which occurred from Turkish Airlines negligence.

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im traveling from *** to ******** to ****** transit in ******** kids sick and thay hold me and children in wheelchairs room for 4 hours and not gave my birding pas not let me go outside even for water are medicine employees are so rude and disrespectful my kids sitting on floor for 4 hours sick without any help I need answers It was very disrespectful

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding Booking ref: ******, Ticket# ************* I have contacted Turkish airlines multiple times regarding cancelling this trip and refunding me my money. There's currently riots and protests happening in ****** in which has been deemed by the **************** in ******** as dangerous and yellow safety zone. meaning there's a risk on my life. i was simply going for vacation but now i fear for my own safety and would like a full refund.Turkish airlines customer service are rude and unprofessional. they refused to even look at the ticket or read the warning from the *****************I want to also clarify that i'm contacting my bank to dispute the charge of the ticket and i'm also contacting the federal consumer affair department for assistance on this issue.

      Customer Answer

      Date: 05/06/2025

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ****** ****

    Turkish Airlines, Inc. is NOT a BBB Accredited Business.

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